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    • Support event briefings and event-day operations to ensure a seamless fan and guest experience.
    • Develop and maintain event documentation, including event…
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    • An event planning certification an asset.
    • Experience with conceptualizing, implementing and managing event plans from beginning to end, including preparing…
    • Experience with hotel event management or sales systems is considered an asset.
    • Manage event documentation and distribute information to internal teams in a…
  • View similar jobs with this employer
    • Assist other departments when needed to ensure optimum service to guests.
    • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go…
    • Maximize revenue and adhere to event profit guidelines for all assigned business.
    • Prior technology, sales, hospitality or event planning experience a plus.
    • Research catering trends and promote competitive catering services and experiences.
    • Graduate from a hospitality or catering management program is an asset.
    • Providing leadership, training, and mentorship for our event team.
    • Managing guest inquiries and customer service, including creating event quotes, invoices and…
    • Prepare required promotional documentation to support event execution processes.
    • Test Buying Events Advertising system updates and enhancements, identifying and…
    • Strong knowledge of CPA Alberta events and event processes is an asset.
    • Comfortable hosting online events and managing online event platforms.
    • The coordinator oversees event systems while maintaining accurate records, communications, and digital platforms.
    • High attention to detail and accuracy.
    • Supporting event packages, sponsorship opportunities, and event-related sales.
    • Updating website content and event information.
    • Solid catering and event planning experience.
    • Ensure specifications and requests of each catering event are communicated and executed down the channel…
    • Onsite event leadership and service.
    • Arrange menus, signage, décor and other event materials in accordance with the approved event plan and company presentation…
    • Administrative, hospitality, catering, event coordination or customer service experience: 1+ year preferred.
    • Maintain accurate client and event information.
  • View similar jobs with this employer
    • Preferred: Previous catering experience with event management.
    • Proven experience in food service or catering operations.
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Job Post Details

Event Coordinator
Canucks Sports & Entertainment
·
4.0
Vancouver, BC
Permanent
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Job details

Pay information not provided
Permanent
Weekends as needed
Vancouver, BC

Full job description

Position: Coordinator, Event Operations
Department: Arena Operations
Reports to: Sr. Manager, Fan Experience & Event Operations

JOB SUMMARY:

The Coordinator, Event Operations supports the planning and execution of arena events and fan experience initiatives. This role works cross-functionally with Arena Operations departments, internal stakeholders and external partners to deliver seamless events and exceptional experiences for fans, partners and community groups.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
(other duties may be assigned as required)

Event Operations & Event Services

  • Support the planning and execution of internal and external events, including partner, Season Ticket Member and community events.
  • Own Arena Tours end-to-end, including bookings, staffing, logistics and customer service delivery.
  • Develop and maintain event planning tools, including production schedules, budget tracking, timelines and event specifications.
  • Develop and maintain event documentation, including event details, work orders and other operational requirements.
  • Coordinate event resources and liaise with Security, Guest Services and other departments on staffing and event-day deployments.
  • Support event briefings and event-day operations to ensure a seamless fan and guest experience.
  • Work arena events as required, including Canucks hockey games, Vancouver Warriors lacrosse games and concerts, providing event-time operational support to ensure a seamless fan experience.

Fan Experience

  • Provide first-line response to fan inquiries across phone, text and email within 24 hours, including complaint handling and fan recovery.
  • Support the fan experience during live events, including smooth event operations, fan recovery resourcing and support to event staff.
  • Process and action routine 24/7 post-event reporting summaries and work orders.
  • Handle the day-to-day execution of Fan Experience asset purchasing and Guest Services stocking.

EXPERIENCE AND QUALIFICATIONS:

  • Minimum 2 years of event, hospitality or customer service experience.
  • Post-secondary degree or diploma in a related field preferred.
  • Strong organizational and coordination skills with exceptional attention to detail.
  • Proactive, self-motivated and able to anticipate needs and work independently.
  • Excellent communication, interpersonal, problem-solving and customer service skills.
  • Ability to manage multiple priorities and work effectively in a fast-paced, event-driven environment.
  • Strong writing and presentation skills.
  • Proficiency with Microsoft Office, including Word, Outlook, PowerPoint and Excel; Adobe Acrobat.
  • Ability to work flexible hours, including evenings, weekends and event days as required.

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.

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