Core Medical Centre jobs in Calgary, AB

Company description

We are multi-surgeon plastic surgery centre specializing in non-invasive medical aesthetics, lasers, and cosmetic surgical procedures. We are dedicated to providing the highest level of service and care, going above and beyond at every opportunity. Our patients give us purpose. We act in service of them, and we value and treat them with dignity and professionalism. We believe we can always be better. Learning and growing is at the core of what we do.

Job description

We are seeking an energetic and highly motivated individual to join our multi-surgeon clinic as a Receptionist. As the first point of contact for our patients, you will play an important role in creating a welcoming and positive experience from the moment they walk through our doors. You will be responsible for providing a high level of customer service while acting as a liaison between patients, surgeons, and other members of our team. We are looking for someone who is eager to learn, contribute to our team, and grow with us.

Job Duties & Responsibilities

• Welcome patients and provide a warm, professional front-desk experience
• Manage patient check-in and check-out
• Assist with appointment scheduling and general patient inquiries
• Answer and triage incoming phone calls and emails, directing inquiries to the appropriate member of the team
• Serve as a liaison between patients, physicians, nurses, administrators, and other members of the clinic team
• Maintain accurate patient information and assist with administrative setup
• Collect payments and perform basic administrative tasks
• Receive and distribute incoming mail, packages, and deliveries to the appropriate areas
• Prepare outgoing mail and packages, including correspondence and coordinating pickups as needed
• Maintain a clean, organized, and welcoming reception area and assist with keeping clinic areas tidy
• Assist with daily clinic opening and closing procedures
• Support general administrative and office operations as needed
• Assist with additional clinic needs, including occasional errands or purchasing on behalf of the clinic
• Work collaboratively with surgeons and other members of the clinic team
• Uphold a high standard of professionalism, confidentiality, and customer service

Requirements & Qualifications

• Professional, friendly demeanor with a positive and approachable attitude
• Strong communication and interpersonal skills, with the ability to interact effectively with patients, physicians, and team members
• Proficient in English, both verbal and written, including electronic communication
• Strong customer service orientation with a commitment to creating a positive patient experience
• Excellent organizational skills with the ability to prioritize, multitask, and manage competing demands in a fast-paced environment
• Strong attention to detail with effective problem-solving skills and the ability to take initiative
• Proactive, team-focused approach with a willingness to collaborate and support clinic operations
• Professional appearance and conduct at all times
• Comfortable using technology and learning new software systems; experience with Microsoft Office (Word, Excel, Outlook), point-of-sale systems (Vagaro), and EMR systems (Accuro) is an asset
• Results-oriented with the ability to take ownership and accountability for achieving goals and objectives
• Approaches challenges with enthusiasm, adaptability, and positive energy

Pay: From $18.00 per hour

Application question(s):

• What is one of your core values, and how does it influence the way you work?

Education:

• Secondary School (required)

Language:

• English (required)

Work Location: In person