Cryptocurrency jobs

Branch Operator – Calgary

About Vancouver Bitcoin

Vancouver Bitcoin is a Canadian cryptocurrency exchange business that helps customers buy and sell Bitcoin and other digital assets through in-person service, clear procedures, and a focus on trust, safety, and compliance.

We are hiring a full-time Branch Operator for our Calgary location.

About the Role

This is a full-time, in-person role responsible for operating the Calgary branch independently during business hours.

The role is similar to a financial services teller position, but with additional responsibility because the Branch Operator will often be working alone. The right person must be reliable, trustworthy, detail-oriented, comfortable handling customers and transactions, and able to follow procedures carefully.

This is not a remote role, and it is not a sales-manager or business-development role. The main responsibility is to operate the branch professionally and consistently.

Responsibilities

Branch Operations

• Open and close the Calgary branch each business day.
• Keep the branch clean, organized, secure, and ready for customers.
• Serve walk-in customers professionally.
• Answer phone calls, emails, and basic customer inquiries.
• Follow company procedures for each transaction.
• Maintain accurate records and complete required documentation.
• Escalate unusual, complex, or higher-risk situations to management.
• Keep management updated on branch activity, customer issues, and operational needs.

Customer Service

• Assist customers who want to buy or sell cryptocurrency.
• Explain the basic transaction process clearly and professionally.
• Help customers understand what information or documents may be required.
• Provide patient service to customers who may be new to cryptocurrency.
• Maintain a calm, respectful, and trustworthy environment.
• Avoid giving investment advice, price predictions, or guarantees.

Compliance and Procedures

• Follow all company compliance, identification, and transaction procedures.
• Complete required customer verification steps.
• Watch for unusual or suspicious behaviour and escalate concerns.
• Handle customer information with confidentiality.
• Follow company policies for privacy, recordkeeping, and security.
• Never bypass procedures to complete a transaction faster.

Cash, Transaction, and Security Responsibilities

• Handle transactions carefully and accurately.
• Reconcile transaction records as required.
• Follow cash-handling and security procedures.
• Maintain attention to detail when processing customer information.
• Report discrepancies, concerns, or unusual activity immediately.

Quiet-Period Productivity

During quiet periods, the Branch Operator is expected to remain productive. This may include:

• following up with customer inquiries;
• organizing branch records;
• completing assigned administrative tasks;
• keeping the branch clean and prepared;
• asking satisfied customers for reviews when appropriate;
• supporting basic local awareness tasks approved by management;
• reporting customer feedback or common questions to management.

Requirements

• Prior experience in a bank, credit union, MSB, currency exchange, money transfer business, financial services office, fintech, cash-handling role, or similar environment is strongly preferred.
• Strong customer service skills.
• High trustworthiness and professional judgment.
• Comfort working independently.
• Strong attention to detail.
• Ability to follow procedures exactly.
• Comfortable using computers, email, spreadsheets, and basic business software.
• Clear communication skills.
• Reliable attendance and punctuality.
• Ability to remain productive during slow periods.
• Interest in cryptocurrency is helpful, but deep crypto knowledge is not required.

Ideal Backgrounds

This role may be a good fit for someone with experience as a:

• bank teller;
• financial services representative;
• currency exchange teller;
• money transfer / remittance employee;
• MSB employee;
• fintech customer support representative;
• cheque-cashing or payments employee;
• retail branch operator;
• trusted cash-handling customer service employee.

Who This Role Is For

This role is for someone who:

• likes working with customers;
• is comfortable being trusted to operate a branch alone;
• takes procedures seriously;
• is calm, mature, and reliable;
• can handle quiet periods without becoming careless or distracted;
• understands the importance of accuracy in financial transactions;
• wants a stable, full-time, in-person role.

Who This Role Is Not For

This role is not a good fit for someone who:

• wants a remote or hybrid job;
• wants to freelance or work flexible hours;
• dislikes routine procedures;
• is careless with details;
• is uncomfortable working alone;
• wants to give investment advice or make crypto predictions;
• cannot follow compliance rules exactly.

Compensation

• Starting wage: $24/hour
• Full-time, in-person position
• Compensation may be reviewed based on reliability, performance, transaction accuracy, customer service, and ability to follow procedures.

Schedule

• Full-time branch coverage during business hours
• Specific schedule to be discussed during the hiring process

How to Apply

Please apply with your resume and a brief note explaining:

• Your experience in financial services, cash handling, banking, MSB, currency exchange, or similar work.
• Your experience working independently or operating a location alone.
• Why you are interested in working at Vancouver Bitcoin’s Calgary branch.

Pay: $24.00 per hour

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Work Location: In person