Skip to main content
Post your resume and find your next job on Indeed!

Customer Service $50,000 jobs in Vancouver, BC

Sort by: -
  • View similar jobs with this employer
    • Prior experience providing remote technical support and customer service.
    • Prior experience maintaining extensive customer records on CRM.
  • View similar jobs with this employer
    • Prior experience providing remote technical support and customer service.
    • Prior experience maintaining extensive customer records on CRM.
    • Excellent communication and interpersonal skills with a strong customer-service mindset.
    • In this role, you will be the primary point of contact for ERP and…
    • Ensure that every customer is met with the most exceptional customer service.
    • At least 3 years of experience in a customer service or system enhancements…
    • Provide legendary customer service with the help of our sales support team.
    • Manage and grow customer accounts within your territory.
    • Contribute to improving quotation processes, customer service, and aftermarket sales growth.
    • Schedule and conduct regular customer meetings.
  • View similar jobs with this employer
    • Prior experience providing remote technical support and customer service.
    • Prior experience providing field or customer service in one or more of the following…
  • View similar jobs with this employer
    • Prior experience providing remote technical support and customer service.
    • Prior experience providing field or customer service in one or more of the following…
    • CRM & Account Management: Maintain accurate customer information, billing details, service notes, and appointment records within our CRM system (PestPac).
    • Strong written and verbal communication skills with excellent customer service and interpersonal abilities.
    • This role is responsible for maintaining a secure,…
    • 3-5 yrs experience in a customer service role.
    • Strong customer service orientation with a genuine desire to assist customers and exceed their expectations.
    • Strong customer service and relationship-building skills.
    • Deliver an exceptional customer experience while maximizing repair opportunities.
    • Strong negotiation, networking, and customer service skills.
    • Coordinating with the Operations team regarding new customer site checks, container specifications,…
    • Deliver exceptional customer service, and identify sales opportunities.*.
    • Educate and enable our digital customer service where possible and encourage clients…
    • Strong customer service skills to foster positive relationships with clients.
    • Provide exceptional customer service throughout the sales process, addressing any…
Get email updates for the latest Customer Service $50,000 jobs in Vancouver, BC

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Career Resources:

Product Support Specialist II
IBC Technologies Inc.
Burnaby, BC
•
Hybrid work
$64,000–$74,000 a year
Permanent, Full-time
Apply on company site

Job details

$64,000–$74,000 a year
Paid time off, Extended health care, On-site parking
Permanent, Full-time
Monday to Friday, Holidays
Hybrid work in Burnaby, BC

Full job description

Are you fueled by the thrill of solving problems and the satisfaction of turning customers' worries into smiles? We have an opportunity for you to do just that! As a Technical Support Specialist at our company, you will be a crucial part of our mission to deliver outstanding technical support to both commercial and residential clients.

Harness your technical prowess in a hybrid role that offers flexibility without missing out on the in-person engagements that so many of us thrive on. You'll find yourself diving into the diverse challenges of diagnostics and resolutions for an array of post-sale issues. Your playground will include boiler installation and service, heat pumps, tankless water heaters, air handlers, heat exchangers, and parts replacement.

Take your passion for problem-solving to the next level and join our team to make a tangible difference in the day-to-day lives of our customers. Your skill, dedication, and customer-oriented approach will be the beacon that guides our customers from their heating concerns to solutions. Don't miss this opportunity to turn your passion into a rewarding career!

Position Summary

The Product Support Specialist II provides technical support for commercial and residential customers and contractors. The role will be hybrid with a mix of in-office work and work from home, offering diagnostics and resolutions for a range of post-sale issues, including but not limited to boiler installation and service, heat pumps, tankless water heaters, air handlers, heat exchangers, and parts replacement.

This role is best suited for canddiates with hands-on experience in HVAC, boilers, hydronics, plumbing, or mechanical systems troubleshooting who enjoys supporting contractors and customers.

This role will support the IBC Canada business site, based in Burnaby, Canada.

Schedule: Monday to Friday, 8 am to 4:30 pm. May occasionally require weekends and holidays.

Work Arrangement: Work from home days available after completing training.

Reporting to: Manager, Customer Experience

Essential Functions

  • Provide verbal and written technical assistance to customers with service, installation, repair and general product questions.
  • Identify problems, troubleshoot errors, and explain and help initiate the repairs process via phone and email.
  • Support customers in the interpretation of warranty information.
  • Arrange for malfunctioning or defective items to be returned for repair or replacement.
  • Track requests, troubleshoot problems, assess parts or spare inventory, document resolutions, and determine warranty eligibility on CRM.
  • Drafting process documents and troubleshooting guides.
  • Ensure full resolution and conclusion of tickets.
  • Performs other duties as assigned.

Qualifications

Knowledge, Skills, & Abilities:

  • Excellent customer service skills.
  • Mechanically inclined.
  • Excellent verbal and written communication skills.
  • Meticulous in nature, with a strong focus on accuracy.
  • Advanced proficiency in CRM.
  • Working proficiency in MS Office Suites.
  • Demonstrated ability to work well with others in a matrix team environment.
  • Ability to see cases and tickets through to their conclusion.
  • Demonstrated ownership.
  • Ability to manage time on tickets efficiently.
  • Ability to read, write, and comprehend technical instructions, short correspondence, technical documentation and memos.
  • Excellent problem-solving skills for technical products.

Work Experience:

  • Expereince working with mechanical products.
  • Prior experience providing remote technical support and customer service.
  • Prior experience maintaining extensive customer records on CRM.

Pay: $64,000.00-$74,000.00 per year

Benefits:

  • Extended health care
  • On-site parking
  • Paid time off

Work Location: Hybrid remote in Burnaby, BC

Let Employers Find YouUpload Your Resume