Community Support jobs in Winnipeg, MB

Company Overview

CPHR Manitoba is the exclusive certifying body in Manitoba for the nationally recognized Chartered Professional in Human Resources (CPHR) designation – the leading standard for HR professionals in Canada. Our mission is to advance the HR profession, safeguard public interest, and enable strategic people leadership that drives workplace success.

We work to achieve that by engaging with members, HR professionals, students, business leaders, and the public to strengthen awareness and demand for the CPHR designation; supporting the growth of the HR profession through professional development and continuous learning opportunities; protecting the public by regulating HR professionals and enforcing standards under The Chartered Professionals in Human Resources Act; and advocating for the profession through public policy engagement, advocacy, and thought leadership on emerging trends and issues.

In June 2025, The Chartered Professionals in Human Resources Act was passed, self-regulating the Human Resources profession in Manitoba. This Act strengthens our ability to protect employers, employees and our economy.

Overview

We are seeking a dynamic and motivated Member Engagement Lead (Term) to join our team. Reporting to the Standards and Membership Manager, the Member Engagement Lead serves as the first point of contact for members and future members, delivering proactive customer service and fostering relationships within the CPHR community. They lead orientations, information sessions, and career fairs to promote the designation and membership. They also coordinate various member program offerings that help members learn and connect. This role is focused on external engagement, ensuring a positive membership experience, addressing inquiries, and building strong connections with members, partners, and stakeholders.

Major Accountabilities

• Promote the CPHR designation to non-designated HR professionals through tailored outreach. Implement recruitment, engagement and member renewal strategies to increase membership. Encourage applications and follow up with potential members.
• Lead engaging presentations, encourage and facilitate applications and manage enquiries proactively from members, students, and the public.
• Onboard new members through various forms of communication including presenting new member orientations.
• Promote the HR profession and CPHR designation to post-secondary students at career fairs, information sessions and special programs. This includes coordinating logistics and attending career fairs at Manitoba universities, colleges and high schools. Engage and follow up with interested students to become members. Coordinate the Campus Ambassador Program and monthly virtual and in-person Information Sessions, including tracking attendance.
• Coordinate member programs and meetings and work with volunteers to achieve program goals and timelines. Member programs include: Walk and Talk; Community Building Groups; The Mentorship Program.
• Recommend potential improvement in programs, events or service delivery based on member evaluations, surveys, requests, and comments.
• Work collaboratively with all CPHR team members to support the association’s work, being flexible and hands-on when required to deliver superior quality service to members, partners and sponsors.
• Provide logistical support and attend CPHR Manitoba events and meetings to provide support and to connect with members and potential members.
• Act as a first point of contact, foster good relations by responding to member and future member inquiries. Provide proactive, knowledgeable and timely customer service, anticipating issues and referring specific questions to the appropriate staff.
• Maintain accurate, confidential member data, academic and experience credentials, and continuing professional development logs as per privacy laws.

Requirements

• One to three years of member relations, customer service, or sales experience with exceptional service orientation and relationship-building skills.
• Post-secondary education or training in Business, Marketing, Event Planning, Public Relations, or related discipline.
• Sound organizational skills and attention to detail, able to work under pressure and balance competing and changing priorities.
• Team player with a strong customer focus and proactive problem-solving skills to meet and exceed expectations.
• Strong interpersonal and communication skills, working with association members, supporters, and volunteers.
• Self-starter, able to work well independently and as a collaborative team member within an office and remote fast-paced environment.
• Interest in or excitement for the human resources profession and membership-driven organizations.
• Proficiency in MS Office (Mac environment).

Working conditions

• Full-time, term position
• Regular and flexible hours, Monday to Friday, in an office and remote working environment responsive to organizational needs.
• Able to work longer days, including evenings or weekends, to attend CPHR Manitoba events. Due to attendance at events, the individual must reside within commuting distance of Winnipeg.

Pay: $48,000.00-$60,000.00 per year

Ability to commute/relocate:

• Winnipeg, MB R3B 2B3: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Winnipeg, MB R3B 2B3