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Computer Support Specialist jobs in Toronto, ON

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    • Long periods of time in viewing a computer screen.
    • College Diploma in related field or 3+ years desktop/laptop support experience.
    • Provide hands-on technical support for Enterprise Applications, ensuring timely resolution of incidents and service requests.
    • Three to five years of related experience in a service desk, desktop support, or technical support environment.
    • Sitting for extended periods of time.
    • Ability to fully troubleshoot and support Microsoft Windows and Mac users.
    • Create how-to documentation to assist people with various computer tasks.
    • You easily balance in-person support with occasional site visits to support remote field equipment.
    • Experience: 2+ years of hands-on experience in a help desk…
    • Baccalauréat ou diplôme d’études postsecondaires en réseautique informatique ou dans un domaine connexe.
    • Certification A + , Network + , CCENT ou MCP, un atout.
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    • Coordination and support for fulfillment processes, including support for Deposco and Shipstation systems.
    • Additional technical support related to skill set may…
    • Mobile, network printer support and server applications support.
    • Controls, support and maintain Business Continuity Plan (BCP).
    • Respond promptly to support inquiries via in-person assistance, Microsoft Teams, phone, or remote support tools.
    • Hands-on experience with remote support tools.
    • Strong customer facing technical support experience.
    • Continuous improvement mindset across support processes.
    • Troubleshoot and support Citrix and VMware Horizon…
    • Minimum 3 years of enterprise deskside/end‑user support experience.
    • Experience supporting users via remote support tools (e.g., LogMeIn Rescue or equivalent).
    • Provide backup to support other department roles as required.
    • Bachelor’s degree in a computer related field.
    • Configure and support Apple operating systems and…
    • Respond to users experiencing difficulties with computer.
    • Provide business systems, network and Internet support to users in response to identified difficulties…
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Job Post Details

IT Service Desk Specialist - job post

First National Financial
3.2 out of 5 stars
100 University Ave Suite 700, Toronto, ON M5J 1V6
$52,440–$68,995 a year - Full-time

Job details

Pay

  • $52,440–$68,995 a year

Job type

  • Full-time

Location

100 University Ave Suite 700, Toronto, ON M5J 1V6

Full job description

We are hiring an IT Service Desk Specialist!
Reporting To: Supervisor, IT Service Desk
Full-Time/Part-Time: Full-time
Salary Range: $52,440-$68,995
Posting Date: June 2, 2026
Closing Date: June 16, 2026
Hours of Work: 8:30 a.m. – 5:00 p.m.
Grade: 6.4
Office Location: Toronto, ON Great location! Steps away from the main public transit station

What we offer:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!
  • Eligibility for benefits is dependent on the terms of employment
The Opportunity:
Reporting to the Supervisor, the Helpdesk Support Specialist will be responsible for timely and efficient completion of helpdesk tickets providing support to a wide variety of hardware and software requests.

How you will contribute:
  • Providing in person and over the phone support to on site and remote employees
  • Supporting computer hardware, laptop, mobile devices, telephone, printers, copiers, faxes
  • Supporting Windows 10 and 11, Microsoft Office, Internet Explorer, NTFS file system permissions and in-house applications.
  • Timely account creation, and set up of new hires
  • Creating and updating technical documentation
  • Administer and maintain Print server and Print tracking software
  • Work with the network administration team, development teams and to help implement new technology
  • Mobile device management
  • Call Center support
  • Adhere to policies/procedures to ensure AML requirements are met, when applicable
The experience you need:
  • Excellent analytical, problem solving and troubleshooting abilities
  • Excellent verbal and written communication skills
  • Ability to adapt and learn new technologies and trends
  • Ability to work well in a team environment and independently
  • Shell scripting (nice to have but not required)
  • Adapt knowledge of Microsoft domain tools and software
  • College Diploma in related field or 3+ years desktop/laptop support experience
  • In depth knowledge of Windows 7, Windows 10 and Microsoft Office Suite and Microsoft Domain environment
Working Environment and Physical Demands Analysis:
  • Office environment
  • Periods of high volume with tight timelines
  • Long periods of stationary position/sitting
  • Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
  • Long periods of time in viewing a computer screen
  • Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.
Why join First National?

  • Competitive Compensation
  • Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
  • Extensive training programs to set our employees up for success
  • Modern office environment conducive to collaboration
  • Supportive teamwork culture
  • Opportunities to give back to the communities and work through events focused on a variety of charities
  • Ongoing social events throughout the year
The team you’ll join:
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

Artificial Intelligence is not used in our recruitment or hiring process for this role.

We would like to thank all applications for their interest in this existing vacancy but only candidates selected for an interview will be contacted.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process

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