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Community Support jobs in Ottawa, ON

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    • The Officer, Web and Email supports the execution and maintenance of the CHEO Foundation’s website and email marketing initiatives.
    • The role collaborates with the interdisciplinary care team, monitors and documents resident engagement and changes, prepares materials and activity spaces, and…
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    • A collaborative leader, you have deep and broad experience in Métis relations that complements your passion for advancing community support and programming.
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Job Post Details

OFFICER, WEB AND EMAIL - job post

Cheo Foundation
Ottawa, ON K1H 8M8•Hybrid work
$65,000–$72,000 a year - Full-time

Job details

Pay

  • $65,000–$72,000 a year

Job type

  • Full-time

Location

Ottawa, ON K1H 8M8•Hybrid work

Benefits

Pulled from the full job description

  • Mileage reimbursement
  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Employee assistance program
  • Disability insurance

Full job description

Reports To: VP, Shared Services and Privacy

What we offer: Competitive non-profit salary $65,000-72,000 with exceptional benefits including HOOPP pension, extended healthcare, and wellness programs in a growing, mission-drive environment.

Location: Hybrid CHEO Foundation 415 Smyth Road, Ottawa, ON, K1H 8M8

Deadline to Apply: July 19, 2026

About CHEO Foundation

CHEO Foundation is the philanthropic arm of CHEO, CHEO Research Institute and Roger Neilson Children’s Hospice. For 50 years, CHEO Foundation has been the link between these respected institutions and the generous community that supports them. CHEO Foundation staff members are inspired by donors and community event participants who support pediatric healthcare, cutting-edge research and essential services to ensure children and youth can live their best lives. We are proud to put the interests of kids at the forefront of our decisions and we are intentional in everything we do. We improve by learning from experiences and by being accountable for our outcomes. We take care of ourselves and each other, embrace equity, diversity, inclusivity and indigeneity, and celebrate success as a team.

The CHEO Foundation is an equal opportunity employer and we are committed to practices that support Equity, Diversity, Inclusion and Indigeneity.

About the Role

The Officer, Web and Email supports the execution and maintenance of the CHEO Foundation’s website and email marketing initiatives. This role ensures that web and email content is accurate, accessible, and visually engaging, contributing to an outstanding digital experience for donors and the community.

The Officer is responsible for day-to-day updates, campaign setup, and reporting for email and website channels, ensuring that all communications align with Foundation standards and support the organization’s brand and fundraising goals.

About You

You are a digitally savvy professional with strong experience managing websites and email campaigns in a complex, fast-paced environment. You are comfortable working independently, translating organizational priorities into clear, effective digital content, and continuously improving user experience through testing and data-informed decisions.

You bring a strong eye for detail and quality, balanced with the ability to plan, prioritize, and deliver work with minimal oversight. You are confident collaborating with cross-functional partners, advising on best practices, and ensuring digital channels are accurate, accessible, and aligned with brand standards. You are motivated by building well-functioning systems that support engagement, fundraising, and organizational impact.

Primary Responsibilities

Websites Content and Maintenance

  • Update and publish website content using approved templates, ensuring accuracy, accessibility (AODA compliance), and brand alignment.
  • Coordinate with Communications, Philanthropy, and Events teams to keep pages current and relevant.
  • Optimize images, text, and metadata for SEO and readability.
  • Monitor website functionality and flag technical issues for escalation to the Senior Officer or vendor partners.
  • Maintain and organize the website content calendar.

Emails

  • Build and schedule email campaigns using existing templates and guidelines (e.g., Mailchimp, Luminate, or similar).
  • Coordinate email distribution lists, segment audiences, and ensure data accuracy.
  • Test emails across devices and platforms to ensure consistent delivery and formatting.
  • Track performance metrics (open rates, click-throughs, conversions) and compile reports for review.
  • Ensure compliance with CASL (Canada’s Anti-Spam Legislation) and other relevant policies.

Digital Support and Collaboration

  • Work closely with the Senior Officer, Web & Email Content, to prioritize workload and deliverables.
  • Support cross-departmental digital initiatives by providing timely web and email updates.
  • Liaise with external vendors and IT partners for minor website fixes or technical needs.
  • Participate in content planning meetings and share insights from digital analytics when relevant.

Administration and Reporting

  • Maintain documentation of digital processes and assets.
  • Compile monthly performance reports for web and email activities using existing templates.
  • Contribute ideas to improve workflow efficiency and user experience.

Qualifications

  • Post-secondary education in communications, marketing, digital media, or a related field.
  • 2–5 years of experience in digital communications, preferably within a nonprofit or agency environment.
  • Experience with content management systems (WordPress, Drupal, or similar) and email marketing tools (Mailchimp, Luminate, or comparable).
  • Understanding of basic HTML, SEO best practices, and accessibility standards (AODA).
  • Strong attention to detail, organization, and ability to manage multiple deadlines.
  • Excellent communication and teamwork skills with a collaborative, solution-oriented mindset.

Core Competencies

  • Accuracy and attention to detail
  • Technical aptitude and problem-solving
  • Time management and organization
  • Collaborative teamwork
  • Commitment to accessibility and equity in digital communications

Application Process

Please send your resume with a cover letter to apply@cheofoundation.com with the position title in the subject line. Although we appreciate the interest of all candidates, only candidates invited for interviews will be contacted. No phone calls please.

  • The CHEO Foundation is an equal opportunity employer. Should you require any accommodation during the application process please notify Human Resources as per the Accessibility for Ontarians with Disabilities Act

Job Type: Full-time

Pay: $65,000.00-$72,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Mileage reimbursement
  • On-site gym
  • On-site parking
  • Paid time off
  • Vision care
  • Work from home

Application question(s):

  • Please ensure you are submitting a Cover Letter. Resumes without cover letters will not be reviewed.

Experience:

  • HTML: 2 years (required)
  • CSS: 2 years (required)

Language:

  • English (required)
  • French (preferred)

Work Location: Hybrid remote in Ottawa, ON K1H 8M8

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