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    • This position is a hybrid role that greets, assists, and provides assistance, customer service support and information to clients, visitors, and other guests of…
    • View all City of Yellowknife jobs - Yellowknife jobs - Finance Officer jobs in Yellowknife, NT
    • Salary Search: Customer Service and Finance Officer salaries in Yellowknife, NT
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    • Establish customer relationships and follow up with customers, as needed.
    • Use a customer-focused, needs-based review process to educate customers about…
    • Managing difficult calls and customer expectations using the tools provided during training, including Stellar Service;
    • Excellent customer service skills with the ability to communicate information effectively.
    • The incumbent is also responsible for maintaining and updating…
    • Experience in customer service, admin, or a client-facing role is an asset.
    • 288 Barton St, Stoney Creek, ON L8E 2K6.
    • Type: Full Time / In Office.
    • Resolve customer concerns with professionalism and care.
    • Previous customer service experience (retail or restaurant industry experience is an asset).
    • Demonstrated experience in customer service.
    • College degree preferred, with 1 to 2 years of customer service experience.
    • Respond to customer questions and service requests by phone and through other available channels.
    • Accurate data entry skills and comfort using computers and…
    • Support sales efforts by promoting relevant offerings tailored to customer requirements.
    • Analyze customer needs and preferences to identify opportunities for…
    • Previous experience in customer service is an asset;
    • We are seeking a Customer Relations & Business Development Specialist to help drive our growth and build…
    • Customer relations, customer service, escalations: 3 years (required).
    • 3–5 years of experience in customer relations, customer service, escalations, case…
    • Excellent communication skills and a friendly, confident approach to customer service.
    • A natural salesperson who enjoys building customer relationships,…
    • In this role, you will assess customer needs, provide expert advice on loan options, and facilitate smooth loan application processes.
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Job Post Details

Customer Service and Finance Officer
City of Yellowknife
·
3.3
Yellowknife, NT
From $77,391 a year
Full-time
Apply now

Job details

From $77,391 a year
Full-time
Yellowknife, NT

Full job description

Customer Service and Finance Officer
The City of Yellowknife is an inclusive employer offering a dynamic and rewarding work environment that delivers valuable services to our residents. At the City, the diverse backgrounds of our employees help us to create a positive, safe and fun environment for us all. The City is committed to hiring a diverse and skilled workforce that is representative of the community, strengthening our ability to provide high quality services and excellent customer service to residents. The City of Yellowknife welcomes applications from all qualified candidates, and encourages Indigenous persons to self-declare when submitting their application.


KEY RESPONSIBILITIES
Reporting to the Manager, Financial Services – Operations, the Customer Service and Finance Officer is responsible for performing a wide range of clerical and administrative services and support for the City. This position is a hybrid role that greets, assists, and provides assistance, customer service support and information to clients, visitors, and other guests of the City and conducts transactional financial services as required for the division.


QUALIFICATIONS
The position requires a diploma in accounting or a related discipline, along with a minimum of two (2) years practical experience in an accounting or financial environment. The successful incumbent may be required to obtain a notary public designation.


The position requires time management skills reflective of the need to coordinate various financial activities. The incumbent will have the ability to clearly convey messages both verbally and in writing and would possess proficiency in MS Office suite including Excel, PowerPoint and Word.


SALARY
The City of Yellowknife offers a starting salary of $77,390.71 per annum, as well as a comprehensive benefits package including a defined benefit pension plan, and a monthly housing and vacation travel allowance totaling $450.
For further information or clarification of the job description, please contact Human Resources at hr@yellowknife.ca.


TO APPLY


Qualified applicants are required to apply no later than November 6, 2026.


Please visit the City of Yellowknife Website at: www.yellowknife.ca to submit your resume and proof of education.


Please be advised that the City of Yellowknife requires all prospective employees to provide a criminal records check prior to employment. We thank all applicants who apply but advise that only those to be interviewed will be contacted.

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