Concurrent Disorders jobs in Toronto, ON

Position Summary:

Reporting to the Program Manager, the Service Navigation Specialist, will be responsible to engage respectfully with people who are using the airport as a temporary place to stay by providing person-centred information, resources, and referrals to emergency shelter and longer-term supports. This work supports informed choice and contributes to reducing reliance on the airport for shelter. This position is part of Project SOAR (Support, Outreach, Access and Resources), a collaborative initiative with the Greater Toronto Airport Authority (GTAA) and Peel Regional Police (PRP) that is focused on coordinated, safety-oriented, and supportive responses. During shifts, the Service Navigation Specialist is paired with a PRP Officer and is provided with additional training opportunities to support effective, safe, and trauma-informed service delivery.

Duties and Responsibilities:

• Engage with people using the airport as a temporary place to stay, building rapport through trauma-informed, culturally safer, strengths non-judgmental approaches
• Complete needs-based conversations to identify immediate safety concerns, urgent needs, and longer-term housing/service goals
• Provide accurate information on available supports, including emergency shelter options, crisis services, income and health resources, and longer-term housing pathways
• Facilitate referrals and warm transitions to emergency shelters, outreach teams, supportive housing providers, and other community-based services as appropriate
• Coordinate shift activities with the paired Peel Regional Police (PRP) Officer to support safety-oriented, supportive, and collaborative responses
• Participate in coordinated planning and information-sharing processes with Project SOAR partners (e.g., GTAA, PRP, SHIP) within applicable privacy and consent requirements
• Document interactions, referrals, and follow-up actions in required tracking systems to support continuity of care, reporting, and quality improvement
• Ensure accurate and complete are maintained standards
• Use standardized assessment tools within a community setting
• Monitor and report trends and emerging issues observed during outreach (e.g., service gaps, recurring barriers, safety concerns) to the Program Manager and team
• Apply de-escalation techniques and safe work practices, escalating concerns and seeking support when risk is identified
• Develop and maintain community resource network
• Complete evaluations and feedback surveys with service recipients
• Demonstrate a strong commitment to quality care and service delivery based on SHIP’s Mission and Values
• Adhere to agency Health & Safety Program and the Client Safety Framework in the promotion of service recipient safety
• Perform additional duties as required/delegated by Management
• Work towards creating inclusive and equitable spaces using an anti-racist and anti-oppressive approach
• Use a health equity approach to identify and dismantle inequities within our systems
• Demonstrate ability to uphold PHIPA legislation
• Excellent written and verbal communication skills
• Strong interpersonal and organizational skills
• Be self-directed and reliable to achieve consistent goals
• Profound knowledge and experience working with a diverse population of varying levels of education, professions, and personal life experiences from a broad range of cultural and socio-economic backgrounds
• Able to multi-task and work well under pressure in a fast-paced environment

Qualifications:

• Post-secondary education in Social Work, Social Services, Health Services, or equivalent
• 3+years experience providing assessments on individuals with mental health challenges and single-session therapy delivery
• Registration with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) is an asset
• Registration with Inform USA/Canada is an asset
• Demonstrated knowledge of serious mental illness, concurrent disorders, and/or dual diagnosis, and experience with intake services preferred
• Excellent assessment, de-escalation, risk management, and crisis intervention skills grounded in trauma-informed practice
• Expertise in collaboration with healthcare services
• Knowledge of MS Suite (Word, Excel, Power Point and Outlook)
• A vehicle, valid driver’s license, and adequate insurance coverage
• Valid Certification in First Aid & CPR
• Training in ASIST and CPI

Reporting Function:

The Service Navigation Specialist will report directly to the Central Intake & Access Program Manager. They will work with both internal and external partners and will interact with all levels within the organization.

They will be a support system, resource, and an advocator for the team and Company.

Working Conditions and Physical Requirements:

• Two positions: 8am to 4pm and 3pm to 11pm, Monday to Friday, but may vary depending on program needs
• Average amount of physical effort is required
• Able to sit/stand/move for prolonged periods of time
• Position supports Terminal 1 and 3 at Pearson airport, where the use of the airport train to get to each location is required
• Able to answer and communicate telephone calls and general computer use
• Able to lift up to 20lbs (product, documents, etc.)
• Vehicle travel to sites for visits/walk-throughs and open doors as required.

SHIP Values:

• Compassion, Hope, Inclusive, Respect, Professional

“SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process”.