Community Support Services jobs in Edmonton, AB

Clinical Referral Coordinator / Specialist Navigator

Alberta Cardiology and Medical Consultants Inc.
Edmonton, Alberta
Full-Time, Permanent
$21.00–$24.00 per hour (based on experience)

Company Overview

Alberta Cardiology and Medical Consultants Inc. is a growing multi-specialty healthcare practice with a primary focus on cardiology. We are committed to delivering exceptional patient care through innovation, clinical excellence, and a collaborative team environment.

We are currently seeking an experienced Clinical Referral Coordinator / Specialist Navigator to join our team. This position is ideal for a healthcare professional who is passionate about patient care, skilled in triage and referral coordination, and thrives in a fast-paced clinical setting.

Position Summary

The Clinical Referral Coordinator / Specialist Navigator serves as a vital link between patients, family physicians, specialists, and healthcare providers. This role is responsible for managing referrals, performing patient triage, coordinating appointments, maintaining accurate records, and ensuring patients receive timely access to specialty care.

Key Responsibilities

• Review, triage, prioritize, and process patient referrals.
• Coordinate specialist consultations, diagnostic testing, and follow-up appointments.
• Maintain accurate documentation within HealthQuest EMR.
• Act as the primary point of contact for patients regarding referral status and scheduling.
• Communicate effectively with physicians, specialists, Alberta Health Services (AHS), and community healthcare providers.
• Monitor referral progress and ensure timely completion of care pathways.
• Support patient navigation throughout the referral and treatment process.
• Maintain compliance with FOIP and healthcare privacy regulations.
• Assist with administrative duties related to patient care coordination and scheduling.
• Contribute to process improvements that enhance patient experience and clinic efficiency.

Mandatory QualificationsEducation & Certification

• Graduate of an accredited Nursing Program (LPN or RN).
• Medical Terminology Certificate.
• Valid FOIP (Freedom of Information and Protection of Privacy) Certificate.
• Current CPR certification is an asset.

Experience

• Minimum 2 years of healthcare experience in a medical clinic, specialist office, hospital, or healthcare setting.
• Minimum 2 years of patient triage experience.
• Mandatory experience using HealthQuest EMR.
• Experience managing referrals, patient scheduling, and care coordination.
• Cardiology or specialty clinic experience is considered a strong asset.
• Familiarity with Alberta Health Services (AHS) processes and Connect Care is an asset.

Language Requirements

Candidates must be fluent in English.

The ability to communicate in one or more of the following languages is highly desirable:

• Hindi
• Punjabi
• Urdu

Personal Attributes

We are looking for someone who:

• Has a welcoming, friendly, and positive attitude.
• Creates a supportive and pleasant environment for patients and colleagues.
• Demonstrates outstanding customer service and communication skills.
• Is dependable, reliable, and professional.
• Listens carefully and follows instructions accurately.
• Works effectively both independently and as part of a team.
• Maintains a strong work ethic and excellent attendance record.
• Is organized, detail-oriented, and able to manage multiple priorities.
• Is committed to delivering exceptional patient-centered care.

Additional Requirements

• Must be available for full-time employment.
• Must be legally entitled to work in Canada.
• Must be flexible and available to work occasional weekends if required.
• Must be able to provide professional references upon request.

Verification of Qualifications and Experience

References, certifications, and previous employment history are mandatory requirements for this position.

Successful candidates must provide:

• Professional employment references.
• Proof of Nursing Program graduation.
• Medical Terminology Certificate.
• Valid FOIP Certificate.
• Documentation supporting HealthQuest EMR experience.
• Verification of relevant healthcare and triage experience.

Reference checks and verification of credentials will be conducted prior to employment.

Please do not apply if you do not meet the mandatory qualifications listed above. Applications that do not meet the required experience and certification criteria will not be considered.

Compensation & Benefits

• Competitive wage of $21.00–$24.00 per hour based on experience.
• Health and dental benefits.
• Paid vacation.
• Professional development opportunities.
• Supportive and collaborative work environment.
• Opportunity for growth within a rapidly expanding specialty practice.

How to Apply

Join our dedicated team at Alberta Cardiology and Medical Consultants Inc., where your expertise can make a real difference in the lives of patients every day.

Please submit your resume and a cover letter outlining your qualifications and relevant experience.

Email: cconrado@albertacardiology.ca

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $21.00-$24.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Work Location: In person