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    • Own meaningful customer relationships in a stable, relationship‑driven customer base.
    • Partner closely with Sales, Support, and Projects teams to deliver a…
    • Resolve issues that may arise, including customer requests, complaints and supply shortages.
    • Direct and control daily operations.
    • Hours: 40 hours per week.
    • Guide a customer on process, people and change management best practices to drive customers adoption of real time operations.
    • Paid holidays and sick leave.
    • Written communication skills for responding to customer inquiries.
    • Working closely with teams across SC Johnson Professional, the position ensures clear…
    • 2 years of customer service experience an asset.
    • Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly…
    • Ensuring flawless execution of safety, operational, and customer experience standards across all touchpoints.
    • Leading from the front as the face of the Service…
    • Two (2) plus years of experience working as a customer facing rental clerk/admin.
    • Rental experience within the telecommunications industry.
    • Proven experience in customer relationship management, account management, or client services within SaaS or financial services industries.
    • Bachelor’s or associate degree in computer-related field, with courses in computer science OR Three to eight years related experience OR Equivalent combination…
    • Ensuring flawless execution of safety, operational, and customer experience standards across all touchpoints.
    • Leading from the front as the face of the Service…
    • Possesses strong customer service skills.
    • Excels at communication with customers and amongst the team.
    • Liaising with other teams on joint initiatives and to…
    • A minimum of 3 to 5 years of experience working in a customer service/contact center environment.
    • History of providing exceptional customer service.
    • Implement customer health scoring and risk identification.
    • Drive a customer-centric culture across the organization.
  • View similar jobs with this employer
    • 5+ years of experience in account management, partner success, customer success, sales operations, or revenue-focused leadership roles.
    • Mentor, coach and direct a regional team in providing best in class customer experience and operational execution;
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Job Post Details

Customer Success Manager (North America) - job post

Speria
Canada•Remote
You must create an Indeed account before continuing to the company website to apply

Full job description

About the Role

We’re looking for a Customer Success Manager (CSM) to join our growing Customer Success team and help our customers get long‑term value from our solutions. This role is ideal for someone who enjoys building trusted relationships, driving engagement over time, and working closely with customers in a high‑touch, consultative model. You’ll own a portfolio of enterprise and large mid‑market customers, acting as their primary advocate and strategic partner. Success in this role comes from persistence, curiosity, and the ability to proactively guide customers in a traditionally slow‑moving industry.

What You’ll Do

Own and manage a portfolio of enterprise and large mid‑market customers in a high‑touch Customer Success model
Drive customer engagement, product adoption, and long‑term value realization
Lead recurring cadence calls, success planning, and renewal readiness
Proactively identify risks, opportunities, and expansion signals within your accounts
Partner closely with Sales, Support, and Projects teams to deliver a seamless customer experience

What Success Looks Like

Customers are engaged, informed, and actively using the platform
Renewals are well‑managed, predictable, and aligned with customer outcomes
“Quiet” or historically low‑touch accounts become active, strategic relationships
Internal teams view you as a trusted partner and source of customer insight
SKILLS & REQUIREMENTS

What We’re Looking For

Proven experience in Customer Success, or a similar client‑facing role
Experience managing enterprise or large mid‑market customers
Demonstrated ownership of renewals, customer cadence, and long‑term account health
Strong written and verbal communication skills
Ability to work independently and proactively in a remote environment

Nice to Have

Experience in SaaS or technology‑enabled products
Any exposure to agriculture, food production, or industrial software
Background in Professional Services or Implementations transitioning into Customer Success
Spanish language skills (a plus, not required)

Who You Are

Proactive, self‑directed, and comfortable taking ownership
Patient and persistent — you understand that meaningful change takes time
Consultative and customer‑focused, not transactional
Comfortable operating in evolving environments without rigid playbooks
Motivated by building long‑term relationships and driving real customer impact

Why Join Us

Own meaningful customer relationships in a stable, relationship‑driven customer base
Be part of a company evolving into a broader solutions provider
Work with collaborative, supportive leadership that values autonomy and growth
Make a tangible impact in an industry undergoing digital transformation

EEO Statement
Integrated into our shared values is Speria’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Speria aims to maintain a global inclusive workplace where every person is regarded fairly, appreciated for their uniqueness, advanced according to their accomplishments, and encouraged to fulfill their highest potential. We believe in understanding and respecting differences among all people. Every individual at Speria has an ongoing responsibility to respect and support a globally diverse environment.

ABOUT THE COMPANY

Speria is a commercial brand for the integrated offering within Munters FoodTech business, bringing together technologies, software and services into one connected offering.

Speria delivers operational intelligence solutions for food systems, helping producers and integrators improve efficiency, build predictability and enable greater productivity. This means improving feed conversion, reducing waste and emissions, and supporting animal health and welfare.

As a technology and services partner for food supply chain management, Speria supports mission-critical operations and decisions end-to-end.

Thurston Renwrick | Contact Person

Speria

Multiple locations | Remote
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