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Customer Service Account Manager $110,000 jobs in Markham, ON

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    • Manage the overall customer satisfaction and profitability of many of ComPsych’s largest customers, including managed care accounts.
    • Oversee account closures, ensure accurate reason codes and maintain records of all closed accounts.
    • Conduct regular meetings and skill sharing sessions with the…
    • Reduce dependency on large dominant customers by expanding the overall buying customer base.
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    • This is an account management role focused on expanding revenue within accounts the company already holds, rather than new transactional sales.
    • Negotiate long-term agreements while ensuring exceptional customer service and account retention.
    • Partner with internal operations, purchasing, and customer…
    • Providing ongoing customer service and technical support to established accounts.
    • Target account portfolio by Year 5: 30–60 active accounts generating close to…
    • Promote awareness of new products and services to accounts.
    • Manage customer portfolio (regional distributors and direct accounts), forecasting and projects.
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    • Experience with AWS services or other cloud offerings.
    • Develop long-term strategic relationships within your accounts.
    • This customer facing role may require up to 50% travel to customer sites.
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    • The TAM role is not directly hands on keyboard within the customer’s environment for troubleshooting customer support issues, rather you will work with…
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    • Contribute to account planning and strategy, translating customer goals into executable plans with clear ownership and timelines.
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Job Post Details

Senior Account Manager - job post

ComPsych Corporation
2.6 out of 5 stars
Canada•Remote
$120,000–$130,000 a year - Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • $120,000–$130,000 a year

Job type

  • Full-time

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Employee assistance program
  • Extended health care
  • Wellness program

Full job description

About ComPsych:
ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.
Overview:
The Senior Account Manager will proactively manage a book of business comprised of large, complex managed care and Behavioral Health customers. You will utilize your relationship management skills to ensure that our services strengthen the overall customer experience. This individual will make sure that our service delivery is flawless and will maximize the opportunities to sell additional service lines.
Responsibilities:

Key Responsibilities

  • Manage the overall customer satisfaction and profitability of many of ComPsych’s largest customers, including managed care accounts
  • Retain and grow your book of business by meeting customer satisfaction ratings and identifying upsell opportunities
  • Demonstrate a thorough understanding of your customers' business, human capital and benefits concerns
  • Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs
  • Provide project management, communication strategy development, internal staff training and customer staff training to newly implemented accounts
  • Establish a strong relationship with your wholesale business partners and work with those partners on opportunities for product enhancements, marketing strategy and upsell opportunities
  • Investigate, track and resolve customer and client concerns
  • Prepare utilization, related analyses and trend reports to evaluate and proactively recommend improvements
  • Establish and build strong working relationships with ComPsych’s business leaders and your team members
  • Other duties as assigned
Qualifications:
Job Qualifications
  • BS/BA required; Master’s degree preferred
  • Experience providing strategic account management to large, complex accounts required
  • Account management experience in insurance, benefits, healthcare or human resources-related services required
  • Proven track record of successfully selling additional service lines to current customers
  • Project management, critical thinking skills and strong attention to detail required
  • Stable work history required
  • Bilingual Fluency English and French
  • Computer literacy in Microsoft Office Suite required; CRM experience a plus
  • Travel as necessary to meet with new and existing customers (approximate travel required is 25%)

Other Requirements
  • Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
  • Ability to be present on camera during work-related trainings, meetings, and/or events
  • Must be able to sit or stand at a desk for prolonged periods while working on a computer
Compensation and Benefits:
  • Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
  • Salary range is $120,000 - $130,000 CAD
  • The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.

EEO

ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.
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