Consumer Service Technician jobs

CAA Atlantic is recognized as one of Canada's Most Admired Corporate Cultures (https://waterstonehc.com/blog/2025/11/19/the-2025-canadas-most-admired-award-winners/) ! We're committed to supporting your development through comprehensive training programs and continuous learning opportunities - helping you advance your skills and achieve your professional goals. Our generous vacation allowance, annual incentive program, and top-tier benefits ensure you and your family are well taken care of.

CAA Atlantic (https://atlantic.caa.ca/) is a member-based organization serving over 320,000 members across Atlantic Canada. Headquarters in Saint John, N.B., CAA Atlantic is part of the national CAA federation with almost 7 million members across the country! CAA is one of the largest, most trusted and respected consumer-based organizations in Canada. We provide emergency roadside assistance, travel services, and exclusive savings and rewards for our members. We're deeply focused on helping Atlantic Canadians travel safely and confidently, whether they are on the road close to home or planning trips around the world.

"It's so fun to work with CAA Atlantic!" - Linda Landry, Travel Advisor

To learn more about the CAA Atlantic employee experience visit us online:

• YouTube: Hidden Gems: Working at CAA Atlantic - https://www.youtube.com/watch?v=VoTZEu5ORps
• Careers CAA Atlantic- Work With Us - https://atlantic.caa.ca/about/careers/work-with-us
• Careers CAA Atlantic - Employee Benefits - https://atlantic.caa.ca/about/careers/employee-benefits
• Careers CAA Atlantic- Team Member Stories - https://atlantic.caa.ca/about/careers/team-member-stories

Join Our Automotive Services Team and Help Keep Atlantic Canada Moving!

Are you someone who feels a sense of reward and satisfaction when helping others? Are you passionate about roadside safety? Do you have a strong mechanical aptitude and interested in all things automotive? If yes, we have a great career opportunity for you!

As an Emergency Roadside Service (ERS) Technician, you'll be the reassuring face of CAA Atlantic on the roadside, delivering trusted towing and roadside assistance with professionalism, safety, and care. Every day brings new challenges and opportunities to make a real difference - whether you're rescuing a Member with a flat tire, towing a vehicle to a repair shop, delivering fuel on a rainy night, or boosting a battery during a winter storm. We do all that and more for our Members!

In this hands-on, fast-paced role, you'll take pride in providing safe and efficient towing services while performing a wide range of roadside support, from lockouts to tire repairs and battery installations. You'll use your mechanical know-how and problem-solving skills to assess situations quickly and get Members back on their way - all while communicating clearly and courteously with Members and Dispatchers to ensure timely, dependable service.

We're looking for safety-minded, reliable team players who thrive in dynamic environments and take ownership of their work. Flexibility is key - our Members count on us around the clock, and you'll be ready to assist during evenings, weekends, and holidays when help matters most. If you're known for your positive spirit, calm under pressure, and dedication to excellent service, you'll fit right in with our trusted team of ERS Technicians at CAA Atlantic.

This position is commencing immediately and follows a shift rotation schedule: 4 days on followed by 4 days off, 12 hour shifts.

Responsibilities

• Provide safe and efficient towing services for Members.
• Deliver roadside assistance such as lockout service, tire changes and repairs, fuel delivery, and battery boosts.
• Support battery testing, sales, and installation for CAA Atlantic Battery Service Program.
• Communicate clearly and courteously with Members and Dispatchers to ensure timely service.
• Maintain company vehicles, tools, and equipment in clean and reliable working condition.
• Follow all safety, traffic, and company operating procedures.

Qualifications

• A positive, reliable, and safety-conscious attitude.
• Air Brake Endorsement (required) and a valid driver's licence with a clean driving record.
• Strong mechanical aptitude and comfort working with vehicles.
• Excellent problem-solving and customer service skills, even under pressure.
• Willingness to work a variety of shifts, including evenings, weekends, and holidays.

Pay: $21.00-$31.00 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Store discount
• Vision care
• Wellness program

Work Location: In person