Community Support Supervisor jobs in Ontario

Bellwoods is one of the largest providers of personal support services for persons with physical support needs and physical disabilities living in Toronto. As a charitable, not-for-profit organization, our centres for community living provide community-based, client-directed support services, independent living education programs, and accessible, affordable housing. Bellwoods seeks to transform lives through excellence and innovation in independent living and envisions a future where independent living is attainable for everyone.

We value our talented team of over 250 dedicated professionals and offer:

• Competitive salaries with structured annual progressions
• Comprehensive pension plan
• Opportunities for professional development and training
• Job networking and career advancement opportunities
• Staff recognition programs
• A safe, inclusive, and collaborative work environment

This is an excellent opportunity for a qualified, highly motivated individual looking to fully utilize their leadership and clinical skills within a leading organization where teamwork is highly valued.

Location: 1082 Dundas St W, Toronto, ON M6J 1X1

Program: Service Excellence & Innovation

Hours: 40 hours per week (Monday to Friday, flexible hours with an on-call rotation)

Status: Full-Time, Permanent (Non-Union)

Salary: $67,507 – $80,607

(Salary Steps: $67,507 | $69,532 | $71,618 | $73,767 | $75,980 | $78,259 | $80,607)

Mandatory COVID-19 vaccination required: Proof of a two-dose vaccine is required prior to orientation.

Our supervisory team ensures the seamless, high-quality delivery of client-directed care. The Supervisor, Support Services manages a complex needs caseload, co-designs care plans, and provides vital leadership, clinical guidance, and administrative oversight to our team of Personal Support Workers.

Our Supervisors provide services and leadership such as:

• Client Care Coordination: Conducting needs assessments/reassessments (using InterRAI CHA and Alayacare), ongoing case management, and establishing Service and Tenancy Agreements.
• Care Co-Design: Partnering directly with clients to co-design customized care plans based on assessed needs.
• Team Leadership & Guidance: Providing ongoing clinical support, mentorship, orientation, education, and training to personal support workers.
• Operational Management: Facilitating staff scheduling, managing payroll submissions/audits, and conducting performance management in line with collective and service agreements.
• Quality & Safety: Managing complex caseloads, participating in group supervision, driving risk management, and ensuring continuous quality improvement.

Skills & Qualifications:

• Post-secondary education in Social Sciences, a Degree in Nursing, a Diploma/Degree in Practical Nursing, or a related field combined with relevant supervisory experience.
• 3–5 years of PSW supervisory and management experience, preferably in a related community support service unionized environment.
• Previous experience supporting the activities of daily living for adults with physical disabilities, seniors, and/or clients with mental health challenges.
• Demonstrated ability to balance multiple competing priorities effectively in a fast-paced environment.
• Excellent oral, written, and clinical communication skills.
• Legally entitled to work in Canada. (Note: To maintain professional boundaries, successful candidates cannot have an immediate family member permanently assigned to the same physical location or report to an immediate family member as their supervisor).

Please note that applicants being considered for this role will be required to complete a psychometric assessment.

Bellwoods is committed to providing employee opportunities in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Pay: $67,507.00-$80,607.00 per year

Benefits:

• Dental care
• Employee assistance program
• On-site parking
• RRSP match

Application question(s):

• Do you have at least 2 Covid doses from abroad or Canada?
• Do you have experience using Alaya Care?
• How many years of supervisory experience do you have overseeing PSWs?

Work Location: In person