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    • Previous experience in IT support, technical support, help desk, computer technician, or a similar role is an asset.
    • View all Fix One jobs - Calgary jobs
    • Salary Search: IT Support Specialist salaries in Calgary, AB
    • 0-2 years of experience in a technical support or system administration role in a networking/security company or equivalent education.
    • Connection / Patching of network and telephony drops; including: replacing UPS and UPS batteries, request & coordinate cabinet lock changes, mounting of network…
    • Provides end-user support for the installation and support of applications.
    • Acting as the first point of contact for all computer and related hardware,…
    • In depth Knowledge of computer system administration, including computer networks, operating systems, and application software.
    • Assist with server and network hardware maintenance and repairs.
    • Coordinate with remote technical support teams to ensure timely issue resolution.
    • Basic knowledge of network protocols and network troubleshooting.
    • Provide technical support for software and hardware issues by monitoring the Help Desk phone…
    • We offer competitive benefits including a pension program and comprehensive mental health and well-being support.
    • Ability to troubleshoot technical issues, manage support cases, prioritize work, and follow through independently.
    • 0–2 years of experience in IT support, technical support, or a helpdesk environment.
    • Maintain appropriate documentation for recurring support issues and…
    • Familiarity with network monitoring tools.
    • Maintain documentation of network configurations and procedures.
    • Assist in the design and implementation of network…
    • Provide technical support to end users.
    • Implement and maintain network security measures.
    • Monitor network performance and implement corrective measures.
    • Provides end-user support for the installation and support of applications.
    • Acting as the first point of contact for all computer and related hardware,…
    • Provide technical support to users experiencing difficulties with computer hardware, software, and network systems.
    • Hours: 30–40 hours per week.
    • Develops and/or implements proactive operational enhancements with the aim of improving service levels, maintaining availability targets and SLAs through their…
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Career Resources:

IT Support Specialist
Fix One
Calgary, AB
•
Hybrid work
$28–$33 an hour
Part-time, Contract, Full-time
Apply now

Job details

$28–$33 an hour
Flexible schedule
Part-time, Contract, Full-time
Hybrid work in Calgary, AB

Full job description

About the Position

We are looking for a motivated IT Support Technician to join our team and provide day-to-day technical support to employees and assist with our company's computer systems, software, and technology infrastructure.

This position is well suited for someone with a practical IT background who enjoys troubleshooting technical issues, helping users, and working with computers and business technology.

Responsibilities

  • Provide first-level technical support to employees and users
  • Troubleshoot computer hardware, software, and connectivity issues
  • Install, configure, and maintain computers, applications, and peripherals
  • Assist with Microsoft 365, email, printers, and other business applications
  • Set up and maintain user accounts and access permissions
  • Diagnose and resolve basic network and connectivity problems
  • Monitor and maintain IT equipment and systems
  • Document technical issues, solutions, and support requests
  • Assist with software updates, system maintenance, and backups
  • Provide technical guidance and training to employees when required
  • Escalate more complex technical issues when necessary
  • Support the company with general IT and technology-related tasks

Requirements

  • Completion of a college program in computer science, information technology, computer systems, or a related field; or equivalent technical training and experience
  • Previous experience in IT support, technical support, help desk, computer technician, or a similar role is an asset
  • Basic knowledge of Windows operating systems and common business software
  • Basic understanding of computer hardware, networking, and troubleshooting
  • Strong problem-solving and analytical skills
  • Good communication and customer-service skills
  • Ability to work independently and prioritize multiple technical requests
  • Comfortable learning new software and technologies

What We Offer

  • Full-time, permanent employment
  • Competitive hourly compensation of $28–$33/hour
  • Opportunities to develop technical and IT support skills
  • A professional and supportive working environment
  • Training and onboarding provided
  • Potential for career growth within the company

How to Apply
Submit your application directly through the website at FixOne.ca

Pay: $28.00-$33.00 per hour

Benefits:

  • Flexible schedule

Work Location: Hybrid remote in Calgary, AB

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