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    • Monitor KPIs and improve service delivery.
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    • 3+ years of experience in customer service management (…
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    • Build long term customer relationships to creates trust and increase customer retention.
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    • Possess the ability to communicate effectively with the delivery team, vendors and customers.
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    • Proven ability to manage customer conflict with positive outcomes.
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    • Proven customer service experience and passion for helping others and sales delivery.
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    • Go on test drives with potential customers.
    • Understanding the functionalities of the vehicles with the ability to explain them to the customer at the time of…
    • Interest in improving processes and customer experience.
    • Versatility to manage multiple customers and priorities simultaneously.
    • Ensure vehicle is clean, fuelled, and ready for customer delivery.
    • Excellent customer service skills with the desire to exceed expectations.
    • Lead and manage key projects, ensuring timely delivery and alignment with business objectives.
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    • Maintain detailed records of each delivery and customer interaction.
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    • Rejoindre Advantage Solutions, c'est rejoindre un réseau de 65 000 collaborateurs au service de plus de 4 000 marques et clients de détail dans plus de 40 pays.
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Job Post Details

Customer Service Manager / Integration Specialist - job post

GALAXY FREIGHTLINE INC.
3.1 out of 5 stars
Mississauga, ON L4W 1J2
$75,000–$95,000 a year - Permanent, Full-time

Job details

Pay

  • $75,000–$95,000 a year

Job type

  • Permanent
  • Full-time

Location

Mississauga, ON L4W 1J2

Full job description

Job Summary
Galaxy Freightline, a North American logistics provider, is seeking a Customer Service Manager / Integration Specialist to lead our customer service operations and support system integrations. This role combines leadership responsibilities with technical expertise to optimize client interactions and streamline freight management systems.

Key Responsibilities
Customer Service Leadership

  • Manage and mentor a team of customer service representatives
  • Develop and implement protocols to ensure effective client support
  • Handle escalations and resolve complex client issues
  • Monitor KPIs and improve service delivery

Integration Specialist Duties

  • Collaborate with IT and operations to integrate freight management systems (TMS, CRM, ERP)
  • Lead onboarding of new clients and partners into digital platforms
  • Troubleshoot integration issues and ensure data accuracy
  • Train internal teams and clients on system usage and best practices

Qualifications

  • 3+ years of experience in customer service management (logistics/transportation preferred)
  • 1+ years in system integration or technical project management
  • Strong knowledge of freight operations and logistics platforms
  • Excellent communication, leadership, and problem-solving skills
  • Experience with Salesforce, SAP, Oracle, or similar systems (an asset)

Job Types: Full-time, Permanent

Pay: $75,000.00-$95,000.00 per year

Ability to commute/relocate:

  • Mississauga, ON L4W 1J2: reliably commute or plan to relocate before starting work (required)

Education:

  • Bachelor's Degree (preferred)

Experience:

  • Customer service: 3 years (required)
  • Technical Project Management: 1 year (required)

Work Location: In person

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