City of Calgary Tourism jobs in Calgary, AB

Tour Operations & Product Development Manager

Company: Banff Scenic Tours Ltd.
Location: Calgary, Alberta
Job Type: Full-time, Permanent
Salary: $55,000–$70,000 per year, depending on experience

About Banff Scenic Tours

Banff Scenic Tours is a Calgary-based tour operator specializing in guided sightseeing experiences throughout Banff National Park, Lake Louise, the Canadian Rockies, and surrounding destinations.

As a growing tourism company, we offer small-group sightseeing tours, private excursions, and customized travel experiences to visitors from around the world.

We are entering an exciting phase of expansion, introducing multi-day tour packages, strengthening international travel trade partnerships, and expanding our product offerings.

We are looking for a motivated, commercially minded Tour Operations & Product Development Manager to join our team and play an important role in developing and growing our business.

Position Overview

This is a dynamic role combining tour operations, product development, reservations management, revenue optimization, customer service, and marketing coordination.

The successful candidate will help manage existing tour products while working closely with management to develop new travel experiences, improve booking performance, and enhance the overall customer journey.

We are seeking someone who is organized, resourceful, analytical, and genuinely passionate about tourism.

Key Responsibilities

1. Tour Operations & Reservations

• Manage daily reservations and booking enquiries from customers, travel agencies, and online booking platforms.
• Monitor bookings, tour availability, departure schedules, and customer communications.
• Coordinate with tour guides, drivers, and suppliers to ensure smooth operations.
• Handle booking modifications, cancellations, customer requests, and service-related issues.
• Maintain accurate reservation records and operational schedules.

2. Online Travel Agency (OTA) Management

• Manage and optimize tour listings on platforms such as GetYourGuide, Viator, and other distribution channels.
• Monitor booking performance, competitor pricing, promotions, and customer reviews.
• Recommend pricing adjustments, promotional strategies, and improvements to increase bookings and profitability.
• Update tour descriptions, images, availability, schedules, and pricing.
• Identify opportunities to improve product visibility, conversion rates, and customer satisfaction.

3. New Tour & Product Development

• Assist in researching, designing, and launching new day tours, multi-day vacation packages, and private travel experiences.
• Research destinations, activities, accommodations, attractions, and seasonal tourism opportunities.
• Communicate with hotels, attractions, activity providers, and other suppliers to obtain rates and develop partnerships.
• Prepare detailed itineraries, product descriptions, cost calculations, and selling-price recommendations.
• Conduct competitor and market research to identify new business opportunities.
• Coordinate the operational requirements for launching new products.

4. Marketing & Business Growth

• Coordinate social media content planning and scheduling across company platforms.
• Work with external marketing professionals, content creators, and management to support promotional campaigns.
• Support website content updates and the launch of new tour products.
• Assist in preparing brochures, sales presentations, itineraries, and promotional materials.
• Track marketing performance and recommend ways to increase direct bookings.

5. Travel Trade & Business Development Support

• Assist the business development team in identifying potential travel agencies, tour operators, and international distribution partners.
• Prepare quotations, itineraries, trade rate sheets, and customized travel proposals.
• Support communication and follow-up with domestic and international partners.
• Maintain supplier and partner information and assist with business development initiatives.

Qualifications & Experience

Required:

• At least 2 years of relevant experience in tourism, travel operations, tour reservations, hospitality, or a related field.
• Excellent written and verbal English communication skills.
• Strong organizational skills and the ability to manage multiple tasks and deadlines.
• Proficiency in Microsoft Excel, Google Sheets, and standard office applications.
• Strong attention to detail and a customer-focused approach.
• Ability to work independently, take initiative, and solve problems.
• Comfortable using online booking platforms and learning new software.

Preferred:

• Experience working with a tour operator, destination management company (DMC), travel agency, or inbound tourism business.
• Familiarity with GetYourGuide, Viator, Bókun, Rezdy, FareHarbor, or similar booking platforms.
• Experience developing tour itineraries, calculating product costs, or managing supplier relationships.
• Knowledge of Banff, Lake Louise, Jasper, and tourism destinations in the Canadian Rockies.
• Experience with pricing strategies, digital marketing, or tourism product distribution.
• Familiarity with international travel trade and B2B tourism partnerships.

What We Offer

• Competitive salary based on qualifications and experience.
• Opportunity to play a meaningful role in a growing Canadian tourism company.
• Direct involvement in developing and launching new travel products.
• Exposure to international tourism, travel distribution, and business development.
• A collaborative working environment with opportunities for professional growth.
• The opportunity to take ownership of projects and contribute ideas that shape the company's future.

Who Will Succeed in This Role?

We are looking for someone who thinks beyond completing assigned tasks.

The ideal candidate is proactive, comfortable with responsibility, interested in improving business performance, and capable of transforming ideas into well-organized, commercially viable travel products.

You should enjoy balancing customer service, operational problem-solving, research, and creative product development.

How to Apply

Please submit your resume through Indeed, along with a brief introduction describing your relevant experience.

We would particularly welcome applicants with hands-on experience in tour operations, OTA management, travel product development, or inbound tourism.

Join Banff Scenic Tours and help us create exceptional Canadian Rockies travel experiences for visitors from around the world.

Pay: $55,000.00-$70,000.00 per year

Benefits:

• Casual dress
• On-site parking

Application question(s):

• How many years of experience do you have in tour operations, travel reservations, hospitality, or tourism product development?
• Have you managed tour listings or reservations using GetYourGuide, Viator, Bókun, Rezdy, or similar platforms?
• Have you developed a travel package, including an itinerary, supplier costing, and selling price?
• Are you able to work full-time in person in Calgary?

Work Location: In person