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Computer Support jobs in Lower Mainland, BC

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    • Performance Tracking: Maintain and report monthly support metrics to leadership.
    • Content Optimization: Share insights with the Content team to improve…
    • Manage and support tasks assigned by the CEO or Managers.
    • Lift and move computer equipment or related hardware as required.
    • Experience to work with N-central.
    • IT support: 2 years (preferred).
    • Log and monitor support requests and escalations as necessary.
    • The ideal candidate will have 2+ years’ experience within an IT…
    • The successful candidate will provide front-line IT support across the company, helping maintain reliable systems, networks, devices, and business applications…
    • Working support tickets based on schedule and SLA, escalating when necessary.
    • We’re looking for a Field Support Technician who geeks out on hardware, but likes…
    • Other trades certificate or diploma.
    • Respond to users experiencing difficulties with computer.
    • Provide business systems, network and Internet support to users in response to identified difficulties…
    • Supervise other technical support workers in this group.
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts…
    • Respond to users experiencing difficulties with computer.
    • Provide business systems, network and Internet support to users in response to identified difficulties…
    • Coordinate access and use of computer networks.
    • Monitor the performance of computer systems and networks.
    • Evaluate and install computer hardware, networking…
    • Provide onsite and remote support for computers and mobile devices.
    • Minimum of 4 years desktop support experience including Windows, Mac.
    • Proficient with computer software applications e.g. MS Office.
    • Vacation time and flexible work arrangements to support your lifestyle.
    • Experience with delivering customer criteria and responsive support including high-touch models for executive staff.
    • Windows 10/11 troubleshooting experience.
    • Required qualifications include the completion of Grade 12, supplemented by information technology or computer science coursework.
    • Provide 1st/2nd level Help Desk support.
    • Handle software installation/support/upgrades.
    • The Desktop Support Engineer in a dispatch role is responsible for…
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Job Post Details

Technical Customer Support Representative - job post

Rotomaster
2.6 out of 5 stars
Surrey, BC V4N 4X5
$30–$35 an hour - Full-time

Job details

Pay

  • $30–$35 an hour

Job type

  • Full-time

Shift and schedule

  • No weekends
  • Day shift
  • Monday to Friday

Location

Surrey, BC V4N 4X5

Benefits

Pulled from the full job description

  • Paid time off
  • Dental care
  • Paid sick leave
  • Life insurance
  • Casual dress
  • Extended health care
  • On-site parking

Full job description

Why Join Rotomaster?

With over 30 years of industry leadership, Rotomaster takes pride in providing the widest range of turbochargers available. We are deeply committed to delivering unparalleled service and technical support globally. Join a stable, growing team where your automotive expertise directly impacts product quality and customer satisfaction.

Position Summary

As a Technical Customer Support Representative, you will serve as our product expert, guiding customers through turbocharger troubleshooting and installation. You will handle inquiries via phone and digital channels, while actively collaborating with our engineering, quality, and catalog teams to improve our products and resources.

What We Offer

  • Competitive Pay: $30.00 to $35.00 hourly wage based on experience.
  • Health & Wellness: Comprehensive dental care and extended health coverage.
  • Work-Life Balance: Paid time off and dedicated paid sick days.
  • Stability: Steady daytime hours with a predictable Monday to Friday schedule and no weekend shifts.

What You Will Do

  • Customer Support: Deliver high-quality technical assistance via phone and online submissions; guide callers through installation and diagnostics.
  • Internal Collaboration: Support Sales and Customer Service teams with complex technical queries.
  • Quality & Engineering Feedback: Analyze component failures, report findings, and suggest product enhancements to the Quality and Engineering departments.
  • Content Optimization: Share insights with the Content team to improve catalog lookups, product imagery, and technical support documentation.
  • Performance Tracking: Maintain and report monthly support metrics to leadership.

What You Bring to the Team

  • Mechanical Expertise: Broad knowledge of automotive engine repair, diagnostics, and the aftermarket parts industry.
  • Technical Literacy: Ability to read and interpret technical prints, drawings, and schematics.
  • Communication Skills: Exceptional ability to translate complex technical jargon into clear, user-friendly instructions.
  • Client Care: A strong customer-first mindset with proven problem-solving patience.
  • Software Proficiency: Strong familiarity with Microsoft Office programs (Word, Excel, Outlook).
  • Education: High School diploma or GED preferred (but not required).

Equal Opportunity Employer
Rotomaster is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you require accommodation during the recruitment process, please let us know.

Job Type: Full-time

Pay: $30.00-$35.00 per hour

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off

Ability to commute/relocate:

  • Surrey, BC V4N 4X5: reliably commute or plan to relocate before starting work (required)

Experience:

  • Mechanical : 1 year (required)
  • Automotive repair: 1 year (required)

Work Location: In person

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