Claim Specialist jobs

As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.

At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.

We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.

PRIMARY PURPOSE

Facilitates the delivery of WorkSafeBC claims management and the CMBC Recover at Work Program for work related injuries and occupational diseases for CMBC and TransLink including managing WorkSafeBC claims, providing support in the development and implementation of safe and sustainable stay at work plans, and timely return to work plans for employees, supervisors, and other stakeholders, and to resolve complex WorkSafeBC cases.

KEY ACCOUNTABILITIES

Accountable to manage WorkSafeBC claims (physical and psychological injuries) up to a full return to work including the accommodation process (vocational rehabilitation through WorkSafeBC).

Accountable and provides specialized support for all aspects of return-to-work case files, (including facilitating a safe, timely, and sustainable return to work, workplace modifications, and accommodations for ill, injured, or differently abled employees. Develops and implements safe, timely and sustainable stay at work and return to work (RTW) programs, projects, initiatives, and activities for employees with occupational injuries and illnesses; develops creative and unique RTW plans based on the specific requirements of the employee, their role, and their departmental needs.

Accountable and provides subject matter expertise to the resolution of complex cases where multiple injuries (physical and psychological) have occurred, requiring the application of best practices and adjustments to gradual RTW plans. Refers employees to appropriate community and/or medical resources as required for the work- related injuries or occupational disease specific to WorkSafe claims.

Leads the full cycle of the return to work process by liaising with employees, supervisors, unions, WorkSafeBC and the Occupational Health group as required to develop creative and individualized return to work plans based on the limitations and restrictions of the employee to ensure RTW plans are aligned and compatible with employee’s abilities. Coordinates, communicates, and documents the stay at work and return to work plans and schedules.

Facilitates the permanent accommodation process for employees participating in WorkSafeBC Vocational Rehabilitation Services by obtaining the necessary permanent restrictions and limitations to confirm a disability. Subject matter expert regarding the impacts of a permanent restriction on an employee’s ability to attend work on a regular and consistent basis. Leads the process with WorkSafeBC and works with Occupational Health Group through the internal and WorkSafeBC phase 2 accommodation process.

Manage and monitors WorkSafeBC vocational rehabilitation phases and processes when the accommodation is outside of employment with CMBC to effectively manage the WorkSafeBC claim charge to CMBC.

Conducts detailed phone functional interviews regarding activities of daily living (ADL) while providing tips to reduce barriers. Works directly with employees, supervisors and other stakeholders to support safe return to work plans. Identifies and resolves logistical issues for stay at work and return to work schedules to ensure successful implementation and provides related status updates to stakeholders, responding to inquiries from case managers.

Coaches and liaises with Supervisors and Managers to inquire about available rehabilitative and return to work opportunities. Manages follow up actions required to ensure a successful RTW plan and consults with others within the department as required. Leads and participates in making modified or alternate duties offers in consultation with Supervisors or Managers.

Arranges appropriate medical, vocational, and work capacity assessments sponsored by WorkSafeBC to facilitate an expediated return to work plan, including site visits for claims adjudicators or consultants on behalf WorkSafeBC.

Maintains a solid level of knowledge of applicable legislative and regulatory requirements, return to work timelines, work accommodations and tools to support employees. Applies best practices and the principles and practices of return to work.

Leads or participates in project Steering Committees. Provides coordination and support to groups and other committees. Supports the development of projects, plans, assessments and reports.

Tracks, records, and maintains statistical information regarding stay at work and return to work programs. Produces monthly information as required for departmental reporting.

Conducts research and analyzes various assignments/projects as directed for best practices and industry standards for continual improvement of return-to-work programs and processes.

Acts as a point of contact between Workers Compensation case managers and CMBC employees and supervisors throughout ongoing RTW plans. Collaborates with other TransLink employees in the development of common policies, processes and to establish best practices.

Education and Experience:

The requirement for this job is acquired through an undergraduate degree in kinesiology, disability management or a related discipline plus five (5) years disability management/workers compensation claims experience in a unionized environment. Ongoing registration in good standing with one of the following designations; Certified Disability Management Professional (CDMP), Certified Vocational Rehabilitation Professional (CVRP) or Return to Work Disability Manager (RTWDM).

Other Requirements:

Solid knowledge of Workers Compensation and RTW legislation, regulatory agencies, principles, theories, concepts and practices.

Solid knowledge of the concepts, principles, practices, and techniques pertaining to disability management with a focus on occupational injuries and diseases.

Solid interpersonal and communication skills to communicate and influence implementation of stay at work and return to work programs with employees, supervisors, managers, union officials, WorkSafeBC.

Solid organizational, planning and project management skills to provide coordination and logistical support within the context of specific timeframes.

Basic knowledge of the collective agreements and other regulatory requirements.

Ability to work independently under minimal guidance and as well as with a team to collaborate and share information in disability management and to implement action plans.

Ability to deal tactfully and effectively with employees regarding sensitive issues, and ability to influence and persuade employees and managers that staying at work/returning to work in a safe and expedient manner is in their best interest.

Working knowledge of the relevant systems, such as Microsoft office applications.

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

37.5 hours per week.

Hybrid

This position offers the flexibility of working both on-site and remotely within the Metro Vancouver area.

The salary for this position ranges from $77,520 - $116,280 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.

We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings will be discussed in detail as your application progresses.

Please click the 'Apply' button at the top right corner or go to https://www.translink.ca/About-Us/Careers.aspx to apply for this position and view instructions on the process.

INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Posting Date: September 14, 2026
Closing Date: Open until Filled

Please note that only those short listed will be contacted.

Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.

Coast Mountain Bus Company is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca