Community Support Team jobs in Edmonton, AB

Building Manager - Residential

Edmonton, Alberta
Job Type: Full-Time | Permanent | In-Person
Salary: $67,000-$72,000 per year (based on experience)
Benefits: Comprehensive Benefits Package

About Unitii Property Management

Unitii Property Management is one of Alberta's fastest-growing residential property management companies, managing a diverse portfolio of rental communities across Edmonton, Calgary, and surrounding areas.

Our success is built on exceptional customer service, operational excellence, and a team of dedicated professionals who take ownership of their properties and take pride in creating safe, well-maintained communities for our residents.

We are seeking an exceptional Building Manager to lead operations at one of our well-established residential properties in Edmonton.

This is not a role for someone looking for a quiet property. This property is a large, high-activity community with a diverse resident population and a wide variety of operational demands. Success in this position requires a strong, confident leader who thrives in a fast-paced environment, enjoys solving problems, building relationships, and taking ownership of property performance.

If you're a hands-on property management professional who can confidently manage resident concerns, lead a team, drive occupancy, and maintain high operational standards, we want to hear from you.

Why This Role Stands Out

This position offers the opportunity to:

· Take ownership of a prominent residential community

· Lead and develop onsite staff

· Make a visible impact on resident satisfaction and operational performance

· Work independently while receiving support from an experienced regional team

· Join one of Alberta's fastest-growing property management companies

· Build a long-term career with advancement opportunities

What Success Looks Like

The successful candidate will:

· Maintain a safe, clean, and welcoming property

· Build positive relationships with residents from diverse backgrounds

· Confidently address resident concerns and tenancy matters

· Lead staff with accountability and professionalism

· Achieve occupancy and retention goals

· Ensure maintenance requests and building issues are resolved quickly

· Take ownership of challenges and proactively identify solutions

· Foster a community residents are proud to call home

Key Responsibilities

Team Leadership

· Provide day-to-day leadership and direction to two direct reports.

· Establish priorities and delegate responsibilities across both properties.

· Monitor team performance, productivity, service standards, and completion of assigned responsibilities.

· Coach and support team members while promoting accountability and professional development.

· Ensure adequate operational coverage across both properties.

· Foster a positive, collaborative, and service-focused working environment.

· Escalate performance or staffing concerns to Regional Management when required.

Resident Relations

· Ensure residents receive professional, responsive, and consistent service.

· Respond to resident inquiries, concerns, and escalated issues in a timely and professional manner.

· Support direct reports with complex resident matters and conflict resolution.

· Build positive resident relationships that promote satisfaction and long-term retention.

· Resolve tenancy matters in accordance with Alberta's Residential Tenancies Act and company policies.

· Oversee move-in, move-out, and routine suite inspection processes.

· Ensure resident concerns and outstanding service issues are followed through to resolution.

Leasing & Occupancy

· Take an active role in achieving occupancy and revenue objectives for both properties.

· Monitor available suites, leasing activity, applications, upcoming vacancies, and lease expiries.

· Conduct property tours and leasing appointments when required.

· Ensure rental applications are processed accurately and promptly.

· Oversee lease preparation, execution, move-ins, and move-outs.

· Manage lease renewals and rent increases in accordance with legislation and company procedures.

· Conduct market surveys and monitor competing properties.

· Provide recommendations regarding rental rates, incentives, and leasing strategies based on market conditions.

· Ensure available suites are marketed effectively using company-approved platforms.

· Work collaboratively with Regional Management and Marketing to maximize property performance.

Administration & Reporting

· Maintain accurate resident, leasing, maintenance, inspection, and property records.

· Utilize Yardi Voyager or similar property management software for daily operations and reporting.

· Review and approve invoices within assigned authority and monitor property expenses.

· Assist with annual budgeting, forecasting, and expense management.

· Monitor operational and leasing performance and communicate regularly with Regional Management.

· Ensure documentation is complete, accurate, organized, and compliant with company standards.

· Complete required property inspections, reports, and administrative tasks within established deadlines.

After-Hours On-Call Support

· Participate in a rotating after-hours on-call schedule for emergency situations.

· Assess emergency calls remotely and coordinate the appropriate response.

· Dispatch maintenance personnel or third-party contractors when required.

· Provide direction to residents and onsite staff during emergency situations.

· Follow up to ensure emergencies are resolved promptly and appropriately documented.

· Attend a property in person when necessary based on the nature and severity of the emergency.

What We're Looking For

Required Qualifications

· Minimum 3-5 years of residential property management experience

· Proven success managing a multi-family residential property

· Experience handling challenging resident situations with professionalism and confidence

· Strong leadership and team development experience

· Excellent conflict resolution and communication skills

· Solid understanding of Alberta's Residential Tenancies Act

· Strong organizational and problem-solving abilities

· Experience with Yardi Voyager or similar property management software

· Valid Alberta driver's licence and reliable vehicle

Ideal Candidate Traits

· Calm under pressure

· Highly accountable and self-directed

· Firm but fair in decision-making

· Strong relationship builder

· Resilient and adaptable

· Comfortable working within a diverse residential community

· Takes pride in maintaining high standards

What We Offer

· Competitive salary ($67,000-$72,000 based on experience)

· Comprehensive health, dental, vision, life, and disability benefits

· Employee Assistance Program (EAP)

· Paid vacation and personal days

· Mileage reimbursement

· Ongoing professional development and training

· Company events and team-building opportunities

· Career advancement within a growing Alberta organization

Join Unitii Property Management

At Unitii, we believe great communities are built by strong leaders who take ownership, solve problems, and genuinely care about the residents they serve.

If you're an experienced property management professional looking for a challenging and rewarding leadership opportunity, we'd like to hear from you.

****No Agencies****

Pay: From $67,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Flexible schedule
• Life insurance
• Mileage reimbursement
• On-site parking
• Paid time off
• Vision care

Experience:

• property management: 2 years (required)

Work Location: In person