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Computer User Support Specialist jobs

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    • IT support: 2 years (required).
    • Security Tooling: Apply and monitor RMM and EDR/AV agents as part of standard deployment and support workflows, and support…
    • CompTIA A+ or similar foundational IT support certification.
    • Mandatory participation in biweekly on-call IT support rotation.
    • Experience with remote support tools.
    • As a Support Technician L2, you will be responsible for providing server and workstation support, with tasks ranging from…
    • Deliver friendly, professional, and empathetic support to end users.
    • Mobile device support (iOS and Android).
    • You will support users through phone, chat, email,…
    • They should have the ability to multitask, and have good verbal and written communication skills.
    • A typical week would involve a mix of onsite work with…
    • Scheduling the date and time the user will receive their new computer.
    • The IT Support Technician specializing in desktop and laptop support is responsible for…
    • This role does not involve IT support or computer network troubleshooting.
    • Please note this is a technical support role focused on mechanical and electrical…
    • Comprehensive health benefits - Medical and dental coverage to support your well-being.
    • Strong computer skills are required, including proficiency in Microsoft…
    • Provides routine technical support to end users on-site and remotely of computer applications and hardware (e.g., PCs, servers, printers).
    • Act as a technical advisor to support sales opportunities and solution development.
    • As a Technical Sales Support Technician, you will act as a trusted advisor,…
    • Your primary role is to support users and resolve technical issues across the company.
    • Mobile phones and telephone support.
    • Electronics, computer systems, technical support, or systems troubleshooting.
    • I would need support or training.
    • Training on BL Lighting products and systems.
    • Helpdesk and deskside experience supporting end users.
    • Graduates of Post-secondary IT programs from SAIT, or similar, including fast-track programs involving…
    • Deliver friendly, professional, and empathetic support to end users.
    • Experience supporting users in a professional environment.
    • VPN and remote access tools.
    • Identifies, evaluates, promotes and implements customer support best practices.
    • Understand customer support, likes to work with people and can ensure that the…
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Job Post Details

IT Support Specialist – Deployment & Helpdesk (Level 2) - job post

Integrated Digital Solutions
647 Wilton Grove Road, London, ON N6N 1N7
$50,000–$60,000 a year - Permanent, Full-time

Job details

Pay

  • $50,000–$60,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Monday to Friday

Location

647 Wilton Grove Road, London, ON N6N 1N7

Benefits

Pulled from the full job description

  • Mileage reimbursement
  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Disability insurance
  • Casual dress

Full job description

IT Support Specialist – Deployment & Helpdesk (Level 2)

IDS | Beyond Technology — London, Ontario (N0L 1R0)

Full-time | Monday–Friday, 9:00 AM – 5:00 PM

Salary: $50,000.00 –$60,000.00 per year

Looking for a career, not just a ticket queue?

IDS | Beyond Technology is a small, tight-knit Managed Service Provider (MSP) delivering IT solutions, security, telecom, and digital content to clients across the region. We're hiring an IT Support Specialist to own device deployment and lifecycle work — imaging, prep, and onboarding/offboarding — alongside Level 2 helpdesk support, with real input into how we run things, not just execution.

What You'll Do

  • Device Deployment & Lifecycle: Image, configure, and prep computers for new deployments; handle end-to-end user onboarding and offboarding (accounts, hardware, access, and data handoff).
  • Level 2 Helpdesk Support: Resolve escalated tickets from Level 1 for desktops, printers, and peripherals across Windows 7/10/11, on-site, remote, and by phone.
  • Security Tooling: Apply and monitor RMM and EDR/AV agents as part of standard deployment and support workflows, and support patch management across client environments.
  • Microsoft 365 & Accounts: Manage user accounts and licensing through the Microsoft 365 Admin Console as part of onboarding/offboarding.
  • Client Communication: Explain technical steps and timelines clearly to non-technical clients during deployments and support calls.
  • Documentation: Keep deployment checklists, onboarding/offboarding records, and knowledge base articles up to date.

Bonus exposure: Windows Server, networking (routers/switches/firewalls), VoIP/PBX systems, security camera/NVR systems, and macOS environments.

What You Bring

  • 2+ years in an IT support/service role, with hands-on troubleshooting of Windows 7/10/11 and Microsoft 365 Admin Console
  • Experience working at a Managed Service Provider (MSP), with an understanding of ticket-based, multi-client support environments
  • Experience with device imaging/deployment and user onboarding or offboarding processes
  • Exposure to EDR/AV and RMM tools (deploying/monitoring, not necessarily architecting)
  • Strong written and verbal communication; comfortable explaining technical issues to non-technical people
  • Valid driver's license and reliable vehicle for client site visits
  • Comfortable lifting IT equipment and using ladders during installs (if needed)

Nice to have: Windows Server/Exchange administration, Fortinet firewall config, VMware/Hyper-V, prior MSP experience, Security+/Network+/Microsoft/Fortinet certifications.

Why IDS | Beyond Technology

  • Mileage reimbursement
  • Extended health, dental, and vision care
  • Life and disability insurance
  • Paid time off
  • On-site parking, casual dress
  • A small team where your work is visible and your voice matters

Ready to apply?

Send us your resume — we'd love to hear from candidates who bring even 70% of this list and genuinely enjoy the fast pace of working in a Managed Service Provider (MSP) environment.

Pay: $50,000.00-$60,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Mileage reimbursement
  • On-site parking
  • Paid time off
  • Vision care

Ability to commute/relocate:

  • London, ON N6N 1N7: reliably commute or plan to relocate before starting work (required)

Experience:

  • WORKING FOR A MANAGED SERVICE PROVIDER: 1 year (required)
  • IT support: 2 years (required)
  • Computer hardware: 1 year (required)
  • Computer repair: 1 year (required)

Language:

  • English (required)

Location:

  • London, ON N6N 1N7 (required)

Willingness to travel:

  • 50% (required)

Work Location: In person

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