Computer Application Support jobs in Ottawa, ON

Posting Reason:

Replacement of a temporary position

Job Type:

Employee

Anticipated Duration in Months (for contracts and temporary assignments):

12

Job Family:

Data and Network Management

# of Open Positions:

1

Faculty/Service - Department:

IT Network & Data Centre Services

Campus:

Main Campus

Union Affiliation:

UOITP

Date Posted (YYYY/MM/DD):

2025/10/09

Applications must be received BEFORE (YYYY/MM/DD):

Hours per week:

35

Salary Grade:

UOITP Grade 12

Salary Range:

$104,333.00 - $129,723.00

About Information Technology:

Information Technology is a dynamic and collaborative environment. We are focused on prioritizing and optimizing technological investments that facilitate the best student experience, as well as the activities of faculty, researchers and staff. Our greatest strength is the people working with us. People like you, professionals eager to flex their intellectual muscle and achieve new heights in their career. Working here gives you access to a great IT environment, rich with a diverse range of platforms, products, and services. This is a place where innovative ideas are welcome.

In a nutshell: working here is challenging and rewarding. It will bring out the best of you. We want people that have the drive to advance IT in higher education. We have the technologies to keep your inner fires burning, and benefits that can help you sustain a better lifestyle. And all these minutes away from gyms, the Byward Market, downtown, and the Rideau Canal at lunch time for runners and skaters.

Position Purpose
Reporting to the Senior Manager, Information Technology, the incumbent manages a group of IT professionals engaged in the provision of computing and network support services. To this end, the position plans, organizes controls and evaluates operations, establishes plans, procedures and service standards and ensures the team has the human, financial and technical resources required to deliver and support efficient network services. Is responsible for systems and applications on which the service business operations are completely dependent. The position has full responsibility, authority and accountability for the short and long term planning, evaluation and overall maintenance of the management of the information systems within the assigned faculty/service.

This is a 12-month contract position, and the posting will remain open until the role is filled.

In this role, your responsibilities will include:

• Strategic Planning: Is responsible for the short-term and long-term strategic planning of all the IT assets of the assigned service. Analyzes the needs of the service, prepares budget requirements and makes recommendations to the IT Manager Network for future replacements and upgrades of all IT network resources.
• Operations Management: Supervises the work of technical services staff and other IT professionals by facilitating and tracking project status; identifying problems and issues; allocating appropriate human, financial and system resources; and ensuring that services are completed on schedule and at the highest levels of quality.
• Human Resources Management: Recruits, mentors, trains, develops, manages and evaluates staff ensuring capable and engaged resources.
• Technical Expertise: Provides planning, leadership, direction and advanced technical expertise regarding computing, network and technical services. Act as a second level of escalation for complex technical issues in order to provide guidance and expertise for the resolution in a timely manner. Assesses the severity of the problem to determine the risk and impact on the faculty/service and/or University. Relies on technical documentation, procedures and previous knowledge and expertise to develop solutions to resolve complex problems.
• Data Security: Responsible for ensuring confidentiality, security and accessibility of institutional data. The incumbent complies with and promotes any controls put in place to protect and secure data and exhibits due diligence in following the established information security and privacy policies as well as related standards.
  

What you will bring:

• University degree in Computer Science, Information Systems Management, or a related field or an equivalent combination of education and experience.
• Minimum five (5) years of experience in managing IT operations and leading a team of IT.
• Knowledge of computing software and hardware, network, telephony and multimedia equipment.
• Knowledge of best practices related to IT service management.
• Knowledge of University’s hardware, software, peripherals and security guidelines and standards.
• Knowledge of the University’s business operations and priorities.
• Experience in negotiating, implementing and monitoring service level agreements.
• Experience in planning and managing IT projects and related budgets.
• Experience in human resources management including hiring, supervising, coaching, and managing performance.
• Experience in change management.
• Strong communications and interpersonal skills.
• Ability to proactively keep abreast of new/emerging technologies.
• Bilingualism - French and English (spoken and written).

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.