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Claims jobs in Toronto, ON

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    • 1–2 years of experience processing claims, with retail claims experience required.
    • Processing retail claims: 1 year (required).
    • What We're Looking For:*.
    • Full investigation, evaluation, analysis, negotiation and settlement of property damage claims.
    • 1-5 years prior claims handling experience coupled with 2-3…
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    • Engage in bi-weekly claim department and monthly benefit process meetings.
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    • 10+ years experience with direct handling of large and complex…
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    • This is a fully in-office position.
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    • Effectively negotiate claims when appropriate.
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    • 10+ years of experience with the direct handling of large and…
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    • Organizational skills to manage multiple claims simultaneously while…
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    • Obtain approval from Manager on claims above authority.
    • CIP or working towards designation.
    • Prepare and maintain various reports on property claims.
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    • Prepare and maintain various reports on property claims.
    • Examine claims files handled by Independent Adjusters when required.
    • Participate in the industry events and various special projects for the benefit of the claims department as identified from time-to-time.
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    • We are seeking a highly organized part-time Human Resources Generalist/Payroll Admin to…
    • A track record of independently owning complex client matters, whether files, accounts, claims, or advisory assignments, under deadline pressure, with direct…
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Career Resources:

Claims & Deductions Analyst
No Sugar Company
Mississauga, ON L5G 4S1
•
Hybrid work
$55,000–$70,000 a year
Permanent, Full-time
Apply now

Job details

$55,000–$70,000 a year
Paid time off, Dental care, Life insurance, Employee assistance program, Disability insurance, Discounted or free food, Casual dress, Extended health care
Permanent, Full-time
Hybrid work in 1599 Hurontario St 100, Mississauga, ON L5G 4S1

Full job description

The No Sugar Company is scaling fast — our retail footprint now spans Costco, Walmart, ALDI, Target, Food Lion, Wegmans, BJ's and more, and our combined brand portfolio is growing rapidly. That hockey-stick growth comes with growing pains: claims and deductions that need a sharp, organized owner before they eat into margin. We're hiring a Claims & Deductions Analyst to be that owner.

About Us:

The No Sugar Company (alongside our sister brands, Joyburst and Wellnx) makes better-for-you snacks & supplements sold across major North American retailers. We're a fast-growing CPG business with a lean, hands-on team — every hire here has real ownership and visibility into how the business runs.

About the Role:

Twelve months in, this person will have brought order to a claims and deductions process that touches nearly every part of the business. They'll have cut average resolution time, built a reliable early-warning system using AI-assisted invoice review, and become the go-to person that Customer Service, Accounts Payable, Logistics and Operations all trust to get claims right the first time.

What You'll Do:

  • Investigate and resolve claims and deductions submitted by customers and brokers, gathering the documentation needed to support or deny each one.
  • Verify invoiced amounts and deductions for accuracy against contracts, trade agreements, and purchase orders in NetSuite.
  • Use AI-assisted tools to review incoming invoices and flag inconsistencies before they turn into disputes.
  • Act as the liaison between Customer Service, Accounts Payable, Logistics, and Operations to keep claims moving and unblock resolutions.
  • Track claims data to identify trends, recurring patterns, and irregularities across retail partners.
  • Follow up on unapproved deductions and drive collection of undisputed overdue balances.
  • Maintain claims and deductions documentation to a standard that holds up to audit and regulatory review.

What Success Looks Like (KPIs):

  • Average claim resolution time, tracked monthly and trending down.
  • Deduction recovery rate — the share of disputed deductions successfully reversed or collected.
  • Aging of open claims — % resolved within 30 / 60 / 90 days.
  • Invoice inconsistencies caught proactively (via AI-assisted review) vs. discovered after the fact.
  • Quarter-over-quarter reduction in repeat, preventable deductions from the same root cause.

What We're Looking For:

Required:

  • 1–2 years of experience processing claims, with retail claims experience required.
  • Working proficiency with an ERP system (NetSuite experience strongly preferred) and strong Microsoft Excel skills.
  • Excellent written and verbal English communication.
  • Careful attention to detail, with strong problem-solving and time-management skills.
  • Comfortable managing multiple open claims at once and prioritizing without losing accuracy.

Preferred:

  • Experience using AI-assisted or automated tools for invoice review or anomaly detection.
  • Familiarity with retailer deduction portals or systems (e.g., Walmart Retail Link, SPS Commerce).
  • Bachelor's degree in Business, Accounting, or a related field (or equivalent practical experience).

Location & Schedule

This is a hybrid role based out of our Mississauga, ON office — 3 days on-site, 2 days remote each week.

Pay: $55,000.00-$70,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off

Education:

  • Bachelor's Degree (preferred)

Experience:

  • processing retail claims: 1 year (required)
  • investigating customer deductions, chargebacks, trade claims: 1 year (required)

Work Location: In person

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