Dispatcher / Customer Service Representative - Western Canada & Cross Border
Easily applyMultiple openingsGALAXY FREIGHTLINE INC.Mississauga, ON L4W 1J2- $40,000–$70,000 a year
- Full-time +1
- Paid time off
- Vision care
- Dental care
- Disability insurance
- Extended health care
- On-site parking
2 hires made in past 30 daysTop-rated employer- Resolve customer complaints or escalations effectively while maintaining a professional demeanor.
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Customer Service Manager
Easily applyUrgently hiringAthletic KnitToronto, ON- $80,000 a year
- Full-time +1
- Paid time off
- Vision care
- Dental care
- Life insurance
- Casual dress
- Company events
Often responds in 1 day- Use performance data and customer feedback to drive improvements and enhance customer experience.
- Resolve complex customer escalations professionally and…
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- Full-time
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Charity Representatives (Sales and Customer Service Background)
Easily applyOften replies in 1 dayCanWide AssociatesToronto, ON- Up to $75,637 a year
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- Company events
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- Engage with potential customers and present services clearly and persuasively.
Vehicle Acquisition, Business development Customer Service Representative
Easily applyMultiple openingsAuto Quest GroupNorth York, ON M3J 2B1- From $38,000 a year
- Full-time +1
- Casual dress
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- Present relevant offers and opportunities based on customer interests.
- Job Types: Full-time, Permanent.
Customer Service Representative/Dispatcher
Easily applyBurrell Overhead Door Ltd.Concord, ON L4K 1V4- $36,000–$45,000 a year
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- 8 hour shift
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- Relate to a broad and varied customer base.
- Customer service: 1 year (preferred).
Bilingual Customer Service Representative
Easily applyNewGuarantee VCNorth York, ON M3B 3J5- $20–$25 an hour
- Full-time +3
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- Maintain the confidentiality of customer and company information.
- Previous customer service or administrative experience is preferred.
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Bilingual Customer Experience Specialist
Easily applyNewCanadian Appliance SourceNorth York, ON M2N 6S8- $20–$23 an hour
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CSR (Customer Service Representative). MUST SPEAK CHINESE
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- Orchard LabsToronto, ON M6R 2B2
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Job Post Details
Dispatcher / Customer Service Representative - Western Canada & Cross Border - job post
2.82.8 out of 5 stars
Mississauga, ON L4W 1J2
$40,000–$70,000 a year - Permanent, Full-time
Job details
Pay
- $40,000–$70,000 a year
Job type
- Permanent
- Full-time
Location
Mississauga, ON L4W 1J2
Benefits
Pulled from the full job description
- Paid time off
- Vision care
- Dental care
- Disability insurance
- Extended health care
- On-site parking
Full job description
Overview
We are looking for a Dispatcher/Customer Service Representative (CSR) with expertise in Western Canada and Cross-Border freight operations to join our growing team. This role is crucial for ensuring seamless communication, efficient logistics management, and superior customer satisfaction. The ideal candidate will be a highly organized, detail-oriented professional with a strong background in dispatching and customer service within the transportation industry.
Responsibilities
- Coordinate and dispatch cross-border shipments, ensuring timely pickups and deliveries.
- Utilize Transportation Management Systems (TMS) to monitor, track, and document shipments accurately.
- Collaborate with 3PL providers, drivers, and internal operations teams to resolve delivery delays, route issues, and other logistical challenges.
- Respond promptly and professionally to customer inquiries via phone and email.
- Maintain and update shipment data, ensuring accuracy in all customer records and operational systems.
- Analyze client needs and provide tailored solutions for freight logistics to improve overall service efficiency.
- Manage cross-border documentation to ensure compliance with transportation regulations.
- Resolve customer complaints or escalations effectively while maintaining a professional demeanor.
- Work collaboratively with internal teams to optimize routes, reduce costs, and improve delivery performance.
Experience
- Minimum 2+ years of experience in Dispatching or Customer Service roles within the transportation and logistics industry.
- Solid understanding of Western Canada and Cross-Border freight operations.
- Proficiency in using Transportation Management Systems (TMS) to monitor and manage shipments.
- Strong ability to multi-task and prioritize in a fast-paced, high-pressure environment.
- Exceptional verbal and written communication skills with strong phone and email etiquette.
- High attention to detail and proficiency in data entry.
- Experience with SyteLine software or similar systems is a strong asset.
- Bachelor’s Degree or equivalent work experience is required.
- Ability to work both independently and collaboratively within a team.
Join us in delivering outstanding service that keeps our customers coming back!
Job Types: Full-time, Permanent
Pay: $40,000.00-$70,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Mississauga, ON L4W 1J2: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (required)
Experience:
- Dispatch/CSR: 2 years (required)
Work Location: In person