Computer Support jobs in Lower Mainland, BC

IT Administrator

Location: 3899 Mt. Lehman Road, Abbotsford, B.C. Canada

Why Join SpeedLine?

At SpeedLine, we're innovators in Point of Sale (POS) technology solutions, empowering restaurant operators across North America to elevate their operations and customer experiences. Since 1990, we’ve been at the forefront of technology, and we’re looking for passionate individuals to join our growing team.

We believe in a collaborative environment that supports work-life balance, professional growth, and community engagement. If you're excited about technology’s impact on the food service industry, we want to hear from you.

What We Offer

• A competitive salary and, for eligible positions, a comprehensive benefits package including extended health, dental, vision care, travel coverage, life insurance, and access to an Employee Assistance Program (EAP).
• Career development opportunities, comprehensive training, and a tuition reimbursement program.
• Additional paid time off for pre-planned personal or family leave.
• Annual salary and performance reviews, with ongoing one-on-one coaching and feedback sessions.
• Employee and peer recognition programs, and internal committees to support employee and community well-being.
• Engage with a diverse team of 90+ employees who all work collaboratively to grow our in-house developed and managed POS solutions.

Workplace Amenities

• A dedicated games room with ping pong, darts, and foosball.
• A lounge with a big-screen TV to unwind.
• Kitchenettes stocked with coffee and tea are accessible throughout the day.
• A fully equipped kitchen to prepare your own meals.
• Just minutes from High Street Shopping Centre, with plenty of nearby dining options.
• Fun social events throughout the year, including our annual holiday party.

What You’ll Do

The primary responsibility of the IT Administrator is to devote great care to ensuring reliable, secure, and efficient operations of all information systems that support company operations. As a crucial role that supports the activities of almost all company operations, this position is responsible for having and applying specialized knowledge and professional judgment to investigate, analyze, design, build, and operate IT systems that drive business success.

Key Responsibilities

Infrastructure & Systems Administration

• Oversees the administration and management of SpeedLine’s IT Infrastructure, including but not limited to WAN connections, LAN infrastructure, telephone system, servers, virtual servers, workstations, printers, and physical cable infrastructure.
• Plans and directs the implementation of additions, deletions, and major modifications to the IT infrastructure.
• Oversees file management on centralized resources or on individual workstations.
• Manages and maintains network user accounts, access rights for all staff, and server-installed applications.
• Drives automated management of servers and workstations for efficient operations.

IT Security, Backup & Disaster Recovery

• Manages and maintains security system access, including the assigning of passcodes and analyzing/reporting on suspicious or excessive internet usage.
• Keeps current with new security threats, including but not limited to viruses, Trojans, malware, and hacking techniques, and maintains computer security endpoint protection updates on all applicable equipment and systems.
• Ensures that the company’s IT systems are secure against internal and external threats.
• Regularly reviews and applies all necessary firmware, operating system, and application updates.
• Analyzes, designs, and oversees the implementation and administration of all IT security systems.
• Responsible for the design, implementation, and administration of data archiving and internal and external backups.
• Develops disaster recovery and contingency plans to ensure ongoing IT operations.

Asset, Vendor & License Management

• Manages proper licenses and the purchase and tracking of all software, hardware, and IT supplies and assets.
• Builds and maintains vendor relationships.
• Performs capacity forecasting and lifecycle management.

Help Desk, Operations & Documentation

• Oversees the administration of the internal IT help desk and ensures that all interactions are logged and resolved in a timely and efficient manner.
• Ensures that all daily operations procedures are documented and documentation is kept current.
• Records all customer events in the IT Ticketing System and key internal projects in Confluence.
• Reviews monthly customer satisfaction metrics with the Manager.

Strategy, Governance & Compliance

• Applies specialized knowledge and professional judgment in problem-solving and to investigate, analyze, design, build, and operate IT systems that drive business success.
• Provides input into IT strategy, annual IT budget, and IT acceptable use policy development.
• Keeps abreast of IT technology and maintains a library of information.
• Maintains the confidentiality of confidential information and shares it only with those authorized to access it.

Training, Support & Knowledge Sharing

• Trains staff on IT systems as required and keeps them abreast of system changes.
• Provides technical advice to SpeedLine staff and sometimes customers.

We're Looking For Someone Who

• Preferably holds a post-secondary degree, diploma, or certificate program in a related field, accompanied by current certifications or equivalent expertise.
• Has experience with advanced operating systems, networking, and system support knowledge and experience, paired with excellent typing and general computer skills alongside the ability to learn new software and systems quickly.
• Obtains strong analytical and problem-solving skills, combined with the ability to work independently, investigate issues thoroughly, and make sound professional judgments.
• Is highly organized and detail-oriented, with a strong ability to multitask, juggle multiple projects, adapt quickly to changing priorities, and manage competing demands effectively.
• Demonstrates project management skills to handle day-to-day projects from initiation to completion, ensuring all milestones are met with precision and accuracy.
• Has exceptional verbal and written communication skills, paired with a proven track record of strong teamwork and interpersonal abilities.
• Is customer service-oriented with a confident, authentic personal presentation and a strong commitment to professional service.
• Remains dependable, accountable, and detail-oriented, with a consistent record of following through on commitments, meeting deadlines, and maintaining the confidentiality of sensitive information.
• Has the ability to reliably commute to the office on time and work on-site during scheduled business hours.
• A satisfactory criminal record check is a condition of employment for this position

Salary Range

$73,000-$80,000

Working Arrangements

We offer flexible work arrangements to support a healthy work-life balance. This role offers a Hybrid working model, with 3 days per week required in the office.

Remote Employment Requirements

• A dedicated, quiet workspace with a desk and chair, free from distractions during working hours.
• Reliable high-speed internet.
• Essential technology includes a computer, webcam, and a headset with a built-in microphone.

Join The SpeedLine Team!

Submit your resume and cover letter (PDF Format) via Careers or Indeed.

Eligibility

All applicants must be eligible to work in Canada (reside in British Columbia). Please note: Visa sponsorship is not available at this time.

SpeedLine Solutions is an Equal Opportunity Employer. We value diversity and encourage all qualified individuals to apply.

Learn More About Us:

Watch our Working at SpeedLine video and discover why SpeedLine is an employer of choice.

We thank you for your interest. Only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $73,000.00-$80,000.00 per year

Benefits:

• Company events
• Employee assistance program
• Life insurance
• On-site parking
• Paid time off
• Tuition reimbursement

Ability to commute/relocate:

• Abbotsford, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you hold Canadian citizenship, permanent resident status, or a valid open work permit? If yes, please list which one is applicable. (Please note: Failure to answer this question could result in disqualification to application.)

Experience:

• Advanced operating system, networking, and system support: 2 years (required)

Work Location: In person