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Computer Support $40,000 jobs in Victoria, BC

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    • To provide 1st line technical support; answering support queries via phone and email.
    • Good Experience in deskside support.
    • View all HCLTech jobs - Victoria jobs - Asset Manager jobs in Victoria, BC
    • Salary Search: Administrator - Desk Side Services, AMT Asset Management Software salaries in Victoria, BC
    • See popular questions & answers about HCLTech
    • IT support: 1 year (preferred).
    • The primary role of the Field Service Technician is to assess, diagnose, and repair or replace electronic equipment at customer…
    • Provide technical support to users via phone, email, chat, remote application, hands on or on the spot.
    • The Deskside Support Analyst will provide onsite, face-…
    • Grow your knowledge of hardware and software while also growing your customer service skills with the support of other project technicians.
    • Responsible for end-user support, you will partner with our clients to resolve their IT issues.
    • The Position: Reporting to the Manager, Service Delivery – Our…
    • Bachelor’s degree preferred or equivalent experience in technical support.
    • Support for Titans at all stages of life: Parental leave and support, up to $20k in…
    • Background in computer repair, electronics, or IT services preferred.
    • We are a modern, full service computer shop offering a comprehensive selection of prebuilt…
    • May provide guidance to less-experienced team members and support standardization of system configurations and support practices.
    • Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues.
    • Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues.
    • AM/PM Service® is a leader of Point-of-Sale Technology and Services operating for over 35 years.
    • The Computer Hardware Technician will work with our industries…
    • 2+ years of experience in an IT support role or equivalent technical support environment.
    • Provide both remote and on-site technical support, training, and…
    • Availability for occasional after-hours support when required.
    • A strong junior technician with relevant mechanical, IT, or technical support experience may be…
    • Bike lockers and storage to support your daily commute.
    • Ongoing post-secondary education in network or computer technology.
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Job Post Details

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Administrator - Desk Side Services, AMT Asset Management Software
HCLTech
·
3.7
Victoria, BC
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Job details

Pay information not provided
Victoria, BC

Full job description

Job Summary

Troubleshooting problems related to Desktop/Laptops, Windows operating systems and O365/M365 applications. • Troubleshooting Unified communication tools such as Teams video call related issues. • Should be familiar with collaboration tools, meeting room equipment and meeting room checks. • Must have exposure to Windows 10 and 11 migration, user profiles management, data backups. • Troubleshooting Windows Profile, printers, shared drives related issues. • Troubleshooting network connectivity issues. • Deploying standard image on desktops and laptops using Endpoint manager/Intune. • To provide 1st line technical support; answering support queries via phone and email. • To maintain a high degree of customer service for all support queries and adhere to all service management principles. • Familiarity with IT Infrastructure tools such as Azure AD, Endpoint manager/In tune, M365 etc would be preferred.

Key Responsibilities

To take ownership of user problems and be pro-active when dealing with user issues. • To log all calls on the call logging system. Ensure incidents, tasks and problems on ticketing system (SNOW) are logged and addressed within defined SLAs. • Respond to inquiries from clients and help them resolve any hardware or software problems. • To escalate more complex calls to the relevant IT Support member. • To notify relevant staff to arrange for external technical support where problems cannot be resolved in house. • Pre-build PCs. Good Experience in deskside support.

Skill Requirements

To take ownership of user problems and be pro-active when dealing with user issues. • To log all calls on the call logging system. Ensure incidents, tasks and problems on ticketing system (SNOW) are logged and addressed within defined SLAs. • Respond to inquiries from clients and help them resolve any hardware or software problems. • To escalate more complex calls to the relevant IT Support member. • To notify relevant staff to arrange for external technical support where problems cannot be resolved in house. • Pre-build PCs. Good Experience in deskside support.

Must Have Skill

Desk Side Services,Hardware Asset Management,Hardware Mgmt - Printers,MAC Hardware Mgmt,Windows PC,AMT Asset Management Software

Good to Have Skill

Other Requirements

Associate Degree in Computer Science or related field • Professional demeanor • Excellent communication skills Additional requirements:- - Must possess a valid driver\'s license.

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