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Computer Support Specialist jobs in Alberta

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    • Give access to computer networks.
    • Minimum 2-3 years of experience in IT support, help desk, or user support services.
    • Expected hours: 30 – 40 per week.
    • Oversee the configuration, deployment, and support of operating systems across servers and workstations.
    • Manage and maintain cloud-based services.
    • May require off hours support.
    • The remaining 2 days a week will be in office dealing with customers including support through email, support tickets and phone…
    • Previous field support or desktop support experience.
    • Demonstrated experience independently managing technical support activities.
    • Experience providing end-user support, service desk support, branch support, desktop support, or technology-related customer service.
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    • IT support: 5 years (required).
    • We require an experienced server hardware technician, for occasional service tickets.
    • Provide remote support and participate in the on-call schedules.
    • Basic laptop computer skills are required to test and troubleshoot the system.
    • Salaire concurrentiel allant de 4 337 $ à 6 413 $ par mois pour les nouvelles recrues qui s’enrôlent dans la Force régulière par la voie de l’enrôlement direct.
    • Technical support: 5 years (preferred).
    • Desktop and laptop support: 5 years (preferred).
    • Comfortable providing on-site support in a variety of environments.
    • Salaire concurrentiel allant de 4 337 $ à 6 413 $ par mois pour les nouvelles recrues qui s’enrôlent dans la Force régulière par la voie de l’enrôlement direct.
    • Counseling, and relocation support services.
    • This position is available full-time or part-time.
    • Competitive salary starting from $4,337 - $6,413/month for new…
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    • Delivering computer and/or printer orientation.
    • Minimum: High School Diploma / GED (experience with computers, electronics, mechanics, etc. is desired).
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    • Delivering computer and/or printer orientation.
    • This may involve physical installation, transfer of settings or data, installation and configuration of software…
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    • 4+ years of experience in IT support, systems support, or IT operations.
    • Provide white-glove support to leadership and operational teams.
    • Ability to fully troubleshoot and support Microsoft Windows and Mac users.
    • Create how-to documentation to assist people with various computer tasks.
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Career Resources:

User Support Technician
Youness Canada Immigration
Camrose, AB
$36 an hour
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

$36 an hour

Job type

Full-time

Full job description

Overview
We are seeking a dedicated User Support Technician to join our team. The ideal candidate will provide technical assistance to end-users, troubleshoot hardware and software issues, and ensure the smooth operation of computer systems and operation tools across various platforms. This role offers an excellent opportunity for individuals passionate about technology and customer service to contribute to a dynamic organization. Candidates should possess strong communication skills and a solid understanding of operating systems, and immigration process support tools.

Responsibilities

  • Provide technical support to staff for immigration software, portals, and internal systems
  • Assist with platforms such as CRM systems (client management tools)
  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents

Qualifications

  • Completion of a college diploma or in Computer Science, Information Technology, Computer Systems Technology, or a related field, or equivalent work experience in technical support.
  • Minimum 2-3 years of experience in IT support, help desk, or user support services.
  • Strong knowledge of computer systems, operating systems (Windows/Mac), and office productivity software.
  • Experience in Immigration process platforms, software, portals, and internal systems is a plus.
  • Experience troubleshooting software applications, system access issues, and network connectivity problems.
  • Familiarity with database systems, cloud platforms, and document management systems is an asset.
  • Ability to install, configure, and maintain computer hardware, printers, and peripheral devices.
  • Strong problem-solving, analytical, and troubleshooting skills.
  • Excellent communication and user support skills to assist staff with technical issues.
  • Ability to document technical issues and maintain support logs.
  • Knowledge of data security and confidentiality practices, especially when handling digital client records.

Job Type: Full-time

Pay: $36.00 per hour

Expected hours: 30 – 40 per week

Work Location: In person

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