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Job Post Details

Cruise Representative - Seasonal - job post

Ceres Terminals Incorporated
3.1 out of 5
999 Canada Place, Vancouver, BC
From $22.50 an hour - Temporary, Seasonal

Job details

Here’s how the job details align with your profile.


  • From $22.50 an hour

Job type

  • Temporary
  • Seasonal

Shift and schedule

  • Weekends as needed
  • Holidays


999 Canada Place, Vancouver, BC

Full job description

As a Cruise Representative, you will play a pivotal role in providing direct assistance to passengers and addressing their general inquiries while ensuring a seamless and enjoyable experience throughout their cruise journey. This position requires excellent communication skills, customer service expertise, and a passion for delivering exceptional guest satisfaction.

This position is a seasonal part-time role, 20-36 hours per week, with work conducted on-site.


  • Passenger Assistance: Provide comprehensive assistance and direction to passengers during their visit to Canada Place Cruise Ship Terminal.
  • Customer Service: Serve as a primary point of contact for passengers, addressing their questions and concerns promptly, courteously, and appropriately.
  • Information Provision: Ensure passengers are well-informed and equipped to make the most of their cruise experience.
  • Problem Resolution: Proactively identify and resolve passenger issues, complaints, and conflicts in a professional and diplomatic manner. Collaborate with relevant companies and/or agencies to address passenger concerns promptly and effectively.
  • Emergency Response: Demonstrate proficiency in emergency procedures and protocols, including safety drills and evacuation exercises. Act as a liaison for guests during emergency situations, providing clear instructions and reassurance as needed.
  • Team Collaboration: Work closely with the Port Authority, Regulatory Agencies, and cruise line staff to ensure coordinated and efficient passenger support. Foster a positive and collaborative work environment conducive to exceptional guest service delivery.
  • Administrative Tasks: Complete administrative duties such as maintaining processing guest feedback, preparing reports, and assisting with general office tasks as required.


  • High school diploma or equivalent; additional education or training in hospitality, tourism, or a related field is preferred.
  • Previous experience in customer service, guest relations, or hospitality roles, preferably within the cruise industry.
  • Excellent interpersonal skills with the ability to interact effectively with passengers of diverse backgrounds and cultures.
  • Strong communication skills, both verbal and written, with proficiency in multiple languages considered a plus.
  • Problem-solving abilities and the capacity to remain calm and composed in challenging situations.
  • Attention to detail, organizational skills, and the ability to multitask in a fast-paced environment.
  • Knowledge of cruise ship operations, destinations, and onboard facilities is advantageous.
  • Flexibility to work irregular hours, weekends, and holidays, as required by cruise schedules.

This job description outlines the essential duties and qualifications expected of a Cruise Representative. Successful candidates will embody a commitment to delivering exceptional customer service and ensuring passenger satisfaction throughout their cruise experience.

Ceres is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.

Job Type: Seasonal
Contract length: 8 months

Pay: From $22.50 per hour

Application question(s):

  • Are you available to work the entirety of a summer contract? (From April until October 30, 2024)
  • Are you available to work weekends and weekdays, based on the cruise ship schedule?
  • Are you available for part-time shift work, with shifts ranging from 4 to 7 hours per day between the start and end time of 0900 – 1700 hrs?
  • Do you have any time off planned for the summer? - If yes, what are the dates?
  • Have you previously worked for Ceres/SSA Marine or at the cruise terminal? - If yes, what was your role?
  • Have you previously been issued a Port Pass, MTSC or RAIC security clearance? - If yes, is it still valid?
  • Do you live within a reasonable commuting distance to Vancouver’s Cruise Terminal and have a reliable means of transportation to ensure you arrive on time to your scheduled shift?
  • Are you comfortable working in a highly professional and secure area of a federally regulated building?
  • Are there any days of the week that you are not able to work during this summer? - If yes, which days of the week?
  • On a scale of 1 to 5, Please rate your communication and problem-solving skills.
  • How many years of customer service experience do you have?
  • How would you respond to a frustrated customer?

Work Location: In person

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