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Complaint Assistant jobs in London, ON

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Job Post Details

Medical Office Assistant - job post

Dr. Samim Paediatric and Adolescent Care
782 Richmond Street, London, ON N6A 3H5
$19–$21 an hour - Full-time

Job details

Pay

  • $19–$21 an hour

Job type

  • Full-time

Location

782 Richmond Street, London, ON N6A 3H5

Full job description

We are looking for a qualified and dedicated Medical Office Assistant (MOA) to work at a busy and fast-paced medical pediatric office

Job Summary: The MOA is responsible for the following duties:

· Registering and scheduling patients for their routine/acute office visits.

· Rooming patients in to the appropriate rooms and handling the pre-assessment portion of the visit, this includes but not limited to, taking vital signs, checking growth parameters, and giving them the appropriate forms to fill out.

· Cleaning patient examinations rooms after the patient completes their visits

· Filtering through incoming faxes and ensuring they are filed into the relevant folder or patients chart properly

· Processing all online booking requests and ensuring they are being booked appropriately

· Assisting with incoming referrals and processing them according to the office standard.

· Selecting and ordering supplies/equipment necessary for the MOA position.

· Ensuring steady workflows and uninterrupted service.

· Ensuring patient satisfaction, including troubleshooting when there is a complaint.

· Ensuring compliance with current healthcare regulations, medical laws and high ethical standards

Job Requirements and Qualifications

  • Two years experience
  • Good leadership skills and interpersonal and communication skills.
  • Proven work experience in a health care provider office.
  • Superior telephone etiquette and patient communication
  • Ability to handle medical records discreetly
  • Familiarity with medical office safety and infection control standards and procedures
  • Excellent organizational and time-management skills
  • Ability to multi-task and perform well in stressful situations
  • Diploma/ certificate in Healthcare Administration, Business, or relevant field
  • Computer literacy utilizing MS Office software applications and ability to research on the Internet.
  • Experience with ACCURO EMR is an assets.
  • Fluent in Arabic is an assest

Job Type: Full-time

Pay: $19.00-$21.00 per hour

Experience:

  • MOA: 2 years (required)

Licence/Certification:

  • Medical Administration (required)

Work Location: In person

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