Creative Support jobs in London, ON

Hours per Week: 35

Salary Grade: 15

The base salary will be $71,970 - $102,690 per annum. Starting salary will be aligned with the successful candidate’s experience, skills, and demonstrated qualifications.

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

The Department of Western Technology Services (WTS) is a central resource committed to support the teaching and research missions of the University by providing high-quality and cost-effective technology solutions and services to the campus community. WTS works collaboratively with other IT groups within Western’s faculties and support units, to leverage central supported technology solutions and services where it makes sense.

The Network Infrastructure Team’s primary responsibility is ensuring resilient and consistent access to the Western data network which provides computer connectivity, Internet access, telecommunications, and wireless services to campus. Members of this team are responsible for the design, installation, and maintenance of the network equipment supporting these communication infrastructures. These activities include; capacity planning, the creation and review of network disaster recovery plans, proactively monitoring network statistics to determine performance and stability baselines, and responding to issues that adversely affect the stability of these services

The Western data network supports many mission critical services including email, web services, our learning management system, voice services and other enterprise applications. Central services also provide web, server, database, and storage hosting for the Western community.

The Network Analyst is responsible for the deployment, installation, maintenance and optimization of routers, switches, services and other equipment related to the campus data network and data centres. The role also contributes to the development of network automation solutions and technology strategies that improve the reliability, security, scalability, and operational efficiency of the University's network infrastructure.

Education:

• College Diploma in an information technology field or a University Degree with at least a minor in Computer Science
• University Degree majoring in an Information Technology field (such as Computer Science or Engineering) preferred
• Certification related to Advanced Network Design Curriculum and/or course work in programming is preferred
• Certifications in, or working towards, project management would be considered an asset

Experience:

• 5 years of experience working with networking technology, including switches, routers and network monitoring/analysis tools
• Experience in electronics, system programming and communications technologies is preferred

Knowledge, Skills & Abilities:

• Demonstrated knowledge and proficiency in networking protocols, Software-Defined Networking (SDN), and related communications technologies
• Hands-on experience with automation frameworks such as Ansible and GitLab
• Strong mix of programming and scripting skills, with emphasis on Python
• Proficiency in network design and architecture
• Understanding of Quality of Service (QoS) principles for latency-sensitive applications such as voice and video communications
• Knowledge of enterprise Voice over IP (VoIP) technologies, including call processing, SIP, voice gateways, and voice network troubleshooting
• Familiarity with various operating system environments
• Skills in cloud computing, network security, Infrastructure as Code (IaC), data modeling, and AI-driven networking
• Demonstrated ability to research, investigate, and resolve technical issues
• Ability to re-evaluate procedures and suggest creative improvements
• Commitment to ongoing learning and staying current with technological developments
• Project leadership capability for small to medium network projects
• Ability to share expertise with other Network Analysts to enhance team outcomes
• Familiarity with version control, CI/CD workflows, and automated configuration validation
• Working knowledge of ITIL service management principles and best practices, with the ability to apply incident, problem, change, and configuration management processes in an enterprise IT environment
• Proficient in technical documentation to keep materials current and aligned with service changes and customer feedback
• Strong customer service skills to handle inquiries and resolve issues professionally and promptly
• Demonstrated communication skills to effectively interact with technical and non-technical users
• Ability to manage multiple competing priorities and adapt quickly to emerging needs
• Attention to detail when executing and validating routine tasks
• Initiative to ensure outcomes meet internal and external customer requirements
• Ability to work independently and collaboratively, including off-hours when required
• Ability to make day-to-day decisions based on established guidelines
• Demonstrates awareness of client needs and industry trends when explaining actions taken
• Proven ability to interact with others in a professional, respectful, and diplomatic manner
• Ability to handle frequent interruptions while maintaining productivity
• Critical thinking and discernment to assess and scope areas for process improvement and offer creative solutions
• Ability to explain the immediate context of a situation, ask follow-up questions, and seek advice when warranted

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.