Communications Support Specialist jobs

Hours per Week: 35

Salary Grade: 14

The base salary will be $67,680 - $96,590 per annum. Starting salary will be aligned with the successful candidate’s experience, skills, and demonstrated qualifications.

Please note, this position is a 1-year temporary full-time contract opportunity.

Click here for more details on secondment opportunities.

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

The Department of Western Technology Services (WTS) is a central source committed to providing high-quality, cost-effective technology solutions and services to the campus community in support of the teaching and research missions of the University. WTS works collaboratively with other IT groups within Western’s faculties and support units to leverage centrally supported technology solutions and services where it makes sense.

The Communications Specialist, as part of the Western Technology Services (WTS) communications team, manages the development, implementation, monitoring and assessment of communications strategies and initiatives for WTS with a goal of building and promoting WTS technology solutions and services to the campus community in support of the teaching and research missions of the University. This role will focus primarily on internal communications for WTS. The role will collaborate with leaders and subject matter experts in WTS and other university areas to design, create, and assess communications and marketing efforts, develop a cohesive communication strategy using all communication channels available (e.g., web, email, social media, print, etc.), manage campus-wide communications projects, and provide advice on related matters. The Communications Specialist will work in collaboration to develop and implement new and revised communications strategies, plans, processes and best practices and will protect, promote, and enhance the brand and reputation of WTS, and in turn Western, by managing communications and ensuring adherence with University policies and guidelines.

Education:

• Undergraduate Degree in Communications, Public Affairs, English/Literature, Journalism/Media or related program
• International Association of Business Communicators Designation completed or in progress

Experience:

• 5 years of experience developing and implementing communications and marketing strategic plans with responsibility for managing staff and projects and developing communications
• Experience working in an IT and/or University environment preferred

Knowledge, Skills & Abilities:

• In-depth knowledge of e-communication tools including website design architecture, graphic design principles and with social media platforms relevant to University populations
• Knowledge of theory and best practices in media relations, public affairs and marketing trends and best practices
• In-depth knowledge of principles of writing, including grammar and style, argument, and coherence and attention to detail, proofreading abilities with an excellent command of the English language
• Project management skills to manage multiple projects simultaneously from conception to completion within tightly prescribed timelines
• Ability to ensure expenditures and resources are within allotments, and to make appropriate modifications when required
• Ability to provide guidance, support and feedback in a way that is positively received
• Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
• Media skills with solid communications judgment to present and package information to maximize interest
• Compelling and persuasive communication skills to engage individuals and teams inside and outside the University
• Ability to analyze metrics and consider past communications to craft engaging written communications using social media or other appropriate channels
• Ability to apply creativity and recommend strategies for engagement initiatives in response to cultural and social trends
• Innovative and flexible critical thinking skills to adjust to and implement new processes or technology to the University’s advantage
• Demonstrated intercultural competency and knowledge of cross-cultural research and work practices
• Discretion, tact and maturity to deal with public relations issues related to higher education
• Ability to remain highly motivated, resilient, innovative, and collaborative when faced with challenges
• Ability to work within a flexible schedule to accommodate the University’s events and activities
• Computer skills with the ability to learn and use relevant software that achieves required outcomes and is in line with best practices
• Intermediate computer skills in Microsoft Office Suite, with Adobe Creative Suite, with content management systems (such as Cascade) and 3rd party mass mailing services (such as Campaign Monitor)
• Ability to develop strategies that are in line with WTS's mission and which balance competing priorities
• Proven ability to build both formal and informal professional relationships within, across, and external to organizational boundaries
• Familiarity with University policies and procedures preferred

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.