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    • 5–10 years of multi-line claims adjusting experience.
    • Provide clear communication to policyholders, brokers, and stakeholders throughout the claims process.
    • Manage a caseload of complex Accident Benefits matters, ensuring rehabilitation providers, insurers, and other stakeholders remain engaged and accountable…
    • Strong property and casualty claims/coverage understanding;
    • Ability to read and accurately interpret policy wording and claims files;
    • Five to ten years of experience in processing practices of drug claims for Group Benefit plans at a TPA, PBM and/or insurance company, and claims processing in…
    • Provide guidance regarding disability management issues and employee claims status.
    • Promote positive employee relations in support and achievement of attendance…
    • Until then, the successful incumbent will be expected to work on-site, full-time.
    • Have knowledge of loss prevention inspection and hazard methods, including…
    • Previous claims experience in construction and medical malpractice (MedMal) is considered an asset.
    • A solid background in both Personal and Commercial Lines…
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    • Actively collaborate with the various related departments in the claims and underwriting departments, as well as outside specialists.
    • Provide direction to claims adjusters in handling of claims should an external adjuster be retained.
    • Directly adjust casualty claim files.
    • Gathering and reviewing supporting information for claims.
    • Working alongside your team to achieve important claim auditing goals.
    • Keen to learn new concepts.
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    • Actively collaborate with the various related departments in the claims and underwriting departments, as well as outside specialists.
    • Monitor claim acceptance rates and denied claims.
    • Warranty claims analysis and processing.
    • Warranty appeals and claim escalation.
    • Process claim payments within established authority limits.
    • Ensure all claims are handled promptly and efficiently.
    • Oversee and manage a team of ancillary product claims adjusters, ensuring timely and accurate claim resolution.
    • Proven leadership and team management skills.
    • 2 years’ experience in all lines claims adjusting.
    • Keep claims information confidential to protect operations and insured members.
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Job Post Details

Senior Claim Adjuster - job post

HTM Insurance Company
Cobourg, ON K9A 4K5•Hybrid work
$72,000–$108,000 a year - Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • $72,000–$108,000 a year

Job type

  • Full-time

Location

Cobourg, ON K9A 4K5•Hybrid work

Full job description

Senior Claims Adjuster | Auto, Property & Liability

Salary: $72,000 – $108,000 | Experience: 5–10 years

HTM is seeking an experienced Claims Adjuster – Level 3 to manage complex multi-line claims and deliver exceptional service to our policyholders. This role is perfect for a seasoned adjuster who enjoys problem-solving, guiding claims from investigation to settlement, and collaborating with a high-performing team.

What You’ll Do

  • Investigate and manage auto, liability, and property claims, including large or complex cases
  • Assess coverage, set and adjust reserves, and document all activities
  • Negotiate settlements and process payments efficiently
  • Identify subrogation opportunities and coordinate with experts and service providers
  • Support litigation, mediations, and settlement strategies when needed
  • Provide clear communication to policyholders, brokers, and stakeholders throughout the claims process

What We’re Looking For

  • 5–10 years of multi-line claims adjusting experience
  • College diploma or university degree; CIP/FCIP is an asset
  • Strong investigative, analytical, and problem-solving skills
  • Excellent communication, negotiation, and customer service abilities
  • Highly organized, detail-oriented, and able to manage complex workloads

Hybrid Work Model

  • First 3 months in-office for onboarding and training
  • After probation: Hybrid schedule with 3 days in the office and 2 days working from home

What We Offer

  • Competitive salary: $72,000 – $108,000 annually
  • Generous benefits and matched pension contributions
  • Professional development and support for industry education
  • Collaborative, supportive, and hybrid work environment (3 days in-office, 2 days remote after probation)

If you’re a senior claims professional who thrives in a collaborative environment and takes pride in delivering fair, accurate, and timely resolutions, we want to hear from you.

  • Career growth and professional development opportunities
  • Gain practical experience in the insurance industry
  • Work in a collaborative, supportive office environment
  • Develop transferable administrative and professional skills

Why Join HTM Insurance?

HTM Insurance offers a collaborative and supportive workplace where employees play an important role in delivering exceptional service to policyholders and business partners. We value professionalism, teamwork, and community involvement.

Inclusion & Accessibility

HTM Insurance is an equal opportunity employer committed to diversity, inclusion, and accessibility. Accommodation is available throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Work Location: In person

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