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    • 3+ years of experience in customer service management (logistics/transportation preferred).
    • Manage and mentor a team of customer service representatives.
    • College diploma or equivalent experience preferred.
    • Identify customer parts from samples and prepare detailed, accurate quotes.
    • Job Types: Full-time, Permanent.
    • Minimum 3-5 years of professional experience in customer experience, client services, or customer success, with a proven focus on escalation management or…
    • Various requirements depending on shipping methods and customer demands.
    • Complete RMA documentation and send instructions to customers for return of products.
    • Respond to customer inquiries providing exceptional customer service for our clients, via phone and email communication.
    • Create and maintain training materials.
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    • Making it your personal missions to create an exceptional ongoing experience for customers.
    • Getting referrals from existing customers for potential new…
    • General Office Administration experience essential in corporate/professional environment.
    • Professionalism and customer-service skills to deal with clients…
    • Minimum 2 years of experience in customer service or sales.
    • Collaborate closely with the account managers to support customer needs and resolve concerns.
    • Minimum of 3 years of technology industry experience.
    • Ensure quality of service, customer experience, and community engagement within supported areas, with…
    • Initiate customer complaint management and voice of the customer actions as required.
    • 3-4 years of experience in a customer support role in an aviation…
    • Support Hosts and Guests enrolled in a wide range of pilots designed to enhance customer experience.
    • Proven expertise handling complex, high-stakes casework,…
    • Strong customer service leadership experience, including managing front-line staff and resolving escalated customer concerns.
    • This role is responsible for directing, managing, and controlling team performance while delivering a high standard of customer experience.
    • 2 years experience in a customer service role.
    • Partner with outside sales managers to help drive sales and improve customer service.
    •  Three years of experience in managing LTL/FTL customer service.
    • Experience in LTL/FTL Logistics Customer Service.
    • Possible on a timely basis.
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Job Post Details

Customer Service Manager / Integration Specialist - job post

GALAXY FREIGHTLINE INC.
3.1 out of 5 stars
Mississauga, ON L4W 1J2
$75,000–$95,000 a year - Permanent, Full-time

Job details

Pay

  • $75,000–$95,000 a year

Job type

  • Permanent
  • Full-time

Location

Mississauga, ON L4W 1J2

Full job description

Job Summary
Galaxy Freightline, a North American logistics provider, is seeking a Customer Service Manager / Integration Specialist to lead our customer service operations and support system integrations. This role combines leadership responsibilities with technical expertise to optimize client interactions and streamline freight management systems.

Key Responsibilities
Customer Service Leadership

  • Manage and mentor a team of customer service representatives
  • Develop and implement protocols to ensure effective client support
  • Handle escalations and resolve complex client issues
  • Monitor KPIs and improve service delivery

Integration Specialist Duties

  • Collaborate with IT and operations to integrate freight management systems (TMS, CRM, ERP)
  • Lead onboarding of new clients and partners into digital platforms
  • Troubleshoot integration issues and ensure data accuracy
  • Train internal teams and clients on system usage and best practices

Qualifications

  • 3+ years of experience in customer service management (logistics/transportation preferred)
  • 1+ years in system integration or technical project management
  • Strong knowledge of freight operations and logistics platforms
  • Excellent communication, leadership, and problem-solving skills
  • Experience with Salesforce, SAP, Oracle, or similar systems (an asset)

Job Types: Full-time, Permanent

Pay: $75,000.00-$95,000.00 per year

Ability to commute/relocate:

  • Mississauga, ON L4W 1J2: reliably commute or plan to relocate before starting work (required)

Education:

  • Bachelor's Degree (preferred)

Experience:

  • Customer service: 3 years (required)
  • Technical Project Management: 1 year (required)

Work Location: In person

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