Clinical Support Specialist jobs in London, ON

Komoka Medical Clinic - 9918 Glendon Drive, Komoka ONT

Job Type: Full-Time, Permanent
Compensation: $24.00–$26.00 per hour, based on experience
Schedule: Monday to Friday, 8:30 AM – 4:30 PM
Hours: 37.5 paid hours per week (7.5 paid hours per day)
Lunch Break: One-hour lunch break daily, consisting of 30 minutes paid and 30 minutes unpaid
Work Arrangement: On-site Monday, Tuesday, Thursday and Friday; work from home on Wednesdays
Vacation: Three weeks (15 days) of paid vacation annually

Benefits: Free on-site parking, Health Care Spending Account available to employee ($1000 / annum) after six months of consecutive work, employee discount on medical grade skin care.

About the Position

The Komoka Medical Clinic is seeking an organized and personable professional to join our practice as a Medical Office Assistant. This role will support two full-time Family Physicians offering family medicine, dermatology and aesthetic services.

The successful candidate will play an integral role in the daily operations of the clinic, supporting physicians, coordinating patient care, managing administrative responsibilities, and ensuring an exceptional patient experience. Ideal candidates are those with a warm, caring and friendly personality.

The ideal candidate is highly organized with a welcoming demeanour and keen attention to detail. This position requires excellent organizational skills, discretion, and the ability to manage competing priorities in a busy medical environment.

Qualifications and Experience

Required Qualifications

• Completion of a Medical Office Assistant (MOA), Medical Office Administration, Health Administration or a related field, or an equivalent combination of education and experience
• Previous experience working in a medical office, family practice, or other healthcare setting is considered an asset.
• Familiarity with electronic medical records (EMR) systems; experience with AVAROS is considered an asset

Key Responsibilities

Patient Services and Reception

• Welcome patients at the front desk and provide a professional, friendly, and compassionate experience.
• Manage incoming telephone calls, voicemail, emails, faxes, and patient inquiries.
• Schedule, confirm, reschedule, and coordinate appointments efficiently.
• Maintain physician schedules and appointment bookings.
• Register patients, verify health card information, and update demographic information in the EMR.
• Communicate appointment instructions, clinic policies, and administrative information.
• Maintain an organized and professional reception area.

Family Medicine Administrative Support

• Support the day-to-day administrative operations of the family practice.
• Manage incoming laboratory results, diagnostic imaging reports, consultation letters, and clinical correspondence according to established office workflows.
• Process and coordinate specialist referrals and track outstanding appointments.
• Assist with prescription renewal requests by forwarding them to the appropriate physician for review and authorization.
• Prepare medical forms, insurance documentation, physician letters, and other requested paperwork for physicians to complete
• Assist with preventive care reminders, patient recalls, and follow-up processes.
• Process payments (using front desk terminal) for medical letters and non OHIP covered services.
• Maintain accurate, timely, and organized electronic medical records.
• Monitor outstanding administrative tasks and ensure appropriate follow-up.
• Ability to perform duties in a professional and courteous manner and produce high-quality work while meeting deadlines
• Ability to work under pressure and handle multiple conflicting priorities in a fast-paced environment with frequent interruptions

Dermatology and Aesthetic Practice Support

• Schedule and coordinate dermatology consultations, skin assessments, minor procedures, and aesthetic treatments.
• Provide general information regarding clinic services, appointment preparation, and administrative policies.
• Prepare relevant documentation, consent forms, and patient records for scheduled procedures.
• Coordinate patient intake and documentation as directed by the clinical team.
• Assist with administrative follow-up and appointment reminders.
• Manage aesthetic appointment bookings, cancellations, deposits, and payment requirements, where applicable.
• Process payments for skin care, aesthetic services, issue receipts, and assist with invoices

Pay: $24.00-$26.00 per hour

Expected hours: 37.5 per week

Benefits:

• On-site parking
• Paid time off

Work Location: In person