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    • Experience with remote support tools.
    • As a Support Technician L2, you will be responsible for providing server and workstation support, with tasks ranging from…
    • This role will bridge the gap between day-to-day user support and foundational infrastructure management.
    • The IT Support Specialist will handle everything from…
    • Technical Proficiency: strong understanding of computer equipment, computer systems, and computer networking.
    • IT support: 4 years (required).
    • Reduce support response times and improve customer satisfaction.
    • Deliver fast, effective support to customers and dealers.
    • You’ll manage daily technical tasks, troubleshoot routine issues, and handle essential in-person verifications.
    • Provides routine technical support to end users on-site and remotely of computer applications and hardware (e.g., PCs, servers, printers).
    • You will act as a technical support resource on our Help Desk, providing expert guidance, mentoring, and resolution support when advanced skills are required.
    • Provide advanced support for escalated incidents beyond Tier 1.
    • Strong communication skills with both technical and non-technical users.
    • Direct unresolved issues to the next level of support personnel.
    • Reporting directly to the IT Manager, this role supports the day-to-day IT operations through…
    • Provide end-user support and problem resolution via telephone, e-mail, and ticketing system.
    • Based in Moncton, New Brunswick, the IT Support Specialist would be…
    • A Community College Diploma in a computer-related discipline or equivalent, or an equivalent combination of education and experience.
    • $30-$36 per hr. .
    • Assist with password resets, account access requests, and basic user support where authorized.
    • IT support: 1 year (preferred).
    • Grade 12 or equivalent required.
    • CompTIA A+ or similar foundational IT support certification.
    • Mandatory participation in biweekly on-call IT support rotation.
    • This entry-level position offers an excellent opportunity to develop your skills in technical support, computer networking, and IT troubleshooting within a…
    • Strong end-user interaction/communication skills.
    • Addressing user tickets regarding hardware, software and networking.
    • Maintain IT inventory and asset tracking.
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Job Post Details

IT Support Technician L2 - job post

Tangerine Technology
Parksville, BC•Hybrid work
$85,000–$95,000 a year - Permanent, Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • $85,000–$95,000 a year

Job type

  • Permanent
  • Full-time

Shift and schedule

  • Monday to Friday
  • On call

Location

Parksville, BC•Hybrid work

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Disability insurance
  • Extended health care
  • Work from home

Full job description

Ready to take your career to the next level? Invest in yourself! Tangerine Technology is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels. We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level.

We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind — to ensure that we can deliver 100% any day, any time.

As we continue to grow, we are looking for a Support Technician L2 to join our team.

About the Role

As a Support Technician L2, you will be responsible for providing server and workstation support, with tasks ranging from end user assistance, break-fix and application issues through to server/virtual machine deployments, networking, cyber-security, Azure infrastructure, and Microsoft 365 services covering practically the entire Microsoft product stack.

This role includes a requirement for after-hours and on-call availability, when required, and which may include occasional planned and emergency after-hours support.

Location: Whitehorse, YT OR Vancouver Island, BC

Schedule: Monday to Friday, 40 hours per week, 8:00 a.m. – 5:00 p.m.

Work Mode: On site for local candidates (Whitehorse, YT) OR Hybrid for candidates on Vancouver Island ( Parksville or surrounding towns); 60% work from home, 20% work from our office location in Parksville, 20% physically in Whitehorse. Travel costs to Whitehorse (limited to flights and accommodations) would be covered. Travel to Parksville, if outside that area, would not be covered.

What You Will Do

  • Triage and resolve escalations from L1; perform advanced troubleshooting (Windows, M365, networks, identity, endpoints).
  • Administer Microsoft 365 (Exchange Online, SharePoint/OneDrive, Teams), including basic security & compliance (Defender for Office 365, DLP/eDiscovery).
  • Manage AD DS/GPO and Microsoft Entra ID (Azure AD), Entra Connect (hybrid identity), and on-premises Windows Server environments.
  • Support virtualization platforms (VMware vSphere/ESXi, Microsoft Hyper-V) including provisioning, storage, and performance troubleshooting.
  • Maintain BCDR solutions (e.g., Veeam/Datto), perform test restores, and document RPO/RTO.
  • Support extended technology solutions, including VoIP telephony and video surveillance systems.
  • Respond to after-hours escalation requests for urgent work or maintenance windows (planned).
  • Providing excellent customer service skills and the ability to go above and beyond for our clients Infrastructure and configuration troubleshooting
  • Monitoring network security to detect and respond to potential threats and vulnerabilities
  • Visit clients on-site as required
  • Being a team player and always prepared to help when needed.

What We Are Looking

  • Experience in a multi-tenant, SLA-driven environment.
  • Microsoft 365: Experience with tenant administration (Exchange, SharePoint, Teams) with security basics (Defender for Office 365, DLP).
  • Identity & endpoint management: AD/GPO, Microsoft Entra ID, Entra Connect, MFA solutions.
  • Virtualization: VMware vSphere/ESXi and/or Hyper‑V.
  • Networking: Solid L2/L3 fundamentals (DHCP/DNS/VLANs/VPNs); firewall experience (Fortinet/Cisco/UniFi) preferred.
  • VoIP and IP telephony: Experience with telecoms solutions, implementation, administration and troubleshooting.
  • Video Surveillance: Experience with video camera surveillance systems, extracting footage, implementation, administration and troubleshooting.
  • Experience with remote support tools.
  • Experience in web development (HTML, Wordpress, WebDev), while not absolutely required, is considered an asset.
  • Driver’s license & vehicle; willingness to travel locally to client sites.
  • Able to work independently in a fast-paced environment without constant supervision.
  • Able to multi-task successfully, prioritizing workload and meeting time expectations.
  • High level of professionalism and able to respond extremely quickly to client facing interactions.
  • Cultural awareness of the North and the people who call this place home.
  • Lifelong learner.
  • Great communication skills and understanding of business value.
  • Ability to Travel between our Vancouver Island location and Whitehorse location.

Why Work at Tangerine Technology

  • Benefits package.
  • Dynamic work environment.
  • Wellness days.
  • Opportunities for growth and training.

Ready to make a difference? Join us and shape the future. Apply today!

While all applications will be given consideration, a strong preference will be given to applicants who within the Yukon Territory.

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.

Job Types: Full-time, Permanent

Pay: $85,000.00-$95,000.00 per year

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

Work Location: Hybrid remote in Parksville, BC

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