Contract Medical Front Desk jobs

Prism Eye Institute (PEI) has been serving the communities of North York, Brampton, Oakville/Mississauga and surrounding areas for over 50 years.

In 2020 North Toronto Eye Care (NTEC) merged with Prism Eye Institute, to form Prism Group Holdings (Prism), the largest Ophthalmology practice in Canada.

In 2022, PEI further strengthened a partnership with Vision Group Canada (VGC) and is working to expand its footprint nationally. VGC operates over 50 clinics and 70 surgical facilities performing over 100,000 procedures annually.

PEI is an internationally renowned institute with 5 facilities and 2 surgical centres, serving over 200,000 patients and perform 10,000 surgeries each year. Prism is a centre of excellence providing a full spectrum of eye care and recognized for handling some of the most complex eye diseases in the world.

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If you are passionate about patient care, dedicated to excellence, and eager to contribute to a dynamic team, we invite you to apply for the Surgical Coordinator position at Prism as we currently have a vacancy. Join us in making a difference and driving the future of eyecare!

Tasks:

• Greet patients professionally and empathetically, maintaining confidentiality at all times.
• Respond to inquiries via phone, email, fax, and secure messaging systems (e.g., OSCAR).
• Coordinate receipt, distribution, and transmission of reports to referring offices.
• Monitor waiting areas for cleanliness and ensure supplies and equipment are well maintained.
• Educate patients on cataract, refractive, and retinal surgical options, including risks, benefits, alternatives, and expected outcomes.
• Review diagnostic results (biometry, OCT, corneal topography) and discuss intraocular lens (IOL) options, including premium and toric lenses.
• Provide clear instructions for pre-operative preparation and post-operative care.
• Counsel patients with empathy, addressing concerns and ensuring realistic expectations.
• Support patients emotionally and clinically throughout their surgical journey.
• Schedule, confirm, and manage surgical and diagnostic appointments using EMR and hospital systems (Oscar/Novari/EPIC).
• Coordinate with surgeons, anesthesiologists, and facilities to ensure smooth surgical days.
• Verify OHIP eligibility, obtain prior authorizations, and assist with insurance claim forms.
• Communicate with referring optometrists, family physicians, and pharmacies regarding patient care.
• Manage urgent requests and triage cases appropriately.
• Administer patient registration, consents, intake forms, and medical/ophthalmic histories.
• Maintain accurate medical records in EMR, ensuring timely updates.
• Prepare and maintain surgical charts, consents, invoices, and letters/forms for patients and insurance.
• Track and report on surgeon waitlists, surgical volumes, and cancellations.
• Draft agendas, record minutes, and manage document tracking.
• Order and manage surgical supplies, intraocular lenses, specialty devices, and medications.
• Support the Research Department by scheduling surgical patients as required.
• Supervise and train staff on administrative and software procedures when needed.
• Operate diagnostic equipment such as the biometry machine, perform IOL calculations, and review results with patients.
• Assemble case files for surgeons and ensure all test results are complete prior to surgery.
• Assist in the pre-operative area with patient preparation and coordination.
• Provide patient education on medication use, surgical instructions, and post-operative care.
• Greet patients professionally and empathetically, maintaining confidentiality at all times.
• Respond to inquiries via phone, email, fax, and secure messaging systems (e.g., OSCAR).
• Coordinate receipt, distribution, and transmission of reports to referring offices.
• Monitor waiting areas for cleanliness and ensure supplies and equipment are well maintained.
• Perform other related duties and ad hoc tasks as assigned to support departmental and organizational needs. 

What You Bring:

• Knowledge of medical terminology is an asset
• Resourcefulness and a strong attention to detail.
• Ability to meet metrics and other targets.
• Exceptional communication skills.
• Proficiency in using software and computers.
• Flourishing in fast-paced environments.
• An ability to adapt quickly to changes.

Why Work at Prism?

· Starting salaries dependent on experience.

· Benefits program including health and dental

· Perks such as discounts to Canada’s Wonderland, Great Wolf Lodge, GoodLife Fitness

· Discounts on eyeglasses and contact lenses

· Opportunity for growth

· Vibrant and inclusive work environment

As a part of our team, you will have the opportunity to contribute your unique skills and ideas while working alongside passionate professionals who are dedicated to making a difference in the eyecare industry. Our in-house training allows all individuals to apply whether you have experience or not. Let’s connect today!

We thank all those who apply but only those individuals selected for further consideration will be contacted.

Artificial intelligence is not used in the screening or selection of applicants for this role.

Prism Eye Institute is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources

Pay: $19.00-$23.00 per hour

Ability to commute/relocate:

• North York, ON M3N 2V7: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you legally entitled to work in Canada?

Experience:

• Medical Coordinator: 1 year (required)

Work Location: In person