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    • Monitor KPIs and improve service delivery.
    • Manage and mentor a team of customer service representatives.
    • 3+ years of experience in customer service management (…
    • Proven ability to build and maintain strong customer relationships.
    • Ensure safe, effective, and efficient delivery of all client services.
    • Ability to operate as both project manager and client lead in parallel.
    • Protects the integrity of the sales-to-delivery handoff, reducing friction and…
    • Maintain and update the customer service training manual.
    • Lead the annual customer survey process, including analysis, recommendations, and cross functional…
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    • Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education…
    • Demonstrated ability to build and maintain strong customer relationships.
    • This role serves as a key liaison between customers, Sales, Project Delivery, Managed…
    • Take ownership of complex challenges, resolving escalated customer, operational, and people issues with sound judgment and leadership.
    • Maintain confidentiality of sensitive information to protect organizational values, especially regardingvalue generation and confidential customer information.
    • Develop an organization-wide service delivery framework.
    • Service delivery framework and cross-program pathways.
    • Adheres to the Society’s Code of Ethics.
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    • Strong customer service leadership experience, including managing front-line staff and resolving escalated customer concerns.
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Job Post Details

Customer Service Manager / Integration Specialist - job post

GALAXY FREIGHTLINE INC.
3.1 out of 5 stars
Mississauga, ON L4W 1J2
$75,000–$95,000 a year - Permanent, Full-time

Job details

Pay

  • $75,000–$95,000 a year

Job type

  • Permanent
  • Full-time

Location

Mississauga, ON L4W 1J2

Full job description

Job Summary
Galaxy Freightline, a North American logistics provider, is seeking a Customer Service Manager / Integration Specialist to lead our customer service operations and support system integrations. This role combines leadership responsibilities with technical expertise to optimize client interactions and streamline freight management systems.

Key Responsibilities
Customer Service Leadership

  • Manage and mentor a team of customer service representatives
  • Develop and implement protocols to ensure effective client support
  • Handle escalations and resolve complex client issues
  • Monitor KPIs and improve service delivery

Integration Specialist Duties

  • Collaborate with IT and operations to integrate freight management systems (TMS, CRM, ERP)
  • Lead onboarding of new clients and partners into digital platforms
  • Troubleshoot integration issues and ensure data accuracy
  • Train internal teams and clients on system usage and best practices

Qualifications

  • 3+ years of experience in customer service management (logistics/transportation preferred)
  • 1+ years in system integration or technical project management
  • Strong knowledge of freight operations and logistics platforms
  • Excellent communication, leadership, and problem-solving skills
  • Experience with Salesforce, SAP, Oracle, or similar systems (an asset)

Job Types: Full-time, Permanent

Pay: $75,000.00-$95,000.00 per year

Ability to commute/relocate:

  • Mississauga, ON L4W 1J2: reliably commute or plan to relocate before starting work (required)

Education:

  • Bachelor's Degree (preferred)

Experience:

  • Customer service: 3 years (required)
  • Technical Project Management: 1 year (required)

Work Location: In person

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