Skip to main content
Post your resume and find your next job on Indeed!

Customer Response jobs in Burlington, ON

Sort by: -
    • Covers after hours “on call” shifts to provide response to emergency calls.
    • Strong problem-solving skills and proven ability to resolve disputes in a matter…
    • View all Town of Milton jobs - Milton jobs - Animal Control Officer jobs in Milton, ON
    • Salary Search: Animal Services Officer (12 Month Contract) salaries in Milton, ON
    • See popular questions & answers about Town of Milton
    • 6 + years of experience in a customer service and/or operations environment.
    • Advanced knowledge of customer onboarding, implementation, and operational support…
    • Participation in continually improving customer service procedures and the Allegro customer service experience.
    • Excellent oral and written communication skills;
    • Set expectations for response times, accuracy, and customer ratings.
    • Fewer customer-reported issues and errors.
    • Close the process gaps that impact customers.
    • Support the investigation, evaluation, timely response and resolution of alleged compliance violations and customer complaints.
    • 3+ years of previous software sales, account management, customer success or relevant experience in the technology industry.
    • Train new staff as needed.
    • The successful candidate will have customer success, customer service, or sales support experience dealing with international corporate buyers, responding to…
    • Passion for delivering exceptional customer service and driving customer success.
    • Create and maintain a customer activity log, ensuring Sales Account teams are…
    • Support customer experience initiatives and team coaching.
    • Support customer engagement initiatives by coaching team members, providing feedback, and fostering a…
    • Logging customer concerns on the QT9.
    • Monitor performance metrics including order acknowledgement turnaround, response times, order accuracy, and client…
    • Manage the delivery of fixed route and demand response service remotely from the control centre.
    • Utilize the Intelligent Transportation System (ITS) to…
    • Yes, you’ll enforce municipal by-laws when necessary.
    • Someone who enjoys meeting people, solving problems, and making their community stronger one interaction…
    • Ensuring no customer waits more than 24 hours for a response from our team or our local hosts, and that all inquiries are handled within established SLAs.
    • Proven background in customer-facing roles, with a focus on resolving issues, managing escalations, and delivering a consistent and positive customer journey.
    • Minimum Five (5) years account management experience and within a customer service/sales role.
    • Building and maintaining relationships with clients and key…
Get email updates for the latest Customer Response jobs in Burlington, ON

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Career Resources:

Job Post Details

Animal Services Officer (12 Month Contract)
Town of Milton
·
3.9
Milton, ON L9E 0K7
•
Hybrid work
$72,374–$90,468 a year
Full-time
Apply on company site

Job details

$72,374–$90,468 a year
Paid time off, Employee assistance program
Full-time
On call
Hybrid work in 2015 Pan Am Boulevard, Milton, ON L9E 0K7

Full job description

Job Type:

Contract

Department:

Salary:

$72,374.00 - $90,468.00

Close Date (closes at 12:00 am on date noted below):

November 4, 2026

Hours per Week:

40

Openings:

1

Position Summary

About Milton
Join one of Ontario’s fastest-growing and most dynamic municipalities. The Town of Milton is proud to deliver high-quality, sustainable municipal services that support a vibrant, inclusive, and forward-looking community where residents thrive, businesses succeed, and nature is respected and protected.

Our vision is to foster a safe, diverse, and welcoming environment—one that honours its natural landscapes and rich heritage, supports thriving and inclusive neighbourhoods, nurtures a strong and balanced economy, and offers exceptional opportunities to live, learn, work, and play.

What We Offer?
This position is eligible for the following:

  • Annual Salary Range: $72,374 - $90,468
  • Payment in Lieu of Benefits (for contracts over 12 months)
  • Employee Assistance Program
  • Eligibility to participate in the OMERS pension plan
  • Paid time off, including vacation and incidental days (for contracts over 6 months)
  • Employee perks/discounts: Discount on Active Living Pass and Perkopolis
  • Flexible work arrangements, including hybrid work options and participation in the Town’s compressed work-week program (for eligible positions)

Position Summary
Under the direct supervision of the Supervisor, Licensing & Enforcement Compliance, this position is responsible for monitoring compliance with the Town’s by-laws related to animal control, noise, licensing and community standards as it relates to domestic species and wildlife. In addition, this position provides humane capture, handling, transportation and euthanasia of both domestic and wildlife species. Town of Milton Animal Services Officer’s will also be responsible for the enforcement and administration of the Town’s Traffic & Parking by-law.

