Clinic Receptionist jobs in Edmonton, AB

Job Summary

Skin Physicians Dermatology Clinic located in South West Edmonton - seeking an experienced Biologic Coordinator & Medical Office Assistant in our fast-paced clinics. We are seeking someone who can work independently, and as a team in a multidisciplinary environment. Must be organized, have excellent communication skills (both written and verbal).

Responsibility’s include, but are not limited to:

• Patient Navigation: Acting as the bridge between the prescribing doctor, the patient, and the pharmacy to ensure seamless administration of complex biologic therapies.
• Insurance & Reimbursement: Navigating public (e.g., Alberta Blue Cross) and private drug insurance plans to secure coverage.
• Clinical Monitoring: Working alongside nurses and physicians to track patient progress, medication adherence, and side effects.
• Clinic Coordination: Handling appointment bookings, infusion scheduling, and product supply chains.
• Greeting patients upon arrival; booking, confirming and re-scheduling appointments as necessary
• Handling high volume patient intake
• Ensuring that all phone calls, emails and other forms of communication, queries and concerns are answered and re-directed as necessary
• Facilitate communications between patients and health care professionals
• Coordinating collection of payments for uninsured services and issue of appropriate receipts for documentation Prioritizing and completing tasks according to urgency

Secondary Responsibilities include, but are not limited to:

• Assign patients to Exam rooms
• Transcribe and process physician orders
• Review and process incoming faxes and other documentation related to referrals, recalls and consultations
• Appropriately access and review patient reports and results; Patient filing methods and record keeping
• Transfer and or update patient files as needed
• Complete forms and documentation related to specimens, tests, etc.
• Work collaboratively within a multidisciplinary team
• Complete patient registration, appointment bookings, re-bookings, cancellations and necessary
• Assist and prepare exam rooms
• Cleaning duties as necessary
• Other duties as required

General Requirements:

• Excellent verbal and written communication skills.
• Developed problem solving and critical thinking skills
• Demonstrated ability to work independently and in a team
• Proven ability to work in a face paced environment
• Ability to multi-task; time management & organization skills with attention to detail
• Demonstrated commitment to providing focused patient care

Education & Certification Requirements:

• Some experience in Biologic Coordination is required
• At least 2 years of medical office assistant experience in a medical or dermatology clinic is required
• Knowledge of Medical terminology is required
• Experience with Med-Access EMR is an asset
• Knowledge of Microsoft Office products and ability to learn new software & applications is an asset

Benefits:

• Competitive salary based on experience and qualifications.
• Collaborative and supportive work environment.
• Employee events

If you are passionate about customer service and patient care, have the necessary experience and skills, and are looking for an exciting opportunity to work in a dynamic clinic, we encourage you to apply for this position. Join us in providing exceptional care and making a positive impact on our patients' lives.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Application question(s):

• Do you have a valid drivers license and able to independently travel to the work location?
• Do you have experience with Med-Access EMR?
• Do you have some experience in Biologic Coordination?
• Do you have experience working in a dermatology practice?

Experience:

• Medical Office Assistant: 2 years (required)

Language:

• English proficiently (required)

Licence/Certification:

• MOA Certification (preferred)

Location:

• Edmonton, AB (required)

Work Location: In person