Clinical Support Specialist jobs in London, ON

Status: Full-time, permanent
Location: London, ON
Hours: 35 hours/week [5 days]
Salary: $62,890- $78,613 per year
Paid Time Off: 3 weeks’ vacation, 12 health & 3 personal days, 5 spiritual/cultural days, professional development and your birthday off
Benefits: Comprehensive health, dental, life insurance, and more
Pension: HOOPP (defined benefit plan)
Posting Date: June 26, 2026
Deadline: July 10, 2026

Southwest Ontario Aboriginal Health Access Centre (SOAHAC) is a diverse, dynamic, multiservice Indigenous health and wellness agency. We strive to provide quality, wholistic health services by sharing and promoting traditional and western health practices to enable people to live in a more balanced state of well-being. SOAHAC provides services to Indigenous people including those who live on and off reserve, status, non-status, Inuit, and Metis within the Southwest, Waterloo Wellington and Erie St Clair regions. SOAHAC has a mandate of ensuring that health services are accessible, of high quality, and are culturally appropriate. It is SOAHAC’s objective to build health care capacity within Indigenous communities. Currently, we are seeking the services of a Quality and Decision Support Analyst to join our interdisciplinary staff team to work at a London SOAHAC site.

Reporting to the Manager, Quality & Compliance, the Quality and Decision Support Analyst will ensure the accurate and timely provision of data to various levels of the organization to tell our customer and client stories. The Quality and Decision Support Analyst will be responsible for providing a variety of support services including scheduled and ad hoc data provision, support of data quality assurance initiatives and program specific quality improvement projects. They will provide access to key reports utilizing a variety of reporting tools and methods as well as provide technical support to our customers.

Why work with us?

• Make an Impact: Your work will amplify SOAHAC’s mission, ensuring that Indigenous communities have access to vital, wholistic health services.
• Innovative and Collaborative Environment: Work in a multidisciplinary setting that values the exchange of ideas, innovation, and collective learning.
• Professional Growth: Benefit from meaningful professional development opportunities in a culturally rich environment that supports your career aspirations.
• Supportive Benefits Package: Enjoy competitive pay, a supportive benefits package, and meaningful time off to ensure your personal well-being.

What we’re looking for:

• Experience: Minimum 5 years of digital health records experience; demonstrated success overseeing quality improvement and risk management activities including deliverables such as internal and external quality reports, data collection & analysis, program evaluation methods & techniques and effective communication and presentation skills. Excellent computer proficiency with expert knowledge of Microsoft 365 features and functionality along with administrator / front-line user in-depth knowledge of Telus PS Suite and / or other EMR platforms. Experience implementing projects and change management methodologies.
• Indigenous Cultural Knowledge and Understanding: Knowledge of culture and local Indigenous communities in Southwestern Ontario an asset. Must be supportive of both Indigenous and western models of wellness and healthcare.
• Cultural Sensitivity & Awareness: A genuine respect for Indigenous cultures and practices, with an openness to learning and engaging with Indigenous communities. Experience with Indigenous communities an asset.
• Clinical Knowledge: Understanding of primary health care, clinical and social service practices. Experience working with a geographically dispersed team across multiple locations.
• Organization and Time Management: Exceptional attention to detail and accuracy and ability to manage confidential and sensitive information.
• Teamwork and Collaboration: You are a team player who can establish and maintain effective working relationships with others and across teams.
• Communication: Excellent interpersonal and communication skills with the ability to interact positively with community members, management and staff.
• Additional Requirements: You have a valid driver’s license and access to a vehicle, as travel within the region may be needed. You’ll also need a clean police check and up-to-date immunization and records.

What you’ll do:

• Lead the development, implementation, monitoring, and evaluation of organization quality improvement initiatives aligned with strategic priorities, accreditation standards, legislative and best practices
• Facilitate quality improvement projects using recognized methodologies (e.g., PDSA cycles, Lean, Root Cause Analysis, process mapping and continuous quality improvement approaches).
• Support managers and interdisciplinary teams in identifying improvement opportunities, establishing performance measures, and developing action plans to improve client outcomes, service delivery and operational effectiveness.
• Taking the lead in identifying indicators and targets for the organization's annual Quality Improvement Plan (QIP), including the monitoring processes and reporting requirements.
• Develop, monitor and report on key performance indicators (KPIs) and organizational performance measures to support evidence-informed decision-making.
• Document and communicate issues and solutions for system improvements as part of ongoing quality assurance initiatives
• Support the implementation and sustainability of quality assurance to ensure data integrity
• Collaborate with clinical and administrative teams to establish a culture of continuous quality improvement, accountability and learning.
• Create and maintain recurring and ad-hoc reporting, supporting the interpretation and troubleshooting of underlying data
• Support the creation of organization dashboards to summarize performance data
• Providing training and data management expertise across teams in the organization
• Support organizational evaluations, program reviews and outcome measurement activities to assess effectiveness and inform future planning.
• Ability to work outside normal business hours as required on occasion
• Perform other duties as assigned by the Manager, Quality & Compliance in accordance with the organization’s objectives

What we offer:

• Cultural and Personal Development: SOAHAC offers a culturally supportive environment where personal and professional growth is encouraged. You’ll have a chance to make a lasting impact on Indigenous communities while building your career.
• Supportive Work Culture: Join a team that values collaboration, respect, and shared success. You’ll be supported every step of the way as you work to amplify SOAHAC’s message.
• Inclusive Employment Practices: SOAHAC values diversity and is an equal opportunity employer. We are committed to providing accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

This job may require additional responsibilities and duties as assigned by Southwest Ontario Aboriginal Health Access Centre.

SOAHAC values diversity and is an equal opportunity employer; however, hiring preference will be given to qualified Indigenous applicants. SOAHAC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

Please apply through the link below:
FT Quality and Decision Support Specialist | Dayforce Jobs

Please visit Southwest Ontario Aboriginal Health Access Centre online at: www.soahac.on.ca or like us on www.facebook.com/soahac to learn more about us!

We thank all those for applying but only those selected for an interview will be contacted.