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    • Previous customer service or call center experience preferred.
    • Document customer interactions and feedback in the system.
    • Must be 18 years or older.
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    • Proficient with computers and customer service software.
    • 1+ year of experience in a call center or customer service role.
    • Must be 18 years or older.
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    • Determine the needs, living standards and economic viability of prospect customers.
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    • Previous customer service or call center experience preferred.
    • Maintain detailed records of customer interactions.
    • Must be 18 years or older.
    • Maintain accurate customer records, notes, and follow ups to support smooth operations and strong customer service.
    • Previous sales experience is required.
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Job Post Details

Reservations Agent - job post

Banff Airporter Inc
4.3 out of 5 stars
Banff, AB T1L 1C3
From $20 an hour - Permanent, Part-time, Full-time

Job details

Pay

  • From $20 an hour

Job type

  • Part-time
  • Permanent
  • Full-time

Shift and schedule

  • 10 hour shift

Location

Banff, AB T1L 1C3

Benefits

Pulled from the full job description

  • Paid time off
  • Casual dress
  • Company events
  • On-site parking

Full job description

Banff Airporter Inc. is a locally owned and operated ground transportation company based in the epic Canadian Rockies! For 28+ years, we are the preferred method of transportation for travellers coming to visit the Bow Valley.

This is a customer service-focused role where you'll handle tasks such as making and modifying bookings over the phone, responding to emails, coordinating with drivers, and planning routes and manifests. You'll be part of a fast-paced and dynamic work environment!

Starting Wage: $20.00/hour

What's in it for you? Great question.

- A set schedule! We have two positions to fill:

a) A full time role working 4 x 10 hour days for 40 hours per week. Work hours are from 0800-1800, from Friday to Monday. *** Benefits after 6 months!

b) A part time role working 2 X 10 hour days for 20 hours per week. Work hours are from 0800-1800 on Wednesday's and Thursday.

-The opportunity to grow and learn. We value curious minds and fresh ideas, you won't be stuck at your desk feeling bored! If you're eager to learn, we'll gladly provide you with new challenges. Plus, there are plenty of opportunities for growth within the company!

Here are some qualities we are looking for in our candidates:

- Excellent communication skills, both verbal and written

- Strong attention to detail and accuracy in data entry

- Previous experience in a customer service role is nice to have, but not mandatory

- Other: problem solving abilities, organizational skills, Apple computer proficiency

We look forward to hearing from you!

Pay: From $20.00 per hour

Benefits:

  • Casual dress
  • Company events
  • On-site parking
  • Paid time off

Work Location: In person

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