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Contact Centre Manager jobs

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    • Customer Service Manager - ICI Construction MeadowBrook Construction is looking for a Customer Service Manager - ICI Construction to lead the day-to-day…
    • Primary point of management contact for assigned customers.
    • Il nécessite des contacts réguliers en personne avec les clients et les partenaires.
    • Comfortable with CRM systems, contact centre technology, and performance tracking tools.
    • Minimum 3+ years in sales management in a contact centre or comparable…
    • Serve as the primary point of contact for assigned recovery clients, building trust and ensuring satisfaction.
    • Comfortable with travel for client engagement.
    • Experience leading account managers, site managers, supervisors, or client-facing operational teams.
    • Lead a team of client account managers dedicated to…
    • Reporting to the Senior Director, IT, the Manager, IT Services & Customer Experience is accountable for the end-to-end delivery, quality, and continuous…
    • 3+ years in a Credit or Collections leadership position; call-centre or queue driven B2B experience preferred.
    • Bachelor's degree in Finance or Accounting.
    • Our integrated technology gives product managers and developers the flexibility and speed to build innovative financial solutions in a rapidly evolving industry…
    • You have previous leadership experience in an operations, call centre or transportation environment, preference will be given to managers with Call Centre or…
    • Partner with client-based contacts for knowledge sharing and handling of unresolved contacts.
    • Two years’ previous supervisory experience, preferably in a…
    • The Director of Patient Success is accountable for building, leading, and scaling a centralized Patient Success function that directly drives revenue growth,…
    • Ensure proper planning, staffing, and direction of operational functions.
    • Review team performance daily to ensure optimal production is reached.
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    • Experience dealing with escalated issues in a contact center capacity.
    • A minimum of 5 years of experience in the contact center industry.
  • View similar jobs with this employer
    • 1-5 years proven working experience as contact center manager or supervisor.
    • Support activities for the contact center as needed and requested.
    • 3+ years of customer/client facing experience within a professional office environment (such as contact centers, financial services client management, claims…
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