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    • As our order volume grows, we're expanding our customer service team — and we're looking for an experienced, well-organized representative who can keep…
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    • Possess natural customer service skills and genuinely enjoy helping people.
    • Prior experience in the automotive industry, customer service, and/or case…
    • 2+ years of customer service experience, ideally in manufacturing, technical support, or related fields.
    • Deliver a world-class customer experience by listening,…
    • Performance & Problem-Solving: Navigate complex customer service scenarios effectively while consistently meeting or exceeding key performance metrics.
    • Provide outstanding customer service via phone, email, and chat to ensure customer satisfaction.
    • Previous experience in a customer service role is preferred.
    • Deliver a professional customer experience across phone, email, and live chat.
    • Share customer feedback and sales insights that can improve service, pricing, and…
    • You don't just close tickets; you ensure the customer succeeds.
    • You will provide training and act as the primary advisor to keep customers on the right path.
    • Build business relationships with customers over phone, email and chat.
    • Prior customer service experience is a plus, but if you are eager to learn, we will…
    • Build business relationships with customers over phone, email and chat.
    • As a Uline Bilingual Customer Support Specialist, you’ll dig into order details to…
    • We are currently recruiting a Bilingual (French language) Call Center Agents to join our team and provide outstanding customer service to our clients and…
    • Previous customer service and/or sales skills required.
    • Successful time management skills to provide quality service with 60 - 75 customer contacts per day.
    • Interact with customers via email, chat, phone and in-person.
    • Assist customers with orders and returns.
    • Customer service: 1 year (preferred).
    • Previous experience in a customer service or consumer care environment.
    • Manage customer service inquiries across social media platforms including Facebook,…
    • Provide professional and timely response to customer inquiries on shipment status, ensuring service failures are minimized where possible and the customer is…
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    • Provide excellent Customer service and Professionalism.
    • This position is a team member of the CannAmm Booking Team responsible for booking appointments for…
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Job Post Details

Customer Service Representative - job post

6 sigma sim racing solution
23 Laidlaw Boulevard, Markham, ON L3P 1W5
$17.60–$22.00 an hour - Permanent, Full-time

Job details

Pay

  • $17.60–$22.00 an hour

Job type

  • Permanent
  • Full-time

Location

23 Laidlaw Boulevard, Markham, ON L3P 1W5

Benefits

Pulled from the full job description

  • Paid time off
  • Company events
  • On-site parking

Full job description

About 6 Sigma Sim Racing

6 Sigma Sim Racing is a fast-growing e-commerce store specializing in sim racing rigs and gear. As our order volume grows, we're expanding our customer service team — and we're looking for an experienced, well-organized representative who can keep customers happy and orders moving.

About the Role

You'll be the front line for our customers: answering questions, resolving issues, and making sure every daily order is fulfilled accurately and on time. This role is a great fit for someone who already knows the rhythm of e-commerce customer service and can hit the ground running.

What You'll Do

  • Fulfill and process daily orders accurately and on schedule
  • Handle customer questions and answers (Q&A) using the 6 Sigma database and product information
  • Respond to customer inquiries across email, chat, and other channels in a friendly, professional tone
  • Track orders, resolve shipping and delivery issues, and follow up until each case is closed
  • Process returns, exchanges, and refunds according to company policy
  • Keep customer records and order notes accurate and well-organized
  • Flag recurring issues or product questions to the team so we can keep improving

What We're Looking For

  • 3+ years of e-commerce customer service experience — ideally with platforms like Amazon, Wayfair, Shopify, or similar
  • Highly organized, detail-oriented, and able to juggle multiple orders and conversations at once
  • Strong written and verbal communication skills
  • Comfortable learning and working within a product database / order management system
  • Reliable, self-directed, and calm under pressure
  • A customer-first attitude and genuine problem-solving mindset

Nice to Have (Not Required)

  • Familiarity with sim racing, gaming, or PC/hardware products
  • Experience with helpdesk tools (Zendesk, Gorgias, Freshdesk, etc.)
  • Experience with Shopify order fulfillment specifically

Pay: $17.60-$22.00 per hour

Benefits:

  • Company events
  • On-site parking
  • Paid time off

Work Location: In person

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