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    • Basic knowledge of network protocols and network troubleshooting.
    • Provide technical support for software and hardware issues by monitoring the Help Desk phone…
    • View all York Regional Police jobs - Aurora jobs
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    • 4+ years of experience in IT support, service desk, or desktop support roles.
    • Working knowledge of networks and network cabling preferred.
    • Users receive responsive support and clear communication throughout the support process.
    • Coordinate local support for office moves, expansions, conference room…
    • Providing on-site technical support to event organizers and presenters to help ensure successful event delivery.
    • Setup and install all network attached equipment at facility.
    • Prepare, monitor and adjust work schedules and evaluate data on user support services provided.
    • Collaborate closely with other IT support teams to ensure smooth service delivery.
    • Occasional evening or weekend work may be required for critical support or…
    • Develops and/or implements proactive operational enhancements with the aim of improving service levels, maintaining availability targets and SLAs through their…
    • 1–3 years of IT support or help desk experience.
    • Provide hands-on technical support for hardware, software, and networks.
    • IPhone and Zebra tablet configuration and support.
    • Windows OS, Office applications, and basic network troubleshooting.
    • SOTI MDM for managing mobile devices.
    • Oversee the maintenance and support of multifunction printers.
    • Diagnose and repair Lenovo computer hardware, including managing the RMA process.
    • Minimum 2 years of experience providing end-user technical support.
    • The incumbent works closely with internal stakeholders and external vendors to ensure…
    • The successful candidate will be providing service and support to ABMis customers on the following types of equipment - ATM's, Cash Recyclers, POS Equipment,…
    • The successful candidate will be responsible for installing and maintaining computers and networking infrastructure for our clients.
  • View similar jobs with this employer
    • Work on structured network cabling installations.
    • 1 to 3 year’s experience working with Wi-Fi systems, network infrastructure and related installation processes…
    • Professional development and certification support.
    • Our team takes the time to understand each client’s environment and provide dependable support.
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Service Desk Technician
York Regional Police
·
4.4
Aurora, ON
•
Hybrid work
$97,211–$103,237 a year
Full-time
Apply on company site

Job details

$97,211–$103,237 a year
Full-time
Hybrid work in 47 Don Hillock Drive, Aurora, ON

Full job description

Job Description
Job Title: Service Desk Technician
Posting Start Date: 10/13/26

Closing Date: 10/26/26
Requisition ID: 2032
Title: Service Desk Technician
Branch: Support
Service: Technology Services
Bureau: IT Infrastructure & Client Services
Salary: $97,211.00 - $103,237.00 per annum
Status: Permanent, Full-Time
Openings: 2
Vacancy Type: This job has been posted to fill a current vacancy
Location: Headquarters

Position Purpose

The purpose of the position is to provide first-level technical support for all internal members. Support includes, but is not limited to, software and hardware issues, facilities, video services, and third-party vendors.

Major Duties & Responsibilities

Provide technical support for software and hardware issues by monitoring the Help Desk phone line and Itrequest email account, logging and prioritizing calls for support.
Assign calls to appropriate IT staff members, track the call and perform follow-up calls to ensure the support was received.
Provide help desk administration.
Troubleshoot hardware, software, and network problems.
Install, test, and provide maintenance support for new and approved applications on YRP hardware.
Troubleshoot network connectivity and VPN access for internal clients.
Perform routine help desk systems backups, report generation and system checks.
Perform additional duties involving specialized projects as assigned.

This position description is intended to describe the general level and nature of the position, and is not intended to represent an exhaustive list of all tasks assigned in the performance of this position.


Education, Licensing & Certifications


Completed one (1) year post-secondary certificate in a related field.


Experience


Minimum of one (1) year of prior experience in a Help Desk/Service position.

Skills

Familiarization with enterprise level IT practices, such as software/hardware deployment, strategies and best practices.
A+ certification is preferred.
Microsoft Windows Operating System Certification is preferred.
Advanced knowledge of Microsoft Office Professional Suite.
Excellent knowledge of Windows.
Working knowledge of Remote Support tools.
Knowledge of ITSM and ITAM management software or similar product.
Knowledge of Active Directory.
Experience with basic hardware troubleshooting.
Basic knowledge of network protocols and network troubleshooting.
Excellent organizational, problem solving and analytical skills.
Problem solving abilities in order to determine the priority of a work order and determine alternative solutions to solve a technical issue.
Communication and interpersonal skills to interact with YRP members to revolve technical issues quickly and efficiently and work with outside vendors to inquire about the warranty of products, clarify purchase quotes or obtain update on items purchased.

How to Apply

Please submit your cover letter and resume, by clicking on the ‘’ button below.

All correspondence will be via the e-mail provided on your resume. Only those selected to move forward in the recruitment process will be contacted. Please contact talent@yrp.ca if you have any questions regarding this recruitment process.

In accordance with Article 35 of the Civilian Working Agreement, all internal candidates shall be considered prior to moving to the external pool. All resumes must be received by the closing date.

York Regional Police has implemented a Hybrid Remote Work option that is offered to various positions in the organization. Further details can be discussed during the recruitment process.

York Regional Police is committed to fairness and equity in our recruitment and selection process, and in building and retaining a talented and diverse workforce representative of the community we serve. All York Regional Police employment policies and procedures are intended to be non-discriminatory and barrier-free, In accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment. Should you require an accommodation during the recruitment and selection process, including accessible formats and communication supports, please contact talent@yrp.ca.

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