Community Support Services jobs in Alberta

Role Responsibilities

Help Alberta families access affordable child care.

As a Child Care Subsidy Assessor, you support families by assessing eligibility for child care subsidies and ensuring timely access to benefits that help children thrive.

The Child Care Subsidy Assessor interprets policy and procedures to determine eligibility and expedite authorization of child are subsidies to families who meet the program criteria and monitor client's eligibility based on changes to income, reason for care, and family structure.

Key Responsibilities: -

Review and process subsidy requests.

• Interview applicants and review written applications and renewals.
• Review and assess all available information to determine eligibility in accordance with the child care subsidy policy.
• Communicate documentation requirements to ensure complete and timely application processing.
• Review and respond to changes in client circumstances, initiating reassessments or benefit adjustments as required.
• Maintain accurate client records within the child care Information System to support authorization and issuance of subsidy payments.
• Validate client information using cross-reference systems and information obtained from partner agencies.
• Prepare and present case histories, analysis, and recommendations to support appeals and Protection of Privacy Act requests.

Identify cases of suspected fraud on caseload or cross-region.

• Analyze client information and supporting evidence to identify overpayments and support referrals for debt recovery or fraud investigation.
• Compile and present supporting data to support case assessments, investigations, and corrective actions.
• Prepare and provide testimony in court proceedings, as required.

Monitor the payment of subsidy monies and conduct adjustments.

• Review program reports to monitor eligibility factors, approved service utilization, and data-matching requirements to ensure benefit accuracy.

Communications

• Provide clients with information and referrals to appropriate internal and external programs, services, and supports.
• Collaborate with team members to assess client circumstances, share information, and contribute to process improvements.
• Act as an operational resource for less experienced staff when requested.

The Job Description is provided for further details on this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Systems Thinking

Ensuring accurate eligibility assessments and timely payments, staff directly contribute to the integrity and efficiency of the Child Care Subsidy program, fostering trust and reliability in service delivery.

Agility

Ability to adapt quickly and effectively to changing client circumstances, program requirements, and operational challenges.

Creative Problem Solving

Implementing a user-friendly online portal that integrates application submissions, automated document verification, and real-time eligibility pre-assessments would reduce delays and improve accuracy.

Drive for Results

Drive for results by maintaining a focused and proactive approach to achieving the objectives outlined in their role.

Qualifications

Minimum Recruitment Standards

High School Diploma and three years of related experience.

Equivalency: Directly related experience or education considered on the basis of:

one year of experience for one year of education or

one year of education for one year of experience.

In addition to the minimum qualifications, the following knowledge, skills, and experience would be considered strong assets:

• Extensive knowledge of child care subsidy policy.
• Demonstrated ability to identify and investigate suspected fraud, collection and analysis of evidence.
• Advanced knowledge of other related programs and agencies.
• Experience working with clients to assess eligibility, provide application support, and build positive relationships with community agencies and stakeholders.
• Experience managing a high volume of telephone inquiries while maintaining accuracy, professionalism, and efficiency.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Hours of Work:

Monday to Friday (8:15am – 4:30pm)

This role is eligible for full-time remote work. All candidates working remote should be within 1 hour of a Government of Alberta office.

Location: All Locations Across Alberta.

A cover letter is required and should clearly demonstrate how your background and experience align with the role's requirements.

The final candidate for this position will undergo an academic check and provide a suitable security screening.

The final candidate for this position will have to complete the checks

indicated below: -

• Applicants being considered for this position will be required to complete a Level 2 Enhanced Security screening (including an enhanced criminal record check along with a credit check) as part of the pre-employment checks for this position.
• Applicants being considered for this position will be required to complete Vulnerable Sector checks as part of the pre-employment checks for this position.

We will accept criminal records check (CRC) which have been completed within the last six months as per policy.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Working for the Alberta Public Service.
• Public Service Pension Plan (PSPP)
• Alberta Public Service Benefit Information.
• Professional learning and development.
• Research Alberta Public Service Careers tool.
• Positive workplace culture and work-life balance.