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Computer Support Specialist jobs in Toronto, ON

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    • Record and enter call activities into a computer information system software.
    • Provide network support and resolve problems to the end user satisfaction.
    • Provide technical support for desktop and laptop computers running Windows, macOS, and Linux.
    • Document technical issues, resolutions, and support procedures.
    • Basic knowledge of computer networking.
    • Experience of building and maintaining computers.
    • Escalate incident tickets to Level 2 support where appropriate.
    • This is a backfill to support current business requirements.
    • Train and support end-users on workflows, platform changes, and system enhancements.
    • Hands-on experience and techniques to support remote and mobile workforce, and remote.
    • The Technology Coordinator will implement and organize Move, Change and…
    • Must have the basic knowledge of computers.
    • Receive working exp on well-known brand computers, laptops and tablets.
    • Bi-weekly payment through direct deposit.
    • Customer support: 1 year (preferred).
    • Proven work experience as a customer service support agent.
    • Provide technical support through in-store visits, email,…
    • Provide administrative support for various Institutional Distribution VPs and their management team(s).
    • Conduct and assist in daily office routines to support…
    • May be viewed as specialist on certain products.
    • May provide 2nd level technical support to other technicians.
    • Adheres to territory back-up plans.
    • The successful candidate will provide infrastructure and security support, monitor critical systems, respond to incidents, and serve as a second-level support…
    • 3–5 years of experience in systems support or a similar role.
    • You will bridge the gap between end-user support and systems administration, ensuring maximum…
    • Providing remote and onsite support.
    • Experience with remote support tools and ticketing systems.
    • Participating in on-call rotations and providing after-hours…
    • Application support expertise — Experience supporting software applications at a technical level with awareness of functional workflows.
    • Mobile, network printer support and server applications support.
    • Controls, support and maintain Business Continuity Plan (BCP).
    • IT support: 4 years (required).
    • In this role you will provide a wide variety of technical support services.
    • Computation Ltd. is currently looking to hire either…
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Job Post Details

Carry Telecom Inc logo

Technical Support Representative - job post

Carry Telecom Inc
2.3 out of 5 stars
North York, ON
$18.50–$20.00 an hour - Full-time

Job details

Pay

  • $18.50–$20.00 an hour

Job type

  • Full-time

Location

North York, ON

Benefits

Pulled from the full job description

  • Vision care
  • Dental care
  • Extended health care
  • On-site parking

Full job description

A Technical Support Representative, will be the first line of contact for any issues regarding our customers internet related issues. For example slow speed, no internet and also help with setting up the modems we provide if they need assistance.

  • Manage large amounts of inbound calls in a timely manner.
  • Manage out bound calls as well
  • Identify client's internet issues, clarify required information, and administer solutions by guiding through step-by-step process.
  • Record and enter call activities into a computer information system software.
  • Provide network support and resolve problems to the end user satisfaction.
  • Collaborate with call center colleagues to follow up with clients to ensure issue has been resolved.
  • Report Level 2 and 3 IT issues to the Manager for escalation.
  • Must have availability to work various shifts influenced by current business needs.
  • Perform other duties as assigned.

Skills and Requirement:

  • Fluent in English
  • Diploma in network engineering, computer science or related field is preferred; equivalent experience considered
  • Technical knowledge is an asset

Working Hours: Normal working hours is from 10:00am-7:00pm. 4 days on weekday, and 1 day on weekend (1 day on weekend is mandatory), 40 hours a week. Job Types: Full-time 1 Year Contract Salary: From $18.50 per hour.

Job Type: Full-time

Pay: $18.50-$20.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • Vision care

Application question(s):

  • Do you speak any other languages?

Experience:

  • Call center: 1 year (preferred)

Language:

  • English (required)

Work Location: In person

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