Clinical Application Support jobs

Field Clinical Specialist
Location: Field Quebec
Duration: 03 months

Description:

• Develops clinical education materials in connection with clinical investigations. Provides expertise and clinical insights on the device, procedure and protocol throughout the life cycle of the clinical investigation.

Key Responsibilities:

• Responsible for certification of the centers, physicians and other related staff, as well as client personnel and as outlined within SOPs
• Interact with KOL and proctors
• Provide education on all aspects of the device, device handling, implantation and troubleshooting techniques related to equipment, tools and products required for device implants.
• Develop and continuously improve training curriculum, training materials and training tools, based on clinical trial experience, guidelines and SOP.

Business Intelligence

• Educate and train physicians, hospital personnel and hospital staff on technical matters related to investigational products and procedures through conducting and/or coordinating one-on-one ad hoc training sessions and in-service structured education programs.
• Throughout commercial procedures, provide physicians and medical staff with required follow-up support to ensure continuity of education and technical support related to all aspects of patient outcome.
• Provide training and guidance to new Field Clinical Specialists
• Plan and implement growth strategies within focused accounts in partnership with the Sales and Sales Management
• Responsible for upselling in key strategic accounts working in conjunction with Business Managers
• Validate software and hardware updates in the field as applicable
• Learns the product(s), physiology, anatomy, applications and “language” of the market.
• Fully monitor clinical support activities, changes in the market and assigned accounts, as well as, competitive activity with the NSM and the appropriate Sales Specialist.

Other incidental duties

Required Skills:

• Proven expertise in MS Office Suite and ability to operate general office machinery
• Strong written and verbal communication skills, presentation, and interpersonal relationship skills including negotiating and relationship management skills
• Excellent problem-solving and critical thinking skills
• Full knowledge and understanding of cardiovascular science
• Full understanding of cardiovascular anatomy, pathology and physiology
• Full understanding of medical device regulatory requirements and documents, device accountability and adverse events reporting
• Ability to manage confidential information with discretion
• Strict attention to detail
• Ability to interact professionally with all organizational levels
• Ability to manage competing priorities in a fast paced environment
• Must be able to work in a team environment, including inter-departmental teams and key contact representing the organization on contracts or projects
• Ability to interact with senior internal and external personnel on significant matters often requiring coordination between organizations
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

Level of Independence:

• Works independently without close supervision
• Compares and evaluates possible courses of action after considering various possibilities
• Applies his or her knowledge in following procedures or in determining which procedures to follow or determining whether specified standards are met
• Considers the cause and effect of activities
• Determines or effectively recommends course of action after considering potential risks of alternatives
• May provide guidance to lower level personnel
• Makes decisions in the face of different alternatives and without formulas or guidelines or with guidelines that are not complete and exhaustive, and which allow room for creativity and judgment
• Direction tends to be high level and focused on end results with means of accomplishment left to incumbent

Education:

• Required: 5 years of previous related medical device and/or clinical experience
• Preferred: Bachelor's Degree in related field | Training experience in clinical / technical environment

Pay: $55.00-$60.00 per hour

Work Location: In person