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    • Represent customer needs internally and escalate issues promptly.
    • Ensure clear, consistent communication between Bombardier teams and customer operations.
    • Public relations or mediation knowledge.
    • Establishes working relations with other departments/organizations that may provide assistance;
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    • Offer outstanding customer service by actively listening and understanding customer needs.
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    • Provide prompt, accurate, and friendly customer service.
    • Answer phones, schedule appointments, customer support, and client management.
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    • Establish customer relationships and follow up with customers, as needed.
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    • Serve as a liaison between customers and territory managers.
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    • Minimum of 2 years of experience in customer relations, claims handling, or a similar role within the travel or service industry.
    • Minimum of 2 years of experience in customer relations, claims handling, or a similar role within the travel or service industry.
    • Providing above average customer service in all contacts;
    • Accountable for providing a superior customer experience.
    • Ability to focus on detail;
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Job Post Details

Customer Relations Parts Specialist - job post

Bombardier
3.8 out of 5 stars
Dorval, QC H4S 2A3•Hybrid work
You must create an Indeed account before continuing to the company website to apply

Job details

Shift and schedule

  • Weekends as needed
  • Holidays

Location

Dorval, QC H4S 2A3•Hybrid work

Benefits

Pulled from the full job description

  • Dental care
  • Life insurance
  • Employee assistance program

Full job description

When applicable, Bombardier promotes flexible and hybrid work policies.


Why join us?


At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.


Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.


Bombardier’s Benefits Program


With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

  • Insurance plans (Dental, medical, life insurance, disability, and more)
  • Competitive base salary
  • Retirement savings plan
  • Employee Assistance Program
  • Tele Health Program

What are your contributions to the team?

Bombardier is seeking a highly experienced On-site Customer Account Manager to act as the primary liaison and trusted ambassador between Bombardier and one of our major fleet customers. This role is responsible for managing all part related interactions, supporting operational needs, and ensuring seamless communication across Bombardier’s global support network. The ideal candidate is a proactive, customer-focused professional with deep aviation experience and exceptional relationship management skills.

Key Responsibilities:
Customer Advocacy & Communication
  • Act as Bombardier’s on-site ambassador, maintaining a strong, professional customer relationship.
  • Ensure clear, consistent communication between Bombardier teams and customer operations.
  • Represent customer needs internally and escalate issues promptly.
Escalation Support
  • Serve as the first escalation point for part number inquiries, availability, order status, and related technical or commercial questions.
  • Coordinate with internal teams to resolve discrepancies and maintain transparency.
Invoice & Financial Management
  • Manage and resolve invoice disputes and Statement of Account (SOA) issues.
  • Collaborate with financial services and support teams to ensure accurate billing.
AOG Coordination
  • Oversee non-stock part requests with Backorder Management and Supply Chain to ensure timely fulfillment.
  • Support and coordinate AOG quotes with accurate information and quick turnaround.
Cross-Functional Customer Support
  • Assist with inquiries related to logistics, technical services, warranty, engineering, and digital systems.
  • Ensure internal stakeholders are aligned and informed on customer escalations, requirements, priorities, and expectations

How to thrive in this role?

  • You have minimum college education (associate degree or higher).
  • You have 7–10 years of aviation or related industry experience.
  • You are fluent in English, verbal and written.
  • You have a strong Microsoft Office proficiency. Experience with Zendesk, Microsoft Access, and SAP (S/4HANA) would be an asset.
  • You have an excellent communication, negotiation, and problem solving skills.
  • You have the ability to work independently in a customer-facing environment.
  • You need to be on-site at the customer’s facility five days per week, ability to support weekends / holidays as needed.
  • You have the ability to travel Internationally for meetings, training, or alignment

Now that you can see yourself in this role, apply and join the Bombardier Team!


Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.


Job Customer Relations Parts Specialist

Primary Location Completion Center

Organization Aerospace Canada

Shift Any Shift

Employee Status Regular

Requisition 12889 Customer Relations Parts Specialist

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