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Computer Support Technician jobs in Edmonton, AB

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    • The technician collaborates closely with clients, internal teams, and senior project technicians to deliver high-quality IT solutions.
    • Installation, service, and ongoing maintenance of office product equipment usually within the specified area in a timely and cost-effective manner.
    • 2 to 5 years of experience in IT support or systems administration.
    • Provide technical support for hardware, software, and cloud services.
    • Provide on-site IT support to clients, troubleshooting and resolving system issues.
    • Build and maintain strong client relationships by delivering exceptional on-…
    • Assist users with service/support issues and provide technical sales support.
    • Responsible for repairing, installing, maintaining, troubleshooting, and upgrading…
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    • Provide feedback on support processes and suggest improvements.
    • With the support of operations, there may be a need to lift and carry heavy equipment, including…
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    • Provide feedback on support processes and suggest improvements.
    • With the support of operations, there may be a need to lift and carry heavy equipment, including…
    • Strong computer and technical skills are required.
    • Working with the Installation Scheduling Manager, the Internet Installation Contractor will be the face of…
    • You’ll also participate in an on-call rotation for after-hours emergency support, approximately one week every 18 weeks.
    • Provide deskside support to team members both locally and remotely across Canada.
    • Implement and maintain equipment standards, policies and support processes.
    • Contribute to continuous improvement of support processes.
    • Edmonton, AB | 7x7 Rotation | Full-Time, Permanent.
    • Competitive salary + pension + benefits.
    • Familiarity with large servers, mainframe computers, and imaging software.
    • Overtime available at time and a half.
    • RRSP savings and retirement plan.
    • Employee Assistance Program to support you and your family;
    • IT provide support to a group of lawyers and all members of the Firm.
    • Ensure the service desk support teams deliver professional, customer-focused, and high performing support.
    • 5+ years of experience in an IT support role.
    • Reporting: Transform technical data into meaningful analytics and status reports to support executive decision-making within the Court Technology Services…
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Job Post Details

Professional Services II - job post

Framewerx Inc
28169 96 Ave, Acheson, AB
$70,000–$90,000 a year - Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • $70,000–$90,000 a year

Job type

  • Full-time

Location

28169 96 Ave, Acheson, AB

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Disability insurance
  • RRSP match
  • Casual dress

Full job description

Role Purpose

The Professional Services II Technician plays a critical role in supporting the successful delivery of IT projects, assisting with project planning, coordination, and implementation while ensuring client satisfaction. The technician collaborates closely with clients, internal teams, and senior project technicians to deliver high-quality IT solutions.

This is an external hire: candidates are not required to have prior Framewerx experience. The role is occasionally directed on the more complex aspects of the work and is gaining exposure to some of the more complex tasks within the job function, while being trusted to run standard projects independently.

Key Responsibilities

Project Support and Documentation

  • Understand Professional Services objectives, as well as the role and function of internal team members.
  • Keep an accurate and up-to-date timesheet.
  • Create and maintain documents related to projects.
  • Perform entry-level tasks and assist the project team, including scripted small projects.
  • Run standard projects independently, with occasional direction on more complex tasks.

Technical Deployment and Administration

  • Manage basic network deployments.
  • Carry out moderate to advanced server deployments.
  • Perform SaaS deployment.
  • Support new organization onboarding and offboarding.

Data Centre and Design Desk Operations

  • Support data centre operations as assigned.
  • Contribute to design desk activities.

Client and Team Collaboration

  • Diagnose and resolve technical issues efficiently, using logical and analytical troubleshooting.
  • Communicate clearly with clients and translate technical concepts for non-technical users.
  • Provide excellent customer service, with patience and empathy when addressing user concerns.
  • Collaborate well within the team, sharing knowledge and assisting colleagues as needed.
  • Adapt to changing priorities and new technologies, and apply feedback to improve performance.

Success Metrics

  • % of time on projects.
  • Assigned tasks completed on time.

Qualifications

Required

  • 5+ years of experience in a technical role.
  • Capable of handling multiple projects simultaneously.
  • Able to manage high-pressure situations professionally, calmly, and with urgency.
  • Ability to work independently and provide progress reports.
  • Solid work ethic, initiative, and strong customer service skills.
  • Strong analytical skills to troubleshoot technical computer and network problems using documentation and own knowledge, with the judgment to know when to escalate to the next level of support.
  • Excellent written and verbal communication skills.
  • Windows Server administration and role administration experience.
  • Windows workstation administration experience.
  • Experience with Office 365 and Google Workspace management.
  • Experience with Azure management.
  • Network and firewall administration experience.
  • Valid Class 5 driver's license and a reliable vehicle in good repair.
  • Valid Canadian passport and ability to travel within North America.

Cultural and Behavioural Expectations

  • Dependable and consistent in performing duties and meeting commitments.
  • Trustworthy in handling sensitive information and tasks.
  • Proactive in identifying and addressing issues, and willing to take on new challenges.
  • Committed to continuous improvement, seeking feedback and applying it to enhance performance.
  • Attentive to detail, with careful review of work to avoid errors and ensure accuracy.
  • Aware of basic cybersecurity practices and vigilant in following security policies and procedures.
  • Flexible and open to learning as priorities and technologies change.

Benefits: (after 3 months)
Dental care
Extended health care
Life insurance
Paid time off
RRSP match (after 1 year)

**Please note: Our application process has 2 steps, first you must complete the Culture Index Survey attached to the relevant job posting (https://go.cultureindex.com/p/qbRY6ACkAglh71W3MZE), then you must submit your resume. Only applicants who complete both steps will be considered. Thank you

Pay: $70,000.00-$90,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • On-site parking
  • Paid time off
  • RRSP match
  • Vision care

Licence/Certification:

  • Driving Licence (required)

Work Location: In person

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