Computer Support Company jobs in Ottawa, ON

Location: Ottawa, Canada

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Ottawa, ON, Hybrid

Product Owner

Position Summary

Thales requires a Product Owner who will be responsible for driving the development and success of our products, whether they are developed internally or externally by partners or subcontractors. The successful candidate will act as the bridge between stakeholders, development teams, and end-users, ensuring that the product aligns with the business goals and customer needs.

As a Product Owner, you will collaborate closely with cross-functional teams to define the product vision and strategic roadmap. You will engage in comprehensive market and user research to understand customer needs, identify opportunities, and determine the most impactful features to enhance the product. Your insights will drive the creation and management of a detailed product backlog and you will prioritize features and tasks to maximize business value and customer satisfaction.

A key part of your responsibility will include translating complex business requirements into actionable user stories and detailed specifications for the development team. You will work closely with engineers to ensure that product features are delivered on time and within scope, while maintaining a high-quality standard. Additionally, you will facilitate regular feedback loops through continuous testing and user feedback sessions, enabling iterative improvements and ensuring alignment with end-user expectations. Your role also encompasses analyzing performance metrics and user data to measure the success of product initiatives. You will leverage this data to make informed decisions, adjust priorities, and refine the product strategy. Moreover, effective communication and collaboration will be essential, as you will present product updates and strategic plans to the portfolio owner and other stakeholders, articulating the value and impact of product decisions. Your experience includes being a product owner for products involving data analytics and artificial intelligence.

Regulatory Compliance Requirement

This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List and/or the US the Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access.

Key Areas of Responsibility

• Product Vision and Strategy:
  • Develop and communicate a clear product vision and strategy that aligns with the company's overall objectives and market needs.
  • Conduct competitive analysis and market research to identify opportunities and threats.
• Stakeholder Collaboration:
  • Act as the primary liaison between stakeholders, including end-users, business leaders and development teams to ensure alignment and transparency.
  • Gather and prioritize product requirements based on feedback from various stakeholders.
• Product Backlog Management:
  • Create, manage and prioritize the product backlog(s), ensuring it reflects current business priorities and user needs.
  • Write clear and comprehensive user stories and acceptance criteria.
• Product Development:
  • Contribute to the product development lifecycle, working closely with engineering, design, and other cross-functional teams to deliver high-quality products on time, within scope and with high quality standard.
  • Participate in sprint planning, reviews, and retrospectives.
• User Experience (UX):
  • Collaborate with UX/UI designers to ensure the product provides an intuitive and engaging user experience.
  • Contribute to usability studies and user feedback gathering to continually improve the product.
• Product Launch and Marketing Support:
  • Collaborate with the marketing team to develop go-to-market strategies and product launch plans.
  • Collaborate with the change management team when a product is introduced launched for internal use.

Minimum Qualifications

• Undergraduate degree in software engineering, computer science, business administration or related field.
• 6-8 years of experience in a Product Owner or Product Manager role, preferably in defense.
• At least 5 years of demonstrated experience in gathering and translating business requirements into actionable development tasks.
• Proficient in Agile methodologies (e.g., Scrum, Kanban).
• Comfortable with project management tools such as JIRA, Trello, or equivalent.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community.

What We Offer

• Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:
• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
• Company paid holidays, vacation days, and paid sick leave.
• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
• Employee Discounts on home, auto, and gym membership.

The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between Total Target Cash (TTC) $110,000 - $120,000 CAD Annual.

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

We use artificial intelligence–enabled tools as part of our recruitment process to support activities such as candidate discovery, résumé matching, and interview scheduling. These tools may help screen and assess applications and recommend potential matches based on the requirements within the job description. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters. Artificial intelligence does not make hiring decisions on our behalf.

Why Join Us?

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Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:

• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
• Company paid holidays, vacation days, and paid sick leave.
• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
• Employee Discounts on home, auto, and gym membership.

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the Canadian Industrial Security Program, the US International Traffic in Arms Regulations (ITAR) and/or the US Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access including eligibility to the Canadian Controlled Goods Program and able to obtain a Canadian Enhanced Reliability security clearance.