Corporate Office jobs in Edmonton, AB

• Understand customer support, likes to work with people and can ensure that the customer is satisfied.
• Address and resolve basic and complex incident and requests; enter quality information into tickets and appropriately capture data; complete follow-up and follow-through on all tickets.
• Manages all incident and request to ensure that work is completed to the customers’ satisfaction.
• Build strong relationships within Go Auto by working across organizational boundaries to resolve customer incidents and requests.
• Contributes to self-help knowledge bases and documents typical requests and incidents, resolutions and work around procedures.
• Identifies, evaluates, promotes and implements customer support best practices.
• Mentors, supports, and cross-trains other service desk and desk side analysts.
• Grows deeper knowledge of current corporate products, increasing ability to resolve tickets on first contact.
• Uses creativity and innovation to automate and streamline processes and procedures.
• Uphold any confidential information that you may be privy to as it relates to your role. Loose lips need not apply.
• Responsible for hardware deployment and onsite support, including PCs, monitors, printers, and anything else deemed “IT Equipment”
• Ensures inventory of equipment that is being deployed or recovered is recorded and Inventory Coordinator is updated of any changes

As an Information Technology Support Analyst, you’ll bring:

• An excellent telephone manner is required together with the ability to handle challenging support situations with a calm and methodical approach

• Understanding of Active Directory: creating accounts, group policy and group management.
• Ability to create new and manage email accounts in Office 365.
• Ability to effectively balance high volume of productivity demands against ability to provide analytical troubleshooting and problem resolution
• Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause.
• Understanding of basic Networking principals, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT.
• Strong team player, excellent communication skills, excellent organizational skills, self-motivated / drive, flexible.
• Good interpersonal skills for written, oral and face to face communications, both within technology and the business. We place a lot of value on being personable and happy to help.
• Must have at least 5 years’ relevant experience in a Service Desk / Help Desk / Field Service Environment.
• Desirable to have previous experience working with CDK Global or have worked in the Automotive Retail Industry.
• Desirable to have experience working with Active Directory, Office 365, Windows and have a good understanding of networks.
• A great attitude and the ability to have fun!

• You’ll have three weeks of vacation after your first year! After five years of service, you get four weeks. After ten years, you’ll get FIVE weeks of vacation.
• A comprehensive health care, dental (80% - 100%), and health spending accounts.
• An employee investment program that guarantees you a 10% return every year.
• With over 40 dealerships in the Go Auto group, with jobs available at every level, there is opportunity to grow!

• This is not a 9 to 5 job. Hours are flexible, required to work 8 hours within core business hours 7 am to 6 pm MDT.
• Part of an afterhours on-call rotation.
• You need a driver’s license for this position.