Chat Customer Service jobs in Ontario

Job Summary

We are seeking a dedicated and personable Customer Service Representative (CSR) to join our team. The ideal candidate will serve as the first point of contact for our customers, providing exceptional support and ensuring a positive experience. This role involves handling inquiries, processing data entry, and assisting with sales efforts in a fast-paced environment. Bilingual skills in English and Spanish are highly valued to effectively communicate with diverse clientele. The CSR will play a vital role in maintaining customer satisfaction and fostering long-term relationships.

Duties

• Respond promptly and professionally to customer inquiries via phone, email, or chat, demonstrating excellent phone etiquette and communication skills
• Assist customers with account information, product details, and troubleshooting issues
• Perform accurate data entry to update customer records and transaction details
• Identify opportunities for upselling additional products or services to enhance customer experience
• Analyze customer feedback and interactions to identify trends and improve service quality
• Support sales initiatives by promoting relevant products or services through effective communication and upselling techniques
• Maintain detailed documentation of customer interactions and transactions for record-keeping purposes
• Collaborate with team members to resolve complex issues and ensure customer satisfaction

Skills

• Strong communication, with the ability to convey information clearly and professionally
• Proficiency in data entry with attention to detail to ensure accuracy of customer records, experience with Service Titan a huge asset.
• Excellent analysis skills to interpret customer needs and identify sales opportunities
• Experience in sales, including upselling techniques, to promote products or services effectively
• Multilingual capabilities are a plus for engaging a diverse customer base
• Demonstrated ability to handle multiple tasks efficiently while maintaining a positive attitude
• Knowledge of phone etiquette and customer service best practices
• Ability to work well within a team environment and adapt quickly to changing priorities

Pay: $20.00-$25.00 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Application question(s):

• Do you have experience with Service Titan?
• Do you have any admin experience in HVAC

Experience:

• CSR: 1 year (preferred)

Work Location: In person