Complaint Manager jobs in Edmonton, AB

Company Overview

Crawford & Company (Canada) Inc. is a leading independent claims adjusting firm with over 80 years of expertise in claims and risk management. With a vast network of more than 60 locations across the country and an extended global presence spanning over 70 countries, we deliver comprehensive, localized solutions tailored to our clients’ needs.

Role Overview

We’re looking for an experienced Property Claims Supervisor to lead and support a high-performing claims team in Edmonton, Alberta. In this hybrid role, you’ll oversee day-to-day operations, guide team members, support service excellence, and help create a collaborative environment where people can do their best work. Occasional travel to other branches may be required.

Responsibilities

• Lead the daily operations of the property claims team, helping ensure effective workflow, service delivery, and production.
• Review and approve diary worksheets, reports, workflows, and related claims activity.
• Provide technical guidance, coaching, mentoring, and supervision to support employee success and development.
• Identify training needs and support onboarding, orientation, and on-the-job learning.
• Monitor time and expense recording, performance standards, account compliance, billing procedures, AR, and WIP.
• Maintain current knowledge of client expectations, service standards, and internal requirements.
• Build strong relationships with clients, customers, staff, and vendors while supporting customer relations initiatives.
• Follow up on client concerns or complaints and help identify practical, service-focused solutions.
• Support business development activities, including sales calls as directed.
• Oversee administrative, supply, equipment, systems, and management-information activities as required.

Requirements

• A minimum of 10 years of functional and technical experience handling property claims.
• Alberta Independent Adjusting License Level 3.
• Full CIP designation.
• Post-secondary education and technical training related to the business unit or service line.
• Strong supervisory, coaching, and team-building skills.
• The ability to manage multiple priorities in a fast-paced, service-focused environment.
• Strong communication, report-writing, analytical, and problem-solving skills.
• A collaborative approach and a commitment to delivering outstanding customer service.
• Reliable transportation.

Join us as a Property Claims Supervisor and be part of a dedicated team committed to delivering exceptional service while advancing your career in a vibrant, supportive environment.

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Employee stock purchase plan
• Extended health care
• Flexible schedule
• Life insurance
• Mileage reimbursement
• Paid time off
• Relocation assistance
• RRSP match
• Stock options
• Tuition reimbursement
• Vision care
• Wellness program
• Work from home

Work Location: Hybrid remote in Edmonton, AB