Community Support Worker jobs in Ontario

Position Details: Existing vacancy or New position
MNO’s culture is at our core

The MNO workplace culture is full of potential ready to be unlocked. As our Self-Governance agreement materializes, we are building a workplace culture of action, responsibility, and most importantly a desire to serve the Métis community. When defining what MNO culture is, it’s difficult, because of our diverse leadership styles, and the different programs and services offered. What that really means is there is a place for almost everyone under the MNO employer umbrella. We recognize people are different, and that is our source of strength. We bring opinions together, welcome healthy conflict, and look to always find answers, not problems.
Click here to learn about the Métis Nation of Ontario, and help you decide if we are the right fit for you
What We Can Offer You

• 4% Vacation pay
• Pension plan
• Annual paid two-week holiday closure in December
• 16 paid public and employer holidays
• 15 paid health & wellness days
• Challenging, multi-disciplinary work environment that fosters learning and professional development
• Substantial educational incentive to promote personal and professional growth
• An opportunity to make a direct or indirect impact on the lives of the Métis Peoples across the Province
• Other perks
• Employee Assistance Plan
• Telemedicine plan
• Goodlife corporate membership discount
• Bell Mobility's exclusive partner program
• Staple's corporate discount
• Dell member purchase program
• Mark's corporate discount

About the role
Front-line, client-facing roles have responsibility for direct client case management and direct service delivery. These roles directly deliver the services of various Branch programs to clients in communities across Ontario. They are responsible for maintaining standards of client service delivery that align with established processes and guidelines, and are responsible for documenting accurate and timely case notes. They are required make independent decisions that reflect good judgement, maturity and ethical behaviour while maintaining appropriate boundaries.
What you will be doing

• Delivery of associated program goals including delivery of services, maintaining and supporting clients within a pre-defined geographic area
• Delivery of outreach supports to homeless youth (18-34 years), and or youth at risk of becoming homeless or street involved.
• To support the reconnection to home community and family if appropriate
• Maintain caseload of clients and provide housing-based case management as required
• Plan and execute on a client service plan, including referral to internal programs and other agencies that provide financial assistance, legal aid, mental health and addiction services, medical treatment and other services as required
• Develop and deliver educational materials on tenant rights and responsibilities, how to promote a successful tenancy, basic life skills and other rental related matters to assist clients in developing skills to deal with and resolve identified challenges specific to maintaining stable housing
• Maintain client files including case notes for pertinent data collection, ensuring client confidentiality at all times
• Perform administrative duties related to case management and service delivery
• Ensure program delivery is consistent with funding agreements, including community engagement and system navigation support
• Program promotion
• Evaluate the effectiveness of service and program delivery
• Organize and facilitate community events to enhance client and community knowledge and improved client access
• Other reasonable duties as may be assigned

Qualifications

• Strong desire to act in the service of the Métis Citizens, to advance and uphold Métis rights and culture
• Completion of post-secondary education in a related field, such as Social Service Worker, Youth Worker, or equivalent combination of education and experience
• Knowledge of homelessness issues and barriers to accessing housing, especially within Métis and other Indigenous populations Advanced communications skills
• Access to a reliable vehicle, driver’s licence, $1,000,000 liability insurance, and a clean driving record.
• Organization skills and time/priority-management
• Highly detail-oriented
• Demonstrated ability to problem-solve, demonstrate good judgement, and make decisions independently within set processes and procedures
• Demonstrated ability to work alone/independently with minimal supervision
• Client service experience
• Experience in developing and facilitating presentations
• Valid driver's license and reliable transportation

Preferred

• Knowledge of indigenous (preferably Métis) culture, issues, and current activities
• One year or more experience in a similar/comparable role
• Experience in the delivery of homelessness related programs
• Experience in youth service, homelessness, street outreach.
• Demonstrated social services/community supports experience
• Experience dealing with confidential information
• Experience working in coordinating and delivering community-based programs or projects
• Bilingualism is an asset

AODA Statement

The Métis Nation of Ontario commits to providing accommodation as required by the Ontario Human Rights Act, unless to do so would cause undue hardship. Accommodations will be provided in accordance with the principles of dignity, individualization, and inclusion. The Métis Nation of Ontario will work cooperatively and in the spirit of respect with all partners in the accommodation process. These accommodations will extend to all aspects of the employment relationship including recruitment and selection.
Please email human resources if you require an accommodation during the hiring process.

Special Services Organization
The Métis Nation of Ontario is a special services organization. All applicants are encouraged to apply. Preference may be given to qualified applicants who meet the requirements for MNO Citizenship as per the MNO Bylaws and who are in good standing.

The Métis Nation of Ontario uses Artificial Intelligence (AI) to help in the screening and assessing of applicants within our Applicant Tracking System (ATS).