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IT Technician - job post

Westbow Group of Companies
5.0 out of 5 stars
Chilliwack, BC
$20–$25 an hour - Full-time
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Job details

Here’s how the job details align with your profile.

Pay

  • $20–$25 an hour

Job type

  • Full-time

Location

Chilliwack, BC

Benefits
Pulled from the full job description

  • Company events
  • Dental care
  • Flexible schedule
  • RRSP match

Full job description

Who we are

Founded in 1977, the Westbow Group of Companies is made up of high-quality businesses throughout various industries. Based in Chilliwack, BC with operations in Western Canada and Guatemala City, our companies tackle construction, investing, agriculture and non-profit causes, constantly aiming to produce Quality for Generations. We are a company that prides itself on its values:

  • We work hard, we work smart
  • We build lasting value
  • We are creative and innovative
  • We have fun
  • We care
  • We act with integrity

About the role

Reporting to the IT Manager, the IT Technician is responsible for assisting with Tier 1 IT support. Main responsibilities include technician support, troubleshooting, and use account administration for the Westbow Group of Companies.

Hourly Wage Range: $20.00-$25.00/hr.


What you’re great at

  • Strong problem-solving and troubleshooting abilities.
  • Excellent written and verbal communication skills.
  • Strong organization and attention to detail.
  • Ability to work effectively in a team environment.
  • Exceptional customer service and interpersonal skills.

What you’ll be doing

  • Supporting the IT team with ticket system, tracking issues, and ensuring timely solutions.
  • Prioritizing tasks and tickets based on urgency.
  • Documenting all support tickets and inventory transactions.
  • Conducting inventory audits and updating records; insuring inventory is accurately tracked and maintained.
  • Providing first level technical support to employees via phone, email and in-person.
  • Testing fixes to ensure problems have been resolved.
  • Supporting the IT department with miscellaneous tasks.

What we’re looking for

  • Experience in an IT Technician position or related field
  • Basic understanding of IT concepts, including hardware, software, networking, and operating systems to effectively troubleshoot and resolve issues
  • Familiarity with Windows operating systems
  • Basic knowledge of cybersecurity principles
  • Post Secondary education in Computer Science, Information Technology or related program is an asset
  • Prior experience in a help desk or technician support role is an asset
  • Excels in Microsoft Office 365

What you can expect from us

  • Medical and Dental benefits package
  • RRSP Matching program
  • Investment opportunities with Westbow Capital
  • New home discounts
  • Professional development opportunities
  • Supportive team and leadership staff
  • Casual and energetic work environment
  • Flexible work schedules
  • Fun and inclusive company events
  • Volunteer opportunities with Westbow Gives Back

At Westbow our vision is to create a world where every person has the skills and opportunities to reach their greatest potential. We value our employees; we are creative and innovative, and we strive to build lasting value in all that we do. We offer a casual and flexible work environment, growth and development opportunities, investment matching and new home discounts.

If this sounds like an opportunity for you, apply today and join in on our fun and inclusive culture! Get the chance to volunteer and work on meaningful initiatives and build a career that builds you.


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