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    • Respond to and manage support calls.
    • Troubleshoot software and identify root causes of software issues.
    • Address and find solutions for customer product issues.
    • 3–5 years of experience in IT support, helpdesk, or technical support roles.
    • Use AI driven insights to help identify recurring support issues and recommend…
    • Identify and support sales opportunities that arise through technical interactions with customers.
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    • Successfully interact with customers - offering support, training and presentations.
    • Proactively reach out to customers for provision of support via telephone…
    • Abbotsford, BC · On-site/Hybrid, with occasional travel to client sites · Full-time.
    • $45,000–$58,000+ extended health benefits, and a real growth plan.
    • May require off hours support.
    • The remaining 2 days a week will be in office dealing with customers including support through email, support tickets and phone…
    • Basic software support experience (installation, configuration, troubleshooting).
    • Software support, and serves as a hands-on technical resource for both…
    • Document issues and resolutions in our support system (Zoho Desk).
    • Participate in on-call rotation for after-hours critical support.
    • Provide technical support and training to customers.
    • This role combines infrared imaging, drones, camera systems, electronics, and customer technical support.
    • Provide after-hours support as required by the supervisor.
    • Support in varied technologies: 2 years (required).
    • Create, update and maintain technology manuals.
    • Hands-on experience and techniques to support remote and mobile workforce, and remote.
    • The Technology Coordinator will implement and organize Move, Change and…
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    • Provide remote support, including installation guidance, configuration assistance, account access support, and general device troubleshooting.
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    • Provide remote support, including installation guidance, configuration assistance, account access support, and general device troubleshooting.
    • Is an asset, able to support system integration troubleshooting.
    • Manage the IT helpdesk ticketing system by triaging, prioritizing, and resolving support…
    • Extensive equipment support experience with Dell.
    • The Associate Specialist, Desktop Technician’s role is to provide a single point of contact for end users to…
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Job Post Details

Customer Support Specialist - job post

FDM4 International Inc
1297 Airport Rd, North Bay, ON
$40,000–$55,000 a year - Permanent, Full-time

Job details

Pay

  • $40,000–$55,000 a year

Job type

  • Permanent
  • Full-time

Location

1297 Airport Rd, North Bay, ON

Benefits

Pulled from the full job description

  • Dental care
  • Life insurance
  • Company pension
  • Extended health care
  • On-site parking

Full job description

Job description:

What will you do as a Customer Support Specialist?

  • Respond to and manage support calls
  • Troubleshoot software and identify root causes of software issues
  • Address and find solutions for customer product issues
  • Define and provide scope to custom software change requests on behalf of clients
  • Train customers on using FDM4 aligned to their unique needs

Qualifications

  • Customer Support experience (or other relevant experience)
  • Ability to communicate effectively (verbal, written, and listening)
  • Train and present concepts with confidence
  • Aptitude for problem solving
  • Proficiency in using (or the ability to quickly learn) software programs+

Why Work for FDM4?

  • Successful applicants will be provided with on-the-job training as well as opportunities to grow their knowledge, skills, and career
  • Competitive salary
  • Health and benefits package
  • Supportive team atmosphere (we all succeed when you succeed!)
  • Access to the best tools and technology available
  • Increase your knowledge in the areas of Information Technology and Business

FDM4 is a Software Developer and Solution Provider of business solutions for manufacturers and distributors in the apparel and consumer products industries. The talent we employ is the key to our continued success and we encourage individuals to work collaboratively to ensure we provide the very best in software solutions to our clients across North America. www.fdm4.com

Pay: TBD

Job Types: Full-time, Permanent

Benefits:

  • Company pension
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care

Work Location: In person

Pay: $40,000.00-$55,000.00 per year

Benefits:

  • Company pension
  • Dental care
  • On-site parking

Work Location: In person

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