Clinic Support Staff jobs

Summary:

QUALIFICATIONS:

Education, Training, and Experience

• Grade 12, medical office assistant course from a recognized institution plus three (3) years’ recent, related experience, or an equivalent combination of education, training and experience.

Skills and Abilities

• Knowledge of the principles and practices of office and community clinic management.
• Knowledge of medical terminology.
• Ability to operate related equipment and proven word processing skills, ability to create and work with spreadsheets, Microsoft Office documents and software, electronic medical records software and clinical databases.
• Ability to type 40 wpm.
• Business writing skills.
• Ability to maintain effective working relationships with employees, clients/patients, other service providers and the general public.
• Ability to explain clinical contracts, clinic procedures and regulations, to maintain confidentiality and to communicate effectively both verbally and in writing.
• Ability to work under pressure, to multi-task, to problem-solve, to take initiative, to anticipate potential problems/conflicts and take appropriate actions, to organize and prioritize workload and meet deadlines.
• Ability to supervise the maintenance of complex clinical records and to prepare statistics/narrative reports from the records.
• Ability to work as part of a team and to participate in meetings.
• Ability to work independently and in cooperation with others.
• Knowledge of nursing equipment.
• Physical ability to carry out the duties of the position.

• A competitive salary: $30.55/Hr. - 32.39/Hr.
• Growth opportunities:We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

• Performs administrative duties for clinic staff such as screening and prioritizing incoming clinic mail, maintaining appointment schedules, arranging meetings and participating in, meetings as required, prepares agendas and handouts, takes minutes, word processes and distributes minutes, or notes of meetings, and composes correspondence in accordance with established procedures.
• Assists with clinic and program activities by booking appointments, checking appointment lists, notifying clients of appointments, assembling and obtaining relevant client information, filling out laboratory requisitions, booking tests, and ensuring sufficient clinical, stationary, and client literature supplies are on hand.
• Responds to calls/answers inquiries regarding routine program information, relaying phone messages to staff, and greeting clients in waiting area.
• Receives intake referrals, completes documentation required for admission, and enters client information into the applicable clinical information/admitting system or client scheduling system; makes up charts from intake information. Enters consultation information such as diagnosis, tests ordered, test results etc, into the database to ensure client records are up to date.
• Produces a variety of letters, memos, consultation reports, progress notes, agendas etc. from draft or verbal instruction using standard desktop word-processing, spreadsheet and presentation software at an intermediate level, obtains signatures, and distributes and files documents.
• Compiles statistical information such as number of client visits, types of diagnosis, number of follow up visits, enters in spreadsheets, and prints monthly reports.
• Answers routine inquiries about services, advises callers of services in the community and refers inquiries as appropriate and following protocols for obtaining assistance in an emergency/crisis situation.
• Assists Supervisor/Coordinator by providing input in the development and interpretation of administrative policies/procedures/processes and related documents. Updates manuals by word processing new policies and procedures and adding or replacing information in manuals as directed and/or drafts procedures for review and approval.
• Authorizes expenditures within a set limit, maintains/balances petty cash account and processes associated billings.
• Maintains client files by preparing, assembling and labelling charts, placing required documentation on charts, and checking to ensure information in chart is complete. Follows up on missing information and archives inactive files.
• Maintains levels of general office and clinic supplies and ensures equipment maintenance by methods such as troubleshooting office equipment problems, monitoring clinical supply inventory levels, identifying requirements and/or receiving and processing requests for maintenance, ordering and/or completing requisitions as per established procedures, checking goods received with packing slips to verify order received, documenting, distributing and storing shipments.
• Provides support in clinical settings by performing duties such as setting up and dismantling rooms, and calibrating and cleaning equipment such as scales and glucometers.
• Delivers and disposes of supplies, biologicals, materials, and equipment by performing duties such as packaging, making arrangements for pickup and delivery, and transporting.
• Prepares nursing outreach and PPC supplies by stocking with medical supplies, dressings, and equipment.
• Receives payments, issues receipts, processes mileage requests and other expenses and reconciles and forwards as per established procedures.
• Arranges building maintenance and cleaning including liaising with janitorial/maintenance staff, arranging external/internal maintenance, recommending and overseeing minor modifications/renovations to the worksite and participating in space planning and space utilization, as per established policies and procedures.
• Performs a variety of clerical functions such as arranging for couriers, calling taxis and/or handing out vouchers for clients, filing, photocopying and faxing.
• Provides new staff by providing an informal overview of work area, advising staff of office procedures, and demonstrating use of various equipment.
• Provides direction to volunteers, and monitors and assists as required.
• Performs other related duties are assigned.