Computer Support jobs in Lower Mainland, BC

Who are you?

We want to know. We are a dynamic and exciting team and we are looking for great people to work with.

Being an IT Service Delivery Specialist at EC Managed IT is an important full-time role. Your ability to understand computer issues and communicate effectively is at the core of what makes you special. You are a high-energy get-it-done kind of person, with a love for technology and eye for efficiency. You are by nature an organized person who thrives in a team environment. Even better, you understand the consequences of your actions, quickly identify opportunities to improve, and speak constructively and professionally as a matter of course.

We are a company that cares, we are loyal to our clients, and we provide a level of service that sets us apart.

Consider for a moment that your application is a chance to share your story with us. It’s a chance to let us know where you’ve been, what you’ve accomplished, and where you’d like to go. Don’t go light on the details, because we are excited to hear about the newest member of our team.

Who is a IT Service Delivery Specialist?

A IT Service Delivery Specialist is the first point of contact for all technical support requests from the business’s EC Managed IT supports. You put your best effort into collecting details and scheduling tickets in a timely manner to a technician. In addition you will assist with tier 1 ticket requests and continually learn new skills along the way. You will work directly with the Team and Operations Leads to identify and escalate situations requiring urgent attention. You spend an adequate amount of time logging the details of your troubleshooting in a service ticket, communicating and collecting information from clients, and creating and updating support documentation as needed. You are someone who can be trusted. You are honest and ethical. You are accountable and do what you say you will do.

You:

• Have a minimum of 2 years experience in a customer service and technical support role.
• Are certified through CompTIA, Microsoft, Cisco, or equivalent.
• Have exceptional English writing and speaking skills.
• Are experienced with Windows, Office 365, and have a general understanding of networking and system administration.
• Continuously expand your knowledge, learn, and adapt to new systems and technology.
• Are highly self-managed and self-driven.

Who wins?

We all do, because being a part of team has its rewards: from the casual to the cool. At EC Managed IT it is our culture to care, for our customers and each other.

We:

• Like to have fun! Savor our frequently catered lunches, seasonal festivities, and team outings. Did we mention we're partners with the Vancouver Whitecaps?
• Empower our people with the tools they need to succeed.
• Provide a great base salary and have flexible work arrangements.
• All have extended health and dental.
• Love dogs (it's a dog-friendly office)!

Job Types: Permanent, Full-time

Pay: $40,000.00-$49,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• Paid time off
• Tuition reimbursement
• Vision care

Ability to commute/relocate:

• Langley, BC V1M 3C6: reliably commute or plan to relocate before starting work (required)

Experience:

• IT support: 1 year (preferred)

Work Location: In person