Major Job Responsibilities

  • Patrols assigned areas, responds to, and documents all inquiries and complaints from the public, law enforcement agencies, or other animal services officers with respect to the enforcement and administration of Animal Control, Clean Yards, Business Licensing and Noise By-laws.
    • Preserves public safety by handling and transporting sick, injured, dangerous or deceased domestic and wildlife animals in a safe and humane manner to shelters or veterinarians for impounding, treatment, disposal, or rabies investigation
    • Cleans, disinfects and maintains up-to-date records for municipal vehicles and equipment
    • Conducts kennel inspections and prepares reports regarding the requirements contained in the Town’s business licensing by-laws
    • Covers after hours “on call” shifts to provide response to emergency calls
  • Provides enforcement relating to the Town’s Parking Bylaws
    • Monitoring compliance, responding to complaints and requests for enforcement of parking prohibitions
    • Coordinates towing of unauthorized vehicles in accordance with Halton Region Police and Tow Policies
  • Investigates and identifies by-law infractions
    • Creates, opens and updates electronic investigation files
    • Works closely with other municipal departments and Halton Regional Police Service, Burlington Animal Shelter, Halton Regional Health Department and the Milton Fire Department
    • Investigates livestock claims as an appointed investigator
  • Issues offence notices and administrative penalties
  • Issues Part 3 penalty notices of the Provincial Offences Act
    • Gathers evidence and obtains necessary documentation for prosecution
    • Prepares court files, attends court, tribunal hearings and presents evidence regarding violations of the Animal Control, Noise, Clean Yards, Business Licensing and Parking Control By-laws
  • Serves notices stating specific defects to property owners or occupants and advises of remedial measures required to comply with Town legislation
  • Prepares court and tribunal documentation and presents evidence regarding municipal enforcement matters

Education & Experience

Minimum Qualifications

  • Certificate/Diploma in Police Studies/Foundations, Law & Security, Justice & Administration or related field
  • Minimum two years’ experience of animal control related experience
  • Experience interpreting by laws and provincial legislation pertaining to municipal law enforcement and licensing
  • Experience practicing safe animal handling procedures for dangerous/aggressive domestic animals
  • Certified Municipal Law Enforcement Officer or able to obtain Certification within three years
  • A valid Ontario Driver’s License Class G with a satisfactory driving record
  • Satisfactory Criminal Record check is required
  • Excellent interpersonal, investigative, detailed report writing and organizational skills
  • Strong problem-solving skills and proven ability to resolve disputes in a matter that supports a high level of customer service


Preferred Qualifications

  • Post-secondary education in Animal Care or Veterinary Technician is preferred
  • Training related to wildlife and animals living in their natural habitat
  • Experience related to parking enforcement
  • Experience handling injured and deceased wildlife
  • Experience confining, securing and transporting live and deceased animals
  • Knowledge of the Dog Owners Liability Act
  • Knowledge of the Livestock, Poultry and Honey Bee Protection Act
  • Knowledge of the Fish and Wildlife Conservation Act
  • Knowledge of the Migratory Bird Conservation Act
  • Knowledge of the Provincial Offences Act (POA) Part 1, Part 2 and Part 3 penalty notices as well as evidence collection
  • Proficient in Windows based software including Word, Outlook, Excel and Amanda and parking control software


Note to Applicants

This posting is for an existing job vacancy.


The Town is an equal opportunity employer, committed to fostering a diverse, inclusive, accessible, and respectful workplace. We encourage applications from all qualified individuals and are dedicated to fair and transparent hiring practices.


We thank all who apply, however only those selected to move forward in the process will be contacted.


Accommodations

Should you be selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. We will work with you to ensure your full participation in the process.


How to Apply

Interested applicants are invited to apply online at www.milton.ca under the Employment Opportunities section. Please ensure your application is submitted by 11:59 pm on November 3, 2026.


If you are currently employed with the Town of Milton, please apply internally through the Jobs Hub app of your Workday account in order for your application to be processed as an internal applicant.


In accordance with the Freedom of Information and Privacy legislation, applicant information is collected under the authority of the Municipal Act and will be used strictly for candidate selection.

Let Employers Find YouUpload Your Resume