Coast Hotels & Resorts jobs

Premiere Vancouver Island Spa hiring Spa Supervisor.

Everything at the Pacific Mist Spa is inspired by its connection to the West Coast and the Pacific Ocean. Visitors can immerse themselves in an award-winning spa experience, designed around the elemental power of the sea. Working alongside PHYTOMER, the French leader in cosmetic marine biotechnology, the Pacific Mist Spa delivers results with a variety of soothing facial and body treatments on offer. Kingfisher is renowned for its unique spa experiences and offers a signature Pacific Mist Hydropath® – a Hydrotherapy circuit – harnessing the benefits of mineral-enriched water combined with hot and cold pools and showers. The resort prides itself on its continual evolution when it comes to the offerings available to guests and is bringing an immersive blend of traditional and modern wellness therapies to the forefront with the new Healing Caves®. With six successive sensory-rich environments, the Healing Caves® offer a wide array of health benefits for a truly innovative journey.

The Spa Supervisor at the Pacific Mist Spa is responsible for training, protocols, and service quality pertaining to our high standards and quality reputation. Through careful team member selection, advanced techniques, extensive training, positive reinforcement and quality products, we aim to offer a memorable, relaxing, calming experience to each guest with their spa experience.

Supportive programs, coaching, and clear expectations are essential for the execution of unparallel guest experiences. We seek out individuals who are compassionate team players to support a positive and healthy work environment by maintaining high professional and serene standards.

At Kingfisher, we operate as a team and are looking for the right people to complement our family.

Responsibilities include:

• Ability to handle pressure in a fast-paced environment
• Act as a positive role model for the entire Spa team and lead by example with guest service excellence
• Lead by example daily, establishing and setting the standards for outstanding guest experiences during check in/out, handling and organization at front desk
• Set standards to exceed guest expectation to assure Wow factor service and repeat guests
• Reinforce positive aspects of position to improve morale at all times
• Manager on duty in absence of Spa Manager; support team during guest concerns
• Daily interaction with the entire Spa Team ensuring positive morale and work environment
• Schedule adjustments in the event of illness, staff shortages.
• Assistance in receiving and entering retail orders and other tasks to ensure smooth flow of front desk and retail area
• Assistance in retail inventory counts
• Training of new and existing Spa Support Team Members in operational functions and retail selling

Education & Qualifications:

• Possess a positive attitude, passionate about providing great guest experiences and works well within a team
• Must have strong decision making skills, be a proactive problem solver and be successful in conflict resolution
• Effective management skills and ability to work in a fast-paced environment with multiple interruptions
• Excellent written and verbal communication
• Ability to nurture a good working relationship with other departments
• Active listener
• Minimum 1 year’s experience in a supervisory role
• Retail Management/Merchandising experience required.
• First Aid Certification an asset.

Your team and working environment:

• Award winning spa resort and restaurants
• Extended health benefits and life insurance
• Supportive and fun team environment
• Discounts on spa retail products and treatments
• Discounts on food & beverage

Must be able to work a flexible schedule including evenings and weekend coverage, as well as holidays.

Compensation listed based upon hours worked, plus tips.

If you are passionate about providing an exceptional guest experience, leading a talented team of professionals, and are looking for a positive & stable work environment, we highly encourage you to apply.

Join the Kingfisher Team

Kingfisher Pacific Resort & Spa is a leading wellness destination on Vancouver Island’s eastern shore. With 65 guestrooms and suites, two oceanfront restaurants, AQUA Bistro & Wine Bar / Ocean7 Restaurant and the award-winning Pacific Mist Spa featuring our newly opened Healing Caves. We bring together refined hospitality, innovative wellness, and the natural beauty of the Salish Sea. Our people are at the heart of everything we do. Every guest experience is shaped by the dedication, talent, and professionalism of our team members.

At Kingfisher, you’ll find more than a workplace—you’ll discover opportunities for growth, advanced training, and mentorship within a supportive and inclusive environment. Set in the stunning Comox Valley, life here means living where others come to vacation—surrounded by ocean, mountains, and year-round activities from skiing to stand-up paddling. Working alongside colleagues from diverse international backgrounds, you’ll join a vibrant team that welcomes guests from around the world.

Recognized by Condé Nast Traveler and Travel + Leisure, Kingfisher continues to earn industry acclaim, including the Accommodation of the Year award in 2023. Our culinary program is led by Executive Chef Danai Hongwanishkul, recipient of the Culinary Excellence at the 2026 BC Hotel Association Industry Awards, and is supported by a strong kitchen team including sous-chefs David Hwang and Shaun Dietz. Our Food & Beverage experience is led by Dawn Schultz, a certified sommelier who brings elevated wine expertise to our guest experience, alongside a dynamic cocktail program created and led by Julie Ferris.

Vancouver Island and the Healing Caves were also featured by CNN Travel among the Best Places to Visit in 2025, further highlighting the appeal of the region and experiences we are proud to offer.

Pay: $24.00-$26.00 per hour

Expected hours: 40.0 per week

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Life insurance
• On-site parking
• Paid time off
• Vision care

Ability to commute/relocate:

• Courtenay, BC V9N 9R9: reliably commute or plan to relocate before starting work (required)

Location:

• Courtenay, BC V9N 9R9 (preferred)

Work Location: In